Gus Fritschie

Loved this episode and Christie’s point that prediction markets should play in the same regulatory framework as legalized sports wagering. This includes functional and cyber requirements. I discuss this here. linkedin.com/posts/gus-frit…

Last week I posted on LinkedIn my analysis of the difference between security requirements in prediction markets and regulated gaming. linkedin.com/posts/gus-frit…

We are seeing AI being used in more applications and systems in the gaming space. While powerful, it is important to make sure security is designed and built-in to the system. This case study shows how GLI assisted in performing security testing for HOPE. If you have an application or system integrating AI and are concerned about security please reach out to see who we can help. gaminglabs.com/resources/excl…

A huge thank you to Jeannie Caruso for hosting Gaming Laboratories International, at the recent G&L Cybersecurity Forum. Connecting with industry friends made it a great event. The discussions surrounding AI and cybersecurity were incredibly insightful. Hearing Steve Bonilla highlight the GLI-GSF during his panel was a definite highlight. I always leave these events having learned something new and I am happy to have been a part of it.

@SteveRuddock Great points Steve, will be interesting to see how this plays out.

What we see happening in prediction markets is eerily similar to the sudden rise of online poker/casino in the early 2000s. 1) Legacy operators are screaming "you can't do that" but they have no immediate means to stop it. 2) A slew of young males are rushing into the space trying to get rich quick (some will, most won't). 3) It's all about growth, growth, growth (customer acquisition) and trying to be the preeminent brand. 4) Oversight isn't nonexistent like it was in the early online gambling era, but it's far from robust. 5) However this plays out, some early entrants are going to make oodles of money. 6) We are seeing the mad rush to get involved, just like when everyone and their brother got into the space following the Poker Boom and 100s of online poker sites were birthed virtually overnight. Bonus thought: Just like online poker before it, prediction markets need to figure out how to keep the shark to fish ecosystem in balance, or they will run into the same churn problems that has plagued online poker. In a competitive P2P setting, it's not all about trading volume and app downloads, new customers and net depositing customers matter.

NCLGS website has a fresh new look! We’re excited to debut an updated design that makes it easier than ever to access resources, stay informed, and follow our upcoming events. Visit the redesigned site, still at NCLGS.ORG

Some thoughts on the ICE gaming show in Barcelona a couple of weeks ago. If I had to describe the event in one word: Massive. The scale is incredible, significantly larger than G2E. I honestly don't think I made it through half the floor. I spent most of my time heads-down in meetings with current clients and fielding questions from prospective ones. It was great to connect with partners like Konami, High 5 Games, and AGS, just to name a few. But the value wasn't just client-facing. Getting face time with our EMEIA sales team and leadership was a huge highlight. We have some exciting new and enhanced services in the pipeline that I can't wait to roll out. Off the floor, I managed to squeeze in a few dinners with clients and even caught up with one of our new Barcelona-based team members. Now back home, the work continues; tackling the follow-ups and turning those conversations into action.

Looking forward to being in Barcelona next week for the ICE gaming show. If attending hope to see you there.

Who used the Maduro raid to earn $400K? The pool of suspects is alarming. wapo.st/3LOeJiv

Over the winter holiday break (with a great view in Bonaire) I finished reading Co-Intelligence by Ethan Mollick, and while it’s a business book and covers AI overall, key lessons can be applied to the future of Information Security. We often talk about AI in cybersecurity as either a threat vector or a magic automation button. But Mollick argues for something different, AI as a co-worker. Here are three concepts from the book that I believe directly map to cybersecurity: 1. The Jagged Frontier Mollick describes AI capabilities as "jagged"—it can pass the Bar Exam but fail at simple math. In InfoSec, this is our daily reality. AI might brilliantly deconstruct a complex malware sample (hard task) but completely hallucinate a CVE ID (easy task). Our job is no longer just "managing people"; it's mapping this frontier to know exactly where our AI partners fail so our human teams can step in. 2. Centaurs vs. Cyborgs This was a key moment. Centaurs divide the work: "AI, you parse these 10,000 logs; I will analyze the strategy." Cyborgs integrate the work: A penetration tester sparring with an LLM in real-time to refine an exploit script, moving back and forth instantly. To stay competitive, our red teams and auditors need to learn to be both. 3. The 10-Second Rule If a task takes less than 10 seconds (e.g., writing a governance policy intro or explaining a flag in a CLI tool), invite AI to do it immediately. It’s not about laziness; it’s about clearing mental bandwidth for the high-level critical thinking that actually keeps our clients safe. The firms that figure out how to be true co-intelligences—rather than just users of tools will be the winners and more productive.

Customers don’t buy coffee, they buy consistency. Recently read The Starbucks Experience by Joseph Michelli. After enjoying Howard Schultz’s Pour Your Heart Into It, I wanted to dive deeper into the mechanics of what actually makes their experience stick. While it might not reinvent the wheel, the fundamentals really stood out, especially regarding customer experience and overcoming resistance: - Customers don’t buy coffee, they buy consistency. - Small gestures build emotional loyalty. - Empower employees and they’ll elevate the brand naturally. I see a direct parallel to what we do at GLI. Consistency is everything, from how we onboard a new client to how we present the results of a security assessment. In cybersecurity, just like in retail, "getting to yes" and prioritizing the client relationship is vital. And giving our team the autonomy to solve problems benefits both the customer and the company. None of these concepts are complicated, but they are rarely applied with discipline. That’s the real takeaway: Customer experience isn’t a strategy session. It’s a habit. Built every day. One interaction at a time.

@vegasvaluations Merry Christmas from Bonaire with a mango mimosa. Enjoy seeing your Vegas adventures.

Merry Christmas from Ash and I to everyone in this silly little Vegas Degenerates 'X' Community. Thanks for making us laugh and giving us our Vegas fixes throughout the year. We're wishing you all the very best.

While in Bonaire also “summited” the highest peak, not that high but was a fun hike with my oldest daughter.

Spending the holidays in Bonaire, got here last Saturday and leave on 27th. It is a great place with so many snorkel spots right off the shore. I am sure we will be back, easy to get to with United non-stop from EWR.

Made 1K again this year on @united, although with the higher PQP requirement it took until December vs September last year. My first trip of January is to Barcelona for ICE and the race is back on.

Completed my last business trip of the year last week, and it might have been one of my favorites. I spent two days with my senior team discussing our challenges, opportunities, and strategic focus areas for 2026. We took a hard look at our 2025 metrics and KPIs to identify exactly where we can improve to drive more value for our customers next year. It was also a great opportunity to connect in person with the team in Moncton. Taking a short break now before turning my full attention to 2026.

Spent Thanksgiving in Phoenix visiting my parents. Was great weather and got some good hiking in.

On a recent trip visiting clients I made a stop that surprised me on my way to South Carolina. Buc-ee’s! What I expected to be just another convenience store became a lesson in customer-first execution. Cleanest restrooms I’ve ever seen at a travel stop. A retail space so well stocked and welcoming it almost felt like a destination rather than a pit-stop. Here are three take-aways that apply beyond fuel and snacks: 1. Nail the basics, then build the experience. When your fundamental promise is delivered flawlessly (in this case: clean facilities, fast service, plentiful fuel), you earn credibility. Then you can layer delights (unique snacks, branded merchandise, clever signage). 2. Shift from transactional to experiential. Buc-ee’s didn’t treat the stop as a quick in-and-out—they created a space people choose to stop at. In business, especially in cyber/IT/security services, we can move from “fixer of problems” to “partner in journey” by designing services and interactions that feel distinct, memorable, confidence-building. 3. Build your brand every time you serve a customer. From the beaver mascot to the witty billboard, Buc-ee’s reinforces who they are and that gives customers a sense of trust and fun. In regulated, high-trust industries like lotteries and gaming I work with, every client touch-point is brand reinforcement. It’s worth asking; are our checklists, our dashboards, our client communications making us memorable or just functional? So the next time you’re on a stretch of highway, you might stop at Buc-ee’s. But when you’re back in the office, ask: what are our equivalents of spotless restrooms, emblazoned beaver-mascots or “destination” feeling? How are we making the normal experience exceptional?

Had a fun weekend in NYC, did some nice lunches/dinners, saw a show, and art exhibit.

@antoniogm I had almost same view from my hotel room this morning

Nothing better than the office on a Sunday: peace, solitude, focus, capitalism momentarily dormant.