Hi John. Thanks for reaching out, I'm sorry to hear you're having issues with your top up, please can you remove the videos from your post above as it contains sensitive information. Please send over a private message with your mobile number and I can look into the matter from there - Emily
@SkyUK I have a friend who your taking payments off for broadband who is vulnerable and aint had internet for nearly 4 months and not one of ur helpful people on the phone are able to help and all it needs is the outside box sorting