Gaurav Wadhera

@cromaretail , @TataCompanies I am Super Ashamed on Buying 5 CROMA BRANDED SPLIT ACs. 1.5 Ton 3 Star Over and above that CROMAs TECHNICAL Team is saying that ACs are functioning OK...and these ACs are hardly 2 months Old and Seldom being used for now Having spent ₹1.79Lakhs

@cromaretail There is No More Revisiting the Case now. It doesn't take 5 or more complaints to Highlight A "deficiency in service" under the Consumer Protection Act (specifically Section 2(11) of the 2019 Act) means any fault, imperfection, or inadequacy in the performance of a service

@garywadhera We can appreciate your persistence in following up on this matter, Gaurav. The feedback you've shared has been escalated for further review, and the team has been asked to revisit the case. (1/2)

@cromaretail , @TataCompanies I am Super Ashamed on Buying 5 CROMA BRANDED SPLIT ACs. 1.5 Ton 3 Star Over and above that CROMAs TECHNICAL Team is saying that ACs are functioning OK...and these ACs are hardly 2 months Old and Seldom being used for now Having spent ₹1.79Lakhs

@cromaretail Negligence & Omission: Any deliberate act, negligence, or failure to act that results in financial loss, injury, or severe mental harassment is considered deficient. @cromaretail @TataCompanies @_WiseRoy_ I am unable to move into my New Home because of Deficiency in Service

@garywadhera We're actively monitoring the progress and will share the next update as soon as it's available. - Sama (2/2)

@cromaretail A "deficiency in service" under the Consumer Protection Act (specifically Section 2(11) of the 2019 Act) means any fault, imperfection, or inadequacy in the quality, nature, or manner of performance of a service that a provider is legally or contractually obligated to maintain.

@cromaretail @TataCompanies @_WiseRoy_ My father was an Electrical Engineer and he has taught me enough on How ACs Function and What a Good Cooling feels like. But looks like @onsitegoindia Technicians are the Best and Highly Qualified Individuals to give their Verdict on CROMA ACs

@cromaretail @TataCompanies @_WiseRoy_ With all due respect to everyone who is involved, I am a working Professional Since last 25 Years and have always been on a Desk Job in an MNC. So asking me or telling me that I Do Not Understand How ACs Cool, is a slight Demeaning Statement and Approach

@cromaretail If I am Escalating the matter to the @TataCompanies and Dear Mr. CEO @_WiseRoy_ , That means there is something seriously grave issue with the Product, Since Day-1. Over and above Your #Onsitego Service sucks 🙏

@garywadhera Kindly share a convenient appointment date and time so the visit can be arranged accordingly. - Sama (2/2)

@cromaretail Your Sales Team @cromaretail Convinced me that #CromaAcs are Best in Class...Looks like one AC is Defunct Since Day-1 of Installation, Rest 4 are barely cooling the Room, and all i get to hear is Our Technical Team has Passed the ACs and They are Good...@TataCompanies @_WiseRoy_

@cromaretail All i asked was Good Cooling ACs...What i was given is Sub-Standard Products @cromaretail which Do Not Even Match Industry Standard Brand and Equipments, likes of #LG, @DaikinIndia or @Hitachi. I am Fed up of this to and fro of Repairs with your Brand New Equipments.

@cromaretail Please call me tomorrow after 11am...and I am not looking to get my ACs Repaired....I need a Replacement with another Brand or a REFUND...Now you can decide how you want to take it Forward...I have had enough of this TAMAASHA PLEASE... @cromaretail @_WiseRoy_ @TataCompanies

@cromaretail @TataCompanies @_WiseRoy_ @cromaretail @TataCompanies @_WiseRoy_ Out of 5 #cromaproducts 2 ACs have Gas Leak and other 3 are Sub Standard in Performance compared to Industry Standards of #lgproducts, #Daikin and #Hitachi

@cromaretail @TataCompanies @_WiseRoy_ And i being lamented and questioned on why i am not happy with #CromaProduct&Services and instead told that Product is OK. These are Brand New ACs which are seldom used till date, so look at the apathy we have to go through with your Team. Above this i have taken a 4 Year Package

@cromaretail I am Extremely Sorry to say, but I Doubt if @cromaretail is Actually taking this issue Seriously and Helping me to Resolve for it. Looks like I had planned all this when I spent ₹1.79Lakhs trusting @cromaretail and its Sales Team

@garywadhera Your case is being treated with the highest priority, Gaurav, and is under close review by the team. Active efforts are underway to reach a resolution at the earliest, and progress is being monitored closely. We’ll continue to provide updates as developments occur. - Manz

@ShivrattanDhil1 It is not just about Ego...There is No Accountability, Strict Implications and Penalties and Fines not being Imposed by our Traffic Police. All they don't Collect Challans

What’s happening to people these days? A Tata Curvv (CH01DA0537) was allegedly being driven rashly and repeatedly flashing high-beam lights at a vehicle someone known to me. Unable to brake in time, the Tata Curvv reportedly rammed into the car from behind. Instead of accepting responsibility, the occupants became aggressive, allegedly attempted to assault the driver, Captured even in Dashcam, and even damaged the car’s windows. Thankfully, he managed to leave the spot before the situation escalated further. It’s disturbing to see incidents like this unfold simply because of ego and road rage. A written complaint has already been submitted to Rupnagar Police. Strict action should be taken against such individuals to ensure the safety of law-abiding citizens and to prevent such behavior from becoming common on our roads. @RupnagarPolice @OfficialDPRPP @ChdPol

This particular AC was running for 45 Minutes...Standard Recommendation and Industry Standard Says to run the AC on 24°. But Looks like even after running @cromaretail Product on 20° it is still unable to achieve the Required Cooling Temperature, forget about Desired Temperature

@cromaretail , @TataCompanies , @_WiseRoy_ Video is clearly showing Deficiency of Product in Achieving it's Cooling Standard...But what @cromaretail is saying Product is OK...#DOnotTrustCromaproducts, #DoNotTrustCromaRetail

@cromaretail @jagograhakjago @_WiseRoy_ ,@TataCompanies Everything is Falling On DEAF EARS OF CROMA...THIS IS EXACTLY WHERE WE ARE FOR OUR COUNTRY ALSO... TODAY CUSTOMER IS ALWAYS WRONG, BECAUSE WE HAVE TO SELL AND FORGET #DoNotTrustCromaRetail

@garywadhera @jagograhakjago As per the latest service update, Gaurav, the reported issue has been resolved and the case has been closed. However, if you're still facing any concerns, please share the details and we'll ensure the matter is reviewed further. - Kiya

@cromaretail @jagograhakjago First we as a Customer Spend Money to Buy CROMA BRANDED SPLIT ACS...WHEN WE COMPLAIN OF DEFECTIVE SERVICE AND PRODUCT, THEN WE ARE BEING MADE TO LOOK LIKE CHEATS..DON'T HAVE ANY OTHER BETTER JOB TO CREATE SUCH PROPOGANDA. As if I AM BEING HIRED BY other BRAND @TataCompanies

@cromaretail @jagograhakjago @htTweets @_WiseRoy_ @TataCompanies Either have the Guts to Own up the Issue or Have the Guts to Provide me the Technical Report in Writing Refuting my claims of Defective CROMA Product