Frances :)

@motoway I visited Lancaster North Services and I would like to speak to someone please. I have tried messaging and calling and nobody is answering or replying. Can someone help please? Thank you

@virginmedia So is anybody able to assist me then? I’m keen to help my mum deal with this as quickly as possible? Thank you

@frooney3 We truly apologise on behalf of the team. They have to ask that question as part of data protection procedure. We do, however apologise if it came across insensitive. We can assure you that our team there truly want to best help.

@virginmedia My father passed 2 weeks ago. I’m trying to cancel his contract and take out a basic contract in my mum to keep her connected. She is almost 80 and has a degenerative eye condition. I am getting nowhere. The bot literally keeps saying ‘great news’. Can someone help?

@virginmedia I used Frances Stewart. They have just messaged me back asking if they are speaking with the account holder. The one who I told them has died. Is there any compassion or bereavement training did with the team at all? Can anybody actually assist?

@frooney3 Can I ask what username you used for the Facebook interaction?

@virginmedia I tried Facebook because Twitter told me to. I have had no response. I have a disconnect date of tomorrow for my dad but it means that until that is complete, it won’t allow me to open one for my mum. She will have no access to tv or internet

@frooney3 Thank you Frances, did you speak to our Facebook or Instagram team at all?

@virginmedia My dad died, so his contract is not disconnected yet. When I try to open an account for her, it won’t allow it until his is disconnected

@frooney3 I am so sorry to hear this Frances, can I ask why the team have been unable to sort an account for her?

@virginmedia I have contacted. I still can’t get an account for my mum. By the time I manage, she is now going to be days without connection or tv when she is already vulnerable. This whole process has been awful

@frooney3 I am so sorry again to hear this. If you pop us a message on Facebook: facebook.com/virginmedia/, Instagram or methods on here virg.in/contactvm so that our team can look into this with you directly

@virginmedia I have filled out the bereavement form and sent via documents. I have had no contact back yet. I wanted to avoid any disruption for my mum at this time but I’m worried she will be disconnected for too long. She is unable to take on my dad’s account due to her circumstances

@frooney3 Hi there Frances, we are so sorry that you have faced this issue with your Fathers account and I am so sorry for your loss. Can I just check have you first been able to close the former account?

Ange wins a trophy for spurs* Spurs owners:

This is why we do it #CPFC

💚

💚⚽️

@virginmedia Yet again, you are outdoing yourself with the appalling customer service for my 86 year old vulnerable father. Well done

Luis Enrique: “My daughter came to live with us for 9 wonderful years. We have a thousand memories of her. My mum had no pictures up of her, I said “Mum you have to, she’s alive if we remember her.” I’d like PSG to win the Champions League for this man.

@Morrisons I am due to have a delivery of party food between 3.30 and 4.30pm. I just received an email at 3.35 to say that most of my order is unavailable and there is no substitute. This is a disgrace. I have people coming over right now and you have offered no substitute.

@RoyalMail I sent a parcel 48 hours tracked last Saturday. It has still not been received. Tracking has not updated since last Saturday. I have been on the phone for 45 mins with no answer. Is there any what to get help?!

Filling up 👌 @CalderbraesFC 2017s

🩵 @JackGrealish: “I’ll look after you.”

Harry and Emily are game ready 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽️⚽️⚽️⚽️⚽️ #SSNTartanArmy

It is with deep sadness that the club can confirm that former player Rob Burrow CBE has passed away, aged 41. More here therhinos.co.uk/article/20426/…