GEAR4

@JpAZbarber We're sorry to hear that. Our cases offer great protection and shock absorbance, but aren't a guarantee in every circumstance. We are sorry to hear your phone was damaged. If you would like to speak to our customer care team please visit, bit.ly/3HgdW4O

@susiethesinger @GEAR4 Did you ever get this resolved? My phone just took a 3ft fall and shattered the whole back part, with @GEAR4 casing on 😪😠

@GEAR4 I have your case on my Samsung galaxy note 9... It's a hard protective clear case. My boyfriend just accidentally knocked the phone out of my hand, it fell on kitchen laminate and the back of the phone has shattered. The case didn't protect it. Not happy.

@laura23x1 We thank it for it's service and protecting your phone over the last 3 years. To order a warranty replacement please visit, bit.ly/3FvfreO

@ladychen_ We can protect against most minor drops and scratches along the way, but we can't guarantee a fall from a balcony. We're sorry to hear about your phone!

@GEAR4 Brought a phone case on Saturday. Dropped my phone off a balcony the same right and my phon is smashed front and back including LED and front camera…. Might as well have protected my phone with cling film.

@KujanJ No, we do not cover the device itself. Only our case. Our cases offer great drop and scratch protection, but are not a guarantee in every situation.

@GEAR4 do you have a phone replacement coverage like @OtterBox does? So if I have your case on and my phone breaks will you replace the phone as the case didn't do what it's advertised to do?

@Ronit28S We're sorry to hear that. Our cases offer great protection and drop resistance, but still aren't a guarantee in every situation.

Never buy a @GEAR4 case because it does NOT protect your screen from breaking. Disappointed with the brand and my purchase as it has now left me with a $400 damage.....

@Jay_P_HTX We're sorry to hear that, we would love to help make this right. Reach out to our support team at support.ZAGG.com for assistance. Or give us a call at 800.700.9244.

@ElNicholascole Thanks for the shout-out! 😎

@GEAR4 ShoutOut to G4 their case just survived a lawnmower and no damage to my phone

@_AndyD We're sorry you're having trouble. We're closed today, but give us a call for assistance tomorrow at 800.700.9244. Thanks!

Hi @GEAR4 trying to submit a warranty claim on ZAGG.com - not having success, can you assist?

@tanyapascual7 Please reach out to our customer service team. They'll be able to handle any order inquiries and address any concerns you may have. Please reach out to them via email here: bit.ly/2vIs8y1

@GEAR4 @ZAGGdaily hello trying to buy a screen protector & case but the 30% discount bundle nor the new subscriber discounts are being applied... please advise thank you

@OceanScented Absolutely. Visit us at support.ZAGG.com for warranty assistance. Thanks!

@GEAR4 hello! I bought an iPhone case (Gear4, D30) with my iPhone xs. The band around the side is breaking off. Would this be under any warranty?

@NarlsJunior Have a great rest of your day!

@GEAR4 I have received a reply via email from one of your team and they have promised a reimbursement back to my credit card as the order was not processed. Thanks for your assistance

@GEAR4 ordered one of your cases via Zagg website. My bank cleared the payment but no confirmation of order. I sent a message via website. Got confirmation receipt email but no formal reply explaining what’s happening. Very poor service!! Please help

@NarlsJunior We'll have someone look in to this ASAP.

@GEAR4 I have already submitted my query and concerns via that support form. I got an automated reply which quoted reference number 5790872 but that was yesterday and I’ve heard nothing back. I need a cover for my new phone and am in limbo as to whether you have accepted my order or not

@TranpalSohi How can we help? Visit us at support.ZAGG.com for assistance. Thank you.

@D3Olab @GEAR4 It’s not Anti Yellowing,

.@gear4's Hackney 5G case doesn't just protect and flaunt the sleek lines of your phone; it also allows a clear 5G signal to pass through. The Hackney 5G case was created using D3O® with 5G Signal Plus™ technology, so you get crystal clear calls and faster speeds #protectedbyd3o

@LisaKearley Nothing announced at this time, but stay tuned! Make sure to sign up for our newsletter and you'll be the first to know about any upcoming products. Thanks!

@GEAR4 Any chance you're going to do a folio case for Samsung Galaxy S21?? I love the one I had for my old phone and really wanted one for new model. Nothing currently available. :(

@leafyishh We're really sorry to hear that. Our cases offer great protection and shock absorbance but aren't a guarantee in every circumstance. We appreciate you reaching out to us with your feedback. Visit us at support.ZAGG.com for assistance. Thank you.

@GEAR4 my phone back cracked while wearing your case brand which is supposed to be military grade, what can you do about this

@MowbzHS We haven't made any announcements, but stay tuned! Make sure to sign up for our newsletter to receive updates on our product line. Thank you.

@GEAR4 no Piccadilly for the S21 Ultra? 😫😭

@cccliodhna We're sorry to see this. Please reach out to our customer care team. They'll be able to handle any warranty claims and address any concerns you may have. They can work with you toward a positive resolution - bit.ly/2oTpbaM -- Thanks!

@kstandbridge1 We're sorry to hear that, we can appreciate how frustrating that must be. If there's anything we can do to assist you, please reach out to our customer support team at support.ZAGG.com. Thank you!

@GEAR4 I purchased an Eco Oxford case on the 16/6/21 for my Iphone11. This is the 2nd case as my precious ones clip broke but I had owned that for approx 18months so put it down to wear and tear. The new one has frayed soo badly it’s nearly falling to pieces 1/2

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