Giles Williams

@theemmabritton @theJeremyVine @UKALK1 *wishing you

@theemmabritton @theJeremyVine @UKALK1 Thank you for raising awareness of ALK. Your story is exactly mine! I received the news on 19th August 25 and am on Alectinib. Wishing to the best possible outcome x

Thanks to @theJeremyVine for having me on his show today to talk about my cancer & the targeted therapy drug that I'm taking. Will take every opportunity I can to raise awareness for @UKALK1! 💙 Scroll to 1:05 on BBC Sounds to hear the interview ⬇️💙 bbc.co.uk/sounds/play/m0…

Beer52 cancelling fiasco! Beer52 please contact me!

@StevenHallDOP Brilliant News - you’re having an exciting year that’s for sure - many congratulations!

On Friday I signed up for my first feature as a DOP. There's a long way to go but hopefully coming to a big screen in 2025. In the last few years I've had my name on many slates (& here's a selection) but this will be the first as a DOP.

@virginmedia Sorry correction ^AC @virginmedia I have ‘spoken’ to so many in your organisation you must forgive me

@virginmedia Thank you (Ash) ^AR @virginmedia I eagerly await your email reply. In order to manage my expectations, when might this be?

It is the last day before our 4 day weekend and we are on to @virginmedia yet again trying to ensure my mother in laws landline continues to work beyond 15th April 2023 deadline. Utterly beyond belief @LutzSchueler as CEO of Virgin Media can you help? We’ve been at it for 4 weeks

@virginmedia At 11.52 I receive a message via Twitter from @virginmedia ‘saying I shall answer your email now’. I actually receive the most unsatisfactory answer at 13.52. My expectations continue not to be managed. We seem to be kept at arms length or is it a war of attrition?

@gilesscott62 Hi Giles, I am working today and will reply to your email now, thank you. ^AC

@virginmedia I am ‘Popping back/Reaching out’ to find out who is working @virginmedia social media this bank holiday and can help with our ongoing problem? Is it Ash, Alexandra, Adriani or John?

@gilesscott62 Evening Giles, I can see my colleague has been helping you. I have reached out to her and she'll be in touch tomorrow. ^John

@virginmedia Ash @virginmedia sorry about x3 emails. Have you got what you require?

@gilesscott62 I'm so sorry that these chat's have not resolved things so far. Would you be able to pop me an email instead to twitter@virginmedia.co.uk with your twitter handle and account information and the subject line 'FCO Ash' so I can look into things via email with you? ^AC

Sat with 2nd Engineer in 10 days from @virginmedia still ‘Default’ on account I am incandescent with rage. Promises, promises - result going round and round in circles 😡

@virginmedia Correction ^AG

@gilesscott62 I'm sorry to hear that Giles. I cannot see that a direct web chat with our team was offered on these days. To clarify, this chat would be arranged at a time of your choice with us we would then send you a link to a private chat with one of our team where we can investigate. ^AC

@virginmedia Yes and naively thought we were sorted and similarly when I had a web chat with ^RH

@gilesscott62 Thank you for sharing these Giles, and I am sorry I have not been able to see this on our side. Were you able to connect with our agent via this chat? ^AC

@virginmedia I realise the limitations of Twitter but on the last two occasions on 24/3 & 25/3 you have sent me a link via Twitter and we have entered into a web chat almost immediately. If I have to go public and go via CEO @LutzSchueler so be it

@gilesscott62 We would love to help resolve this issue for you Giles but we cannot access customer accounts via social media. We can do so via a web chat, is there a time tomorrow that would work for you? ^AC

@virginmedia I need resolution should I contact your CEO @LutzSchueler

@gilesscott62 Would you be free for a web chat with me tomorrow between 1pm and 5pm so I can look into this? If so what time would would work for you? ^AC

@virginmedia I am not free tomorrow I would like this resolved tonight. Mine and my mother in law’s health is suffering

@virginmedia I do not know what ‘Default on account’ means

@virginmedia You are the third or fourth VM employee to ask me the customer that question. No the phone has not been changed over. I feel this is Groundhog Day.

@virginmedia 87 year old mother in law with accessibility issues and hard of hearing is totally bewildered and upset thinking she is in some way responsible

@virginmedia We received an email from you on 8/3/23 asking for our co operation in changing over from PSTN to VoIP. Since that time x2 engineer visits and innumerable web chats and voice calls. Despite assurances everything is ok still a default on account.