FNP Support

@KETANisK2 We completely understand your disappointment. Please accept our apologies for the experience you had. We want you to know that we are taking this incident seriously. Once it was discovered, we took appropriate measures to ensure it would not happen again in the future.

@fnp_support Delivered: April 2, 10:05AM. 60+ hours after the March 30th deadline. @fnp_india, you can’t "escalate" a missed occasion. A local delivery shouldn't take 2.5 days or require a social media battle. Disappointing. @fnp_support @ConsumerAff @nch1915 #FNPPoorService

@fnp_ind @FnPSupport Pathetic service. My order isn't delivered & 10+ WhatsApp messages ignored. Support says I must "wait" but won't give a timeline or let me cancel. Unacceptable to hold my money & order hostage with zero accountability. #FNP #BadService #ConsumerRights

@KETANisK2 We request you to please allow us sometime our team will connect with you over the call and resolve your concern.

@fnp_support That's what I am asking from very first day How much time do you want. Its more than 50+ hours your's executive said it will be delivered today any how? Tell me the time line. How much time will it take?

@KETANisK2 We request you to allow us sometime to get back to you with a resolution.

@fnp_support Ordered: March 29 Target: March 30 (9 PM) Now: April 1, 20:41 Status: STILL NOT DELIVERED. 50+ hours late for a local delivery. Your "sorry" is worthless without the product. @fnp_ind @fnp_support @ConsumerAff @jagograhakjago @nch1915 #FNPPoorService

@KETANisK2 We are very sorry to hear about your experience with us. Please be assured that we are working on the concern and will ensure this gets resolved quickly for you.

@fnp_support Ordered: March 29 Target: March 30(9PM) Now: April 1, 15:45 Status: NOT DELIVERED thought if tweeting "sorry" doesn't work, let's have an executive call to say the same "apologies". It didn't. 40+ hrs for a local delivery? @fnp_support @consaff @jagograhakjago @fnp_ind @nch1915

@KETANisK2 We completely understand your disappointment. Please accept our apologies for the experience you had. We are already working on it. Please wait for sometime our executive will get in touch with you.

@fnp_support Is 'sorry' the only service you provide? No delivery timeline, no cancellation allowed, just endless scripts. It’s April 1st—my March 30th order is still missing! Keep your apologies and give me my REFUND. @fnp_india @fnp_support @consaff @jagograhakjago #FNP #FNPPoorService

@nbalaji7111 We completely understand your disappointment. Please accept our apologies for the experience you had. We are already working on it. Please wait for sometime our executive will get in touch with you.

@fnp_ind @GutgutiaVikaas The BlueDart lady is refusing to call the Doctors' numbers again. If you are not delivering it to the Doctors, please deliver it to my Chennai address. I have mentioned my Chennai address in the email I sent.

@shashibhushan0 We are very sorry to hear about your experience with us. Please be assured that we are working on the concern and will ensure this gets resolved quickly for you.

@fnp_support How you bring the moment back please tell me and what is meaning of ASAP it's 9 hrs

@KETANisK2 We are very sorry to hear about your experience with us. Please be assured that we will make sure that this gets resolved quickly for you.

@fnp_support Ordered: March 29 Target: March 30 (9PM) Status: 'Out for delivery' since March 30, 4:23PM. It’s now April 1, 8:30AM & still NO delivery in Greater Noida! 40+ hours for 'last mile'? No timeline, no refund, just bot scripts. @fnp_ind @fnp_support @jagograhakjago @consaff #FNP

@shashibhushan0 Kindly accept our sincere apologies for the inconvenience caused to you. We have noted your concern & have started working on it already. It'll be resolved ASAP.

@fnp_ind Please provide the delivery partner number

@KETANisK2 Please accept our apologies. We have understood your concern and are on it! It will be resolved soon.

@fnp_support Unbelievable service from @fnp_india. No delivery, no tracking update, and zero accountability. But they have the time to send an automated email asking for delivery feedback! Fix your logistics instead of spamming my inbox. PATHETIC. @fnp_support @consaff @jaagograhakjago

@KETANisK2 Kindly accept our sincere apologies for the inconvenience caused to you. Please be assured that we are working on the concern and will ensure this gets resolved quickly for you.

@fnp_support Sent at 12:00 PM today. Already checked. Already posted screenshots here in the thread 3/4. Read the thread before replying. Where is my order? @fnp_india @fnp_support.

@nbalaji7111 We are very sorry to hear about your experience with us. Please be assured that we are working on the concern and will ensure this gets resolved quickly for you.

I got a call from a Bluedart lady now who called me directly without trying the No. of Dr. Aruna or Dr. Robert Mao's landline or the reception number. The idea was to try the number of the recipients & call my number only if they are not available. @fnp_ind @GutgutiaVikaas

@KETANisK2 We would request you to please check your email ID as we have sent the mail to your registered email ID.

@fnp_support Stop replying with the same template and actually LOOK at the thread. You’ve said you’re 'working on it' for 15 hours. Where is the delivery? If you can’t deliver, REFUND. Stop holding my money hostage with these mindless scripts @jagograhakjago @Consumer_India @doca_india

@Ajayesh We extend our sincere apologies for the experience you had. We've taken a note of your order number. We are getting it checked as soon as possible.

@fnp_ind Order #7128799901 was to be delivered on 29 March. I got a call that it's delayed by 1 day. But even today it's not delivered & there's no update as well. What will I do with the order after the event?? Very annoying and frustrating experience. @IGPcom is so much better

@KETANisK2 We are very sorry to hear about your experience with us. Please be assured that we will make sure that this gets resolved quickly for you.

@fnp_support @FNP_INDIA 2/4 Spent 14 mins on call with a support agent who refused to connect me to a senior, claiming none were available. When a "senior" finally called back, they lied claiming a delivery was attempted yesterday but the recipient didn't respond. Absolute baseless excuses!

@gunjanjeni Thank you for writing to us. Being a gifting company, considering a gift being sent, we would never want a recipient to pay for the same. Also, it makes it easy for the customer. But we will certainly take this as feedback and see if it can be added.

Fern and petals please make cash on delivery available for me It's beautiful site i love that ✨👩🏻‍⚕️✨🥰⭕😅😊✌🏻😍🧬🏧👂🏻🌎

@KETANisK2 We are very apologetic for this kind of experience and we will make sure to turn this around, please be assured that we are working on your concern, and we will get this resolved at the earliest.

@fnp_support How many days would it take can you please give a timeline. Or i have to wait indefinitely for the order. Leave all my work and stay at home just to wait FNP order is coming...but when God knows....

@KETANisK2 We completely understand your disappointment. Please accept our apologies for the experience you had. We want you to know that we are working on your concern and will ensure that this gets resolved quickly for you.

@fnp_support You have taken the money, marked the order shipped, but neither delivery is happening nor cancellation is allowed. Keeping customer's money and order stuck without timeline is unacceptable. Not replying also. Please resolve this urgently. @jagograhakjago @consaff @IndianConsumer

@nbalaji7111 We completely understand your disappointment. Please accept our apologies for the experience you had. We want you to know that we are working on your concern and will ensure that this gets resolved quickly for you.

@fnp_ind @GutgutiaVikaas The FNP delivery man is not contacting alternate numbers (including my number). This inpsite of the fact that the escalation team took down my number and promised that th delivery man will contact me if they have an issue.

@KETANisK2 We extend our sincere apologies for the experience you had. We've taken a note of your order number. We are getting it checked right away.

@fnp_support This is the Order ID.