FlipKey

@Vols789 Hi Larry, I'm sorry that you lost your security deposit. Your deposit was protected, and we refunded you, but any money paid outside our platform is not covered. We verify the owners, but this owner had bad conduct, our security team decided to remove him. Peter, Customer support

#flipkey @flipkey I was scammed by a property owner with flipkey. Got my rental money but I am out a 200.00 deposit and now I don’t have a rental for next week. I guess they don’t vet their owners.

@ChelseaBurns1 @Airbnb @vrbo @OwnersDirect @abritel Hey, thanks for tagging us! Feel free to list your property with us at Flipkey.com (rentals.tripadvisor.com/register?m=203…). We've got 24hr customer service that you can call with any questions or concerns. Many Thanks! Sylvia - Tripadvisor Rentals Support

Does anyone know of a vacation rental that respects hosts, has good costumer service, and doesn’t have the worst and most entitled guests ever? After 2 years of hosting @Airbnb has officially been the worst hosting experience. @vrbo @OwnersDirect @flipkey @abritel

@kitbac Hi Kitbac and thanks for your tweet! We tried to call you to discuss your booking but we couldn't reach you. An email was sent to you responding to your inquiry. Please review and reply to the email if you have questions. Many thanks! Sylvia - Tripadvisor Rentals Support

@kitbac Hi Kitbac, thanks for your tweet. Sorry to hear about the ongoing issue with your booking. Please reply here with your booking reference number, so we can look into it and get back to you. Many thanks! Oliver - Tripadvisor Rentals Support

@kitbac Hi Kitbac and thanks for your tweet! Sorry to hear that your're having issues w/your booking. For us to help please call our 24hr customer service team at +1-877-354-7539 with your booking reference for immediate assistance. Many thanks! Sylvia - Tripadvisor Rentals Support

@winafrica Hi winafrica, thanks for your message. We're sorry for this inconvenience. Please contact us via this link helpcenter.flipkey.com/contact_form so we can gather more information, pass the security questions, and help you access your account. Many thanks – Oliver - Tripadvisor Rentals Support

@flipkey hello , I am waiting for security code to my phone but nothing received and can’t activate my advert. Please help.

@tomrquicksell Hi there, thanks for your tweet, and we understand your concern and are happy to clarify. The owner is responsible for the cancellation policy, and we recommend to talk directly to them to discuss your options. You can find more info here bit.ly/3n1sJ8Y Many thanks

@flipkey what is your update on cancellations with this rapidly spreading omicron variant. I’m not seeing much flexibility at all on your website

@Klinkin7 Hi there and thanks again for your reply. Unfortunately, the only way of looking into this for you is with your details. So please do call us or alternatively sent us a DM with your booking details, so that we can look into your booking and help you. Many thanks

@flipkey So you can tell me that someone will research it and get back to me and then send me the same form email letter I’ve been getting and still no conversation? I’ve been through the hoops, this generic number gets me no where.

Please safe yourself the hassle. Don’t use @flipkey through @Tripadvisor Very unprofessional company, who does not look out for its customers. Took $1200 of my money and won’t even have a phone conversation with me about it.

@Klinkin7 Thanks for your reply. I'm sorry you weren't able to talk to us and I understand this is frustrating. I can guarantee that we never refuse to talk to someone and would like to ask you to give our customer service a call at +1-877-354-7539. Many thanks

@flipkey I tried that but you people still refuse to talk to me. Scammers!

@TDTFundforMrs_E Hi TDT, Please feel free to DM if you require any assistance with a booking, we'll be more than happy to help! Many thanks, Tripadvisor Rentals Support

#Success Which decision of yours in the past 5 years turned out to be the best? .@flipkey #LetsConnect #TheDreamTeamFundforMrs_E ~

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@Dino4498 Hi there, sorry to hear that the owner isn't honoring your booking this must be frustrating. I can see we've been in touch trying to reach the owner who was the one accepting your booking. I just tried calling you but didn't reach you and will send you another email now.

@flipkey I had made a booking for a one night stay at a villa in Yelahanka, Bangalore. The booking reference number was BR28875288. On arrival at the villa, the same was already occupied by others and was supposedly double booked.

@seafoamseahorse Hi there, thanks for your tweet. Sorry to hear about your troubles. I understand this must have been frustrating. We're currently not experiencing any issues. Feel free to send us a DM with more info (which browser, etc) and a screenshot so we can look into this. Many thanks

@DerryCottages Hi, thanks for letting us know that our colleagues were able to help and sorry that you've been waiting for a call. We'll pass the feedback on to Daniel and Michelle. Many thanks - Michaela - Tripadvisor Rentals Support

@flipkey @Tripadvisor @holidaylettings Issue finally resolved when I phoned Trip Advisor Rental Support 02037015369 this afternoon . Thanks due to genius Daniel today & also Michelle Dias yesterday for all their help. I uninstalled the Trip Advisor App from my iPhone.

@Tripadvisor @flipkey @holidayrentals Still awaiting for the phone call from customer support ref TripAdvisor Rentals case number 15353669: Would @flipkey @Tripadvisor @holidayrentals please ring my mobile asap. No issues ever until I installed your Trip Advisor App yesterday!

@MARPOLIA Hi Marpolia, thank you for your tweet and sorry you're having an issue with a booking. Can you please DM us with your BR so we can have a look? Many thanks, Maria T - Tripadvisor Rentals Support

@Foden83741712 Hi Foden83741712, thank you for your message and lovely feedback. Is there anything the Flipkey team could be of help with? You can call the team anytime at +1-844-866-3782. Many thanks, Maria Teresa - Tripadvisor Rentals Support

@flipkey even After calling the customer service hundred times and receiving an email that my account is not verified and activate, my listing is still not activated, a customer wants to book a room in my house and I cannot provide a link to the customer

@samgupt84 Hi again, please do not post your username/credential, but send us a direct message instead. Our owner IDs consist of 5-6 numbers. If you can't find it, please provide the email address you registered with. Many thanks, Valerie - Tripadvisor Rentals support

@flipkey My account ID is sushant71

@flipkey I am really dissapointed, I placed a listing on your platform yesterday night. It’s been more than 20 hours, my listing is still not activated.

@GBistas Hi GBistas, thank you for reaching us. How can we be of help? If you have a booking with us, please send a DM with your booking reference. Many thanks, Maria T. - Tripadvisor Rentals Support