Freesat Advice

@Mrsmac2000 Hi Jan, thanks for getting in touch. Can you please contact us via: freesat.co.uk/about/contact-… so we double check this with you.

@freesatadvice do you take back Freesat recordable boxes? We’ve bought a new one as the old one has stopped recording.

@AshokPatelvtee Hi Ashok, we're sorry to hear that. Can you please contact us via: freesat.co.uk/about/contact-… So we can look into this for you

I have Freesat box it's in 6 years warranty and has developed hard drive fault I would like to know how to have it repaired under warranty. @freesatadvice

@NickP453993 Hi Nick, thank you for contacting us today. Can you please contact us via: freesat.co.uk/about/contact-… so we can look into this for you.

@freesatadvice I can access all the channels, but all of a sudden when I chose any BBC tv or radio channels afetr a few seconds I lose the sound, but not the picture.

Hello everyone we are very excited to be here and help with any questions you may have about Freesat or our devices.

@OtaKull88 Hi @OtaKull88 we are sorry to hear you have been having trouble with finding the Channel 4 programmes on your tv guide, we believe this has now been fixed so it would be worth doing a channel scan if it is not showing now on your box.

@freesatadvice For some reason on Guide, Channel 4 is just blank from 11th April. All other channels are showing their schedules. So I can’t record any programmes after Saturday. I restarted Freesat box & rescan all channels to no avail.

@i_janner Hi, Janner. Thanks for reaching out to us. Sorry to hear that you're having issues with search. Can you tell us the make and model of Freesat box you're using?

@freesatadvice The programme search facility returns no results, is it yet another reduced service from the not free TV service we're bullied into funding?

How do I record a programme?

@marc_tester Hi Marc. This model has now been discontinued. However, we’re pleased to share that Manhattan TV is preparing to launch a brand‑new Freesat recorder, the S4‑R, with a full announcement expected soon.

@freesatadvice hi do you still make the 1TB recordable box UHD-4X-1000 I can’t find it anywhere to buy

@MartyToSmarty Hi Martin, thanks for getting in touch. We don’t have engineers who can install satellite cables or dishes, but a local satellite installer should be able to help run a cable to your lounge. They’ll be able to advise on the best setup for your home.

@freesatadvice do you guys fit satalite cables? I have the satalite dish and the cable only goes upstairs. I need one downstairs in the lounge?

@AuntSallyJ Hi Sally, sorry to hear that! Can you please send us a direct message or contact us via: freesat.co.uk/about/contact-… so we can run through some checks with you.

@freesatadvice Hello, my elderly neighbour has lost ITV on her Freesat box. It was working perfectly fine until last Sunday and now she is unable to view it. Please can you advise what I can do to help get it back. Thank you

@PaulKelsey42 Hiya Paul your case reference is 131408, if you quote this,.

@PaulKelsey42 Hiya Paul, if it is easier to email us then please do customerteam@freesat.co.uk. I have passed your query across to our escalations team for further clarification.

@PaulKelsey42 So can you confirm its a standard 1 cable or standard 2 cables? If this issue is continuing, please try doing a reboot settings>system settings>box resets> reboot and if this doesn't work then please try a settings only reset by going to settings>system settings>box resets>set...

@PaulKelsey42 It's so we can identify how many shows you can record at once, different LNB's allow different amounts of programs, plus we need to know if one of the quality or strength is showing as poor, the dish could be out of alignment and this could be the reason the recordings aren't ...

@PaulKelsey42 Hi Paul, can you confirm the channel scan as need to know the results if the strength is good or poor same with the quality and also why type of LNB is shows you have? How long have you had the box for?

@PaulKelsey42 Hi thank you for sending this information, please could you confirm, do you leave the Freesat box on standby mode the red light at night time or do you switch off at the mains? I would suggest trying a channel scan by going to settings>Freesat channels>enter your pin>run chanscan

@PaulKelsey42 Hi Paul, I am sorry to hear your experiencing issues with your Freesat box, please can you confirm which software version your on by going to settings>system information and confirming if it states V1.7.0. If you can check this first please?

@CristianTiplea1 Hi, Thanks for getting in touch. Can you please send us a direct message or contact us via: freesat.co.uk/about/contact-… so we can investigate this for you.

@freesatadvice I don’t get any epg . I’m using TV’s satellite tunner directly, it’s connected to the internet but the freeview play never updates the epg. Any advice?

@kevin_amatt Hi, Kevin. Sorry to hear that! Can you please send us a direct message or contact us via: freesat.co.uk/about/contact-… so we can run through some troubleshooting with you and get this resolved.

@freesatadvice my box can’t find my satellite dish.

@K_Argyll Hi Marcia, I am sorry to hear your experiencing issues with your Freesat box, please could you confirm which type of Freesat box you have? Then I can have a look how to assist yourself. I look forward to your response.

@freesatadvice I've lost some programmes. This has lasted four months, and I particularly miss Food Network 😭 What do I do/who do I speak to or is this it forever?

@stevensmith2009 Hi Sorry to hear about that. Can you please send us a direct message so we can run through some troubleshooting steps with you and get this resolved. If you can't send a direct message, you can also reach us here: freesat.co.uk/about/contact-…

@freesatadvice my box has been OK until I had to do a retune. Now it won't tune in my 103 channel as Anglia or 101 as Look East always been ok before? I know I can set the BBC1 channel but how do I get 103 back my postcode is NN6 9EB. Is there a better one to use or is it your DB

@phil_casse792 Hi If you're still within warranty, we can process a replacement remote. If you're not within warranty, you can find replacement remotes on Amazon.  If you're within warranty or unsure, please send us a direct message here, or contact us via freesat.co.uk/about/contact-…

@freesatadvice I'm having problems with my Freesat 4k 1tb recorder remote, the no. 9 digital isn't working, all other keys are fine, can I try a replacement remote control ? And where ?