Habibi Mustapha@72BMustapha
I was at dinner. Went to pay the bill, opened Apple Pay and every card was gone.
Confused, I logged into @Wise. That's how I found out they closed my business account. No email. No warning. No reason. Just gone with $50,000 of my company's money locked inside.
That's everything i have.
I've been a @Wise customer for 5+ years. This is extremely disappointing.
No notification that they'd even done it. I only knew because I couldn't pay for dinner.
Then I spent hours trying to appeal — the app and website kept logging me out over and over. Finally appealed and waited for any acknowledgement at all.
Silence for 3 days.
So I filed a formal complaint. Two more days of silence again.
Finally I called and explained, in detail, exactly what this is doing to my business. Their answer: "we've received it, we're working on it, we'll get back to you within 15 days."
Here's what "15 days" means when it's your entire operating account: supplier invoices due, freight forwarders waiting to be paid to clear shipments already in transit, creators unpaid, inventory down to days.
if stock didn't make it on time my Amazon listing goes out of stock, it loses the ranking I spent months and serious ad spend building, my creators will also leave and be really furious,
that doesn't come back when they return my money. That damage is permanent. Every day they sit on this, they're not just holding my cash. They're dismantling the business.
This is a legitimate, registered US business. Every single dollar traces to payouts and supplier invoices, fully auditable. I offered to send them everything: Payouts reports, invoices, ID, contracts. They never asked for a single document before closing me. Not one.
I'm not a scammer. I'm a founder who built something over years, and I got locked out of it at a dinner table with no explanation and no way to reach a human who can help.
@Wise — return my company's money. this is unacceptable
Complaint case 25050042.
