@jamesdevonport Exactly… I actually got way more reviews back when the app was newer and rougher around the edges because bugs, support chats, and feature requests naturally turned into reviews 🥲
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Axel Hardy
940 posts
Axel Hardy
@fraxool
👨🏻💻 French solo dev crafting Shopify apps that make merchants’ lives easier - sharing my journey here #BuildingInPublic
Annecy, Haute-Savoie Katılım Eylül 2013
345 Takip Edilen4.6K Takipçiler
@fraxool I’ve only EVER got reviews from support interactions, which is a shame as you shouldn’t really need to talk to support to use an app
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I’m genuinely wondering how you guys get reviews on your apps without support interactions. I added review banners in-app and merchants sometimes click the 👍 but almost nobody actually leaves a review afterward. I’ve always struggled way more than competitors to get reviews 😬
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We’ve seen this across many apps on my wife’s store. I think these banners mainly target merchants on real Shopify plans, which is why dev/partner stores, or even Shopify? rarely see them. Shopify really needs stricter enforcement, these dark patterns hurt honest partners.
Karri@karri_tweets
"We strictly follow Shopify's guidelines" LOL you'll need to reach out to support to remove ParcelWILL logo from the widget. I tried to hire a support person from CWILL and no suprise majority of their reviews come from this banner @liam_at_shopify can you guys do something to CWILL - this has been going for years with zero enforcement and every other partner is fed up with this @celispj @malisauskasLT can you guys chime in so we'll get visibility
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@JordanFinners Not exactly. There were two key steps: last year I moved the app from non-embedded to embedded with a small redesign. This time, it was a full redesign to meet BFS requirements. I also added feedback banners and already started getting some great user feedbacks 😉
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@fraxool Amazing feedback! Did you prepare your merchants for the redesign ahead of time? Need to do some tweaks when I move to web components and not sure how to prep folks
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After 1+ year of work, I shipped a full redesign of my app EDP this morning, moving from a 2020 UI to a modern version built with Polaris Web Components. Just got this amazing feedback from a merchant 🙏 Next step: hopefully the BFS badge, FINALLY 🥲
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I love Polaris Web Components. As a solo dev not using React, it made my life much easier. Launching a major redesign of my top app next week, fully rebuilt with it. But yeah, still a bit worried about existing issues like s-select sometimes not showing their value on load...
Matthew Smith@matthewsmith
Rethinking Polaris web components after last night. Out of nowhere, the table header just disappears. No code changes on my end. That happens (or course) to coincide with a bug in my export. I was going to tell the customer, "hey, just use the filters for now". But, guess what? Filters are gone. I can't fix the web component b/c it is a black box. So, I apply a quick fix to move the filter out of the table header at the same time as fixing the export bug. Got it done. Profusely apologized. Crisis somewhat adverted. But my reputation with that customer is now damaged all for a few lines of CSS that I probably could have written myself. In retrospect, I think using a polaris css file with standard HTML components would have been better.
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NO LONGER OPTIONAL!?
blessed days are ahead of us. ty Shopify for listening to everyone. this made my day.
x.com/faridmovsumov/…
sandesh 🇨🇦@heysandy801
opinion: they should make merchants actually select a reason. so long as it's optional, revamping the reasons make no difference to how actionable this feedback is. the ecosystem should have a strong feedback loop between partners & merchants, and the core of it is knowing why someone decided to not use an app anymore.
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The status page has been updated. Hopefully it’ll be fixed soon, as merchants are reaching out because the app isn’t working as intended. :(
Axel Hardy@fraxool
Is anyone currently experiencing issues with the orders/paid webhook? It seems there’s a delay before the webhook is being sent to my app. Curious if anyone else is seeing the same behavior.
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Is anyone currently experiencing issues with the orders/paid webhook? It seems there’s a delay before the webhook is being sent to my app. Curious if anyone else is seeing the same behavior.
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For some stores, there seems to be a delay of around 20 minutes between when an order is marked as paid and when the webhook is sent to my server 🤔
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@faridmovsumov Agree 100%. It’s incredibly frustrating when we want to refund a merchant, but they assume we won’t, when the reality is we simply can’t. Explaining that is complicated. Another problem: if charges (usage) are $0.15 each, refunding a custom amount becomes almost impossible...
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Shopify billing system is really stressful for app devs and merchants. The refund button is not active, so I can not refund the payment. I sent app credit to the merchant, but they say they can't see anything on their side. Also, Shopify support is telling them to contact us, while I can't do anything from my side.
I told them it takes time for the billing dashboard to update, and the best thing we can do right now is to wait for a few days and check again.
The merchant is panicking, thinking we won't refund.
I hope Shopify will simplify things; the refund button should always be active, and customers should be able to see full information without delay. I am sure Shopify support is also receiving a lot of tickets due to this confusing billing system.
cc: @jzazove @atleeclark 🙏
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@heysandy801 Interesting! Definitely need to work on adding this modal in my apps too, though I’m not expecting to get the same number of reviews as them haha
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@fraxool it has to be that they turned on the in-app review modal experience just like Flow. and there's likely a huge backlog of merchants who've been using the app forever but never wrote a review.
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Since April 1st, Shopify’s own Digital Downloads app has been getting dozens of reviews per day, pushing its rating from ~2.5 to 4.2. Genuinely curious: did they ship a major update, or are they running a smart review acquisition strategy since the start of the month? 🧐
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@JordanFinners @SammyIsseyegh Yes, I replied to the thread this morning to say the issue is still ongoing 😉
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@fraxool I've literally just seen this on the forum from @SammyIsseyegh
community.shopify.dev/t/invisible-s-…
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Is it a known issue that Polaris Web Components s-select sometimes doesn’t display its default value on page load? Any known workaround?
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@SammyIsseyegh Thanks for letting me know! I think I’ll just leave it as is for now. I’m currently working on a full redesign of my main app, so hopefully it won’t lead to more support tickets because of this issue 😅
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Found a thread about the same issue in React: community.shopify.dev/t/invisible-s-…
@SammyIsseyegh I see you’re the OP, did you manage to fix it?
Axel Hardy@fraxool
Is it a known issue that Polaris Web Components s-select sometimes doesn’t display its default value on page load? Any known workaround?
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The issue lasted about 10 minutes and seems to be resolved now. All API calls related to charges (application charges and usage charges) were timing out during that period on my end...
Axel Hardy@fraxool
Is anyone else experiencing issues with the Shopify REST API right now? I’m seeing a big spike in timeouts on several API calls, especially on recurring_application_charges
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Is anyone else experiencing issues with the Shopify REST API right now? I’m seeing a big spike in timeouts on several API calls, especially on recurring_application_charges
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