Angela Martin

Going 5 days of NO internet @PLDTEnterprise @PLDTEnt_Cares WTH??!?!?!

@PLDTEnterprise more than 24 hours of no dial tone and blinking red light LoS.

A bit disappointed. I guess this is the 5th time our PAL aircraft changed. We paid for leg room / emergency seats but ended up elsewhere. 🥲 @flyPAL

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@Usher Happy Birthday!!!!!

It’s my MF birthday!!

@LiveSmart I already did and I had a frustrating chat with your AI Chat Bot

@gelamm Hi, @gelamm! Thank you for reaching Smart. Apologies for that. You may also send us private message in our Facebook page through this link: m.me/SmartCommunica…. Hope this helps. Have a great day!

WTH @LiveSmart The message from your chat support was sent just seconds ago and I’m still typing. CSR: Kobe

@LiveSmart @SMARTCares Just resent the same screenshot that i am unable to directly send you a DM

@gelamm Hi, @gelamm. Thank you for messaging Smart Communications. We understand how you feel and we're here to help you. Lets get your concern resolved by sending us a direct message on @LiveSMART or @SmartCares. We'll wait you there to assist you. Stay safe.

@LiveSmart @SMARTCares

@LiveSmart I don’t really think you guys are sincere enough about this. What a disappointment.

@gelamm We will be glad to assist you via PM/DM, @gelamm. We'll wait for your message in there.

@gelamm Hi, @gelamm. Apologies for that. We will be glad to assist you via DM. We'll wait for your message in there.

@LiveSmart Again, i am unable to DM your account

@LiveSmart @SMARTCares Hi, i am unable to send a private message on Twitter. On FB, I am greeted by the AI chat bot. Send me a private message so that we can communicate.

@gelamm Hi, @gelamm! Apologies for the frustration. Let's resolve your concern by sending us a message through @LiveSmart or @SMARTCares.

What the hell? @LiveSmart The message from your chat support was sent just seconds ago and I’m still typing. CSR: Kobe

@flyPAL Hi! It’s all good! We were able to proceed. Just waiting for boarding. Thank you so much!

@gelamm Hi, Angela! Sure thing :) We've sent you a DM. Please check. Thank you!

@flyPAL SOS. I am unable to rebook my (yet again) cancelled flight… 🙃😣😫😩😰 #CancelledFlight #NAIA #Philippines

@flyPAL @flyPAL I need your help again. On the app it says unpaid seats. I already paid

@gelamm Glad to hear this! You're welcome, Angela.

@flyPAL Hi @flyPAL i was finally able to rebook our flight. Thank you so much!

@gelamm Hi Angela. We can assist you on rebooking your flight. Please check your inbox. Thank you.

1 hr 20 mins later… @flyPAL #CancelledFlight