Impel

Your current tools probably have dashboards full of metrics too. But are they actually working together? With one Automotive AI Operating System orchestrating chat, sales, service, and marketing, performance compounds. These aren't projections. They're what happens when dealers stop duct-taping tools together and start running on a unified foundation. What are your current conversion and retention rates? We'll wait. See the Data: impel.pulse.ly/l6hfqfwfua

Daniel Kim of Barnes Crossing Auto Group wasn’t looking for another software vendor. He wanted a partner. When he put vendors to the test, Impel didn’t just win on tech. It won on soul. True partnership means doing the heavy lifting to make technology feel human. That meant support on implementing features like localizing the conversational experience with a Southern twang to match the dealership’s unique voice. For a lean BDC, Impel isn't just a platform. It's a seamless extension of the team that customers actually enjoy talking to. The win isn't just in the code. It's in the partnership. Catch the full story here: impel.pulse.ly/binohip7yu

Service advisors have the toughest job in the building. They’re often too stretched to breathe, let alone hunt for new business. On the Car Dealership Guy podcast, Andrew Spitzer breaks down how he uses Impel AI as the ultimate 24/7 engine that reels in appointments while the team focuses on the customers right in front of them. By eradicating the coordination drag of manual follow-up, Spitzer is seeing returns that are hard to ignore. When you stop chasing screens and start managing relationships, the results speak for themselves. Watch the breakdown: impel.pulse.ly/ycufvip3wi #FixedOps #ROI #ImpelAI

Speed used to be the ultimate dealership flex. Then everyone got fast. Now, "fast” is just noise in a buyer’s inbox. If your AI can’t discern whether a lead is a casual browser at 10 pm or a ready-to-buy shopper with a trade-in, you aren’t winning. You’re just annoying them at record speed. Impel Sales AI stops the copy-paste madness. It reads the intent, understands the source, and powered by Agentic Response, delivers replies that make sense for that buyer, in that moment. A fast reply is good. A relevant one is revenue. See how Sales AI changes the conversation: impel.pulse.ly/daxbagjuow #AutomotiveRetail #SalesAI #Impel

Renault Retail Group UK just hired Nicole. She’s fast, tireless, and powered by Impel AI. This isn’t a pilot. It’s a nationwide transformation. Renault Retail Group UK is deploying Nicole, their Automotive AI assistant, across its entire UK network to handle thousands of monthly lead inquiries with total consistency. By automating 24/7 conversations about vehicle stock, finance, trade-ins, and availability, Renault Retail Group UK ensures every customer receives an instant responses, accurate information, consistent follow-up, and automated scheduling via email and text. This is a strategic commitment to operational excellence. By letting Impel AI handle the heavy lifting of lead qualification and follow-up, Renault Retail Group UK is freeing its sales teams to focus on what matters most: high-intent buyers and the final handshake. Renault Retail Group UK just set a new standard for the automotive buying experience. Read the Full Story: motortrader.pulse.ly/lrrr6lfbrq #RenaultRetailGroup #Impel #AutomotiveAI

More leads. Fewer headaches. No extra desks. Most dealers think scaling a BDC requires a bigger floor plan and a mountain of coffee. Daniel Kim proved you just need a smarter engine. 🏎️ After a head-to-head bake-off, Barnes Crossing Auto Group didn't just pick a vendor; they found a partner in Impel. The results? A 99% contact rate and a 50% jump in lead volume per rep—all while saving $200 in marketing spend per vehicle. Impel AI handles the heavy lifting 24/7, so Daniel’s team can focus on what they do best: closing deals. High-octane efficiency is no longer out of reach. See the blueprint for yourself: impel.pulse.ly/i7ejth1esm #AutomotiveAI #DealershipOperations #Impel

Your best closers shouldn't be answering "Is this in stock?" over and over again. When every lead gets the same "Thanks for your interest!" blast and test drive invitation, your high-intent buyers vanish and your sales team gets bogged down in the digital noise. Impel Sales AI acts as the contextual engine your CRM has been missing. It autonomously resolves routine inquiries, delivers intent-aware answers, and schedules appointments, so your team can focus on the deals that actually drive revenue. The proof? Elk Grove Buick GMC used Sales AI to transform their workflow, resulting in a 19% increase in live phone calls and an 18% lift in showroom appointments. It’s time to move beyond the fast blast and give your team the gift of relevance. See how we’re redefining the first touch: impel.pulse.ly/1jpbm1yexo #ImpelAI #DealershipLife #DigitalRetailing

Your team is juggling enough already. When data is scattered, the customer experience is, too. Impel AI unifies fragmented touchpoints into a single AI Operating System. Total connectivity. Zero friction. Let your team focus on the deal while Impel handles the details. Simplify Your Growth: impel.pulse.ly/gpjrijxhah

NYC was the epicenter of the automotive revolution last week. Our product and engineering teams converged from across the globe for a high-intensity sprint, working around the clock to build the next generation of automotive AI. The energy was electric, the progress was massive, and the results will be transformative. The future isn’t just looking bright. It’s looking like Impel. #DriveTheFuture #AutomotiveAI #Impel

New car gross is dipping, inventory is stacking, and the traditional dealer model is feeling the squeeze. For Andrew Spitzer, the play isn't to wait it out—it’s to redefine the business. In a recent episode of the Car Dealership Guy podcast, Spitzer breaks down why the showroom is just the starting point for customer experience. The real game is won in the service drive through retention and the Spitzer VIP program. But scaling high-touch loyalty is an operational mountain. That’s where Impel comes in. By automating the convenience proposition—24/7 inquiries, outreach, and scheduling—dealers can finally scale a world-class service experience. Value plus convenience? That’s magic. Watch the interview:impel.pulse.ly/aac8senojy

Speed is a commodity. Relevance is the new currency. 💰 For years, the industry obsessed over speed to lead. But being the first to respond with a generic script isn't winning—it’s just automating a bad first impression. Your team is too busy to chase ghosts. They need high-intent buyers who are ready for a handshake. That’s where Agentic Response changes the game. By reading lead source, sub-source, and intent, Impel AI delivers tailored, contextually accurate replies before your team ever lifts a finger. Just ask Bob Rohrman Kia. Within 30 days of launching Sales AI, they saw a 43% increase in showroom appointments. No extra headcount—just better conversations. Stop racing against time. Start winning the race to relevance. See how Sales AI can make you fast AND relevant: impel.pulse.ly/y5mikgbtyi #SalesAI #AutoRetail #AgenticResponse

Elite employers aren't just paying for talent. They’re buying back their team’s time. Impel Chief Commercial Officer John Clavadetscher explains why many of the Top 100 Dealerships to Work For are powered by AI, which helps them protect their culture and liberate their people from soul-crushing work. Give it a read. ⬇️ impel.pulse.ly/rssl4rsjwm

Stop drowning your best people in the tedious tasks that stall momentum. On a recent Car Dealership Guy podcast, Andrew Spitzer (COO of Spitzer Autoworld) discusses how they’re using AI to build a high-performance perimeter around their team. The goal wasn’t to replace their talent. It was to give their staff the ultimate superpower to go forward, faster. By offloading the grunt work to an intelligent AI Operating System, Spitzer Autoworld has transformed a fragmented process into a streamlined engine focused on high-intent interactions. When you focus your people on higher-order activities, you don't just grow—you scale. Check out the full episode: impel.pulse.ly/kkw4kdsspv #AutoRetail #ImpelAI #Efficiency

Scaling isn't about covering more ground; it’s about owning it. This Forbes perspective proves that depth—not just breadth—is the winning play. Here is how to adapt the philosophy Serenity Gibbons writes about in her Forbes article for automotive retail: ◾Master the Core: The most profitable dealers win by obsessing over core sales and service, not by chasing shiny object distractions. Perfect the essentials that drive your bottom line ◾Modernize the Workflow: Choose infrastructure that clears the deck. Eliminating manual busywork allows your team to stop managing systems and start closing deals ◾Empower Your Ambassadors: Simplify the mission on the showroom floor and service bay. When you reduce friction, you give your team the bandwidth to provide the elite service that builds loyalty Read the full perspective on why depth wins at Forbes: forbes.pulse.ly/3jtahvi8xs

NADA 2026 was the best-attended show in its history, and while the AI-everything buzz was everywhere, the real story was the shift from traditional SaaS to Vertical AI. In his latest post, Michael Quigley reflects on why the SaaS-pocalypse isn't the end of the road. It’s just a change in where the value lives. Much like a change that happened in the travel industry years ago, AI is becoming the new front door for automotive retail. Read Michael’s full take here: impel.pulse.ly/fvhutuxhri

Meet the AI that works like your best salesperson — on every lead, every time. Sales AI engages through email and SMS, nurturing leads that convert. Chat AI captures and engages website sales and service conversations. With Automotive AI that answers complex questions, delivers concierge-style experiences at scale, and schedules appointments automatically, you’ll never miss a lead again — all without adding headcount. With 100% Co-Op eligibility for both products, there’s never been a better time to start. See what Impel AI can do for your dealership → impel.pulse.ly/ar2kliy5w5

Meet the AI that works like your best salesperson — with every website visitor, every time. Impel Chat AI captures and engages both sales and service customers with enterprise-grade intelligence that’s purpose-built for automotive. Whether it’s a Corvette in transit, EV range questions, or a service loaner request, Chat AI delivers the right answers and schedules the appointment automatically. Now iMR Turnkey-approved for GM dealers, Impel Chat AI helps modernize customer engagement and scale results — without adding a single person to your team. See what Impel Chat AI can do for your dealership → impel.pulse.ly/yyw4zyrv55

Marcus needed an F-150. First-time buyer with a budget and zero time for runaround. Impel AI booked him immediately, working around his 7-3 shift without back-and-forth. He had a target price and a down payment ready, so Impel AI also walked him through the credit app. When he asked about accessories, the AI quoted them, explained how they roll into financing, and passed the list to the team. All in the same conversation. Credit app done. Accessories handled. Appointment set. Other dealers would've said "let me call you back" three times by now. See how Sales AI moves deals forward in one conversation: impel.pulse.ly/r3qb14qujs #SalesAI #AutomotiveAI

NADA was fast, loud, and full of big promises, but one thing cut through the noise: AI has moved from buzzword to business driver. The conversation wasn’t about if AI will shape auto retail — it was about who’s actually operationalizing it. Impel isn’t just talking about the future. We’re deploying it, with the industry’s only enterprise-grade AI Operating System built to turn dealership complexity into measurable performance. Watch the highlights from the floor and see what real AI momentum looks like. youtu.pulse.ly/uhna8vrybc

Sales AI engages every lead via email or SMS, nurtures conversations, and books appointments automatically — following up for weeks so no opportunity slips through the cracks. Chat AI captures web and service leads in real time, connecting customers instantly across all of a dealer’s digital touchpoints with Conversation Connect, ensuring no inquiry goes unanswered. And now, it’s all 100% KIA Co-Op eligible. Turn missed opportunities into appointments → impel.pulse.ly/yrc30pd50x