Gerry Brown

This short (12 minute) podcast discusses IDC's latest research results of 670 enterprise software buyer interviews in Europe. Demand for Customer Success services has exploded to the top of software buying criteria, and this podcast tells you why lnkd.in/eeZRUKkx

Are you ready for a cookieless future? #IDC_CX #cookielessfuture #customerexperience

Check out our latest latest short (13 minutes) podcast here and if you have time, join us at 11am BST today for the 30 minute webinar 'CX Technology Purchasing Is Changing Fast – What Do You Need to Know?' :-) lnkd.in/gevriGG7 lnkd.in/gaRGxF67

The magic of a single word. Find out the secret in this post. lnkd.in/eFMsPZjX

Is Customer Obsession REALLY a good thing? Check out a different point of view from the conventional thinking: lnkd.in/eKuqrvyT

I'm speaking at Evolution of Marketing: Achieving Success in a Digital-First Era. A free event with great food and drinks for marketing leaders - especially from the tech industry #idc lnkd.in/eVxwHej7

Looking forward to working with these great brands at the IDC CX and Customer Success event on 26th April! Please sign up for free attendance! lnkd.in/dqpimTXp

Just 1 week to go before IDC's 'Transforming CX into Customer Success and Loyalty' event for the Nordics! Top line end user and vendor speakers in a quick-fire presentation format designed to minimise attendee fatigue and maximise…lnkd.in/d5PCr9U lnkd.in/dXpuxE3

Enjoy this short article on how a Customer Success program can reduce your customer churn, improve cashflows and enhance your brand image bit.ly/3uCCJqF lnkd.in/dW8aVgk

Please join us on Tuesday 30th March to learn new insights into customer success and loyalty, specifically for tech and telco marketers, at the CX webinar of the year! lnkd.in/dETJv_P

Calling all tech and telco marketing and sales folk! On Tuesday 30th March IDC is hosting a short free webinar - especially for you! The subject is 'Transforming CX into Customer Success and Loyalty'. For SaaS businesses like yours…lnkd.in/eaKqbG2 bit.ly/2Oso1m5

Got a little time available at 10am UK today? Last chance to join IDC and Red Hat for a fascinating presentation and chat on 'Optimizing your CX solutions for customer satisfaction and retention'. Register now by clicking on the link below red.ht/3iugQnz

Please join us on Wednesday 23rd Sept for a Red Hat & IDC webinar on 'Optimizing your CX solutions for customer satisfaction and retention'. We discuss the impact of Covid on CX and the CIOs challenges of combining digital transformation with CX. red.ht/3iugQnz

Part 2 of my video chat with Sitecore CMO Paige O'Neill. A short 8 minutes on the role of empathy in CX, audience emotion detection in adverts and call centres, and how to create 'customer adventures'! bit.ly/3eRkeXY

Sitecore CMO Paige O'Neill grills me on the impact of COVID-19 on tech spending, CX, digital empathy and more! The 1st of two short 8 minute long videos packed with data points and creative insights! Watch now: bit.ly/2BxvbPQ

IDC research shows CX is moving right to the top of the enterprise tech priorities. This 20-minute web cast is packed with new primary research data points and insights into why CX is the hottest market around. bit.ly/2YacASE

New IDC research shows COVID-19 has unexpectedly catapulted CX to the top of the European enterprise technology buying agenda. Find out why here: bit.ly/2YfChjk

Join us tomorrow, April 22nd at 2pm UK, for this short CX webinar to discover IDC's new Future of Customer model; CX in tech buying; CX in industry sectors; and the 3 future tech 'pillars of CX'. Click to register bit.ly/2VNSn2t

COVID-19 and CX: employee experience, omnichannel, D2C, and emotional engagement are poised for transformation change. Find out why and how in this short blog post bit.ly/2XD5UfQ lnkd.in/eYmh4ed

It's pretty rare for IDC to give away free research, so when it does happen, don't miss out! Today is such a day. See our latest views on COVID-19 and its future impact on CX in Europe by clicking on the link below now. Thanks bit.ly/3aWaxFC