Goby

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Goby

Goby

@gobyhq

Modern Oral Care, Delivered | #gobygram

New York, NY Katılım Şubat 2016
42 Takip Edilen848 Takipçiler
Goby
Goby@gobyhq·
@ILKM Hi, thanks for touching base and our sincere apologies for the shipping delays once again. I completely understand your frustration.  Regrettably, the ongoing supply chain delays affecting the arrival of our brush heads inventory persist, now expected between  04/25 - 05/10. P...
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Morgan Worth
Morgan Worth@ILKM·
@gobyhq Hi 👋🏻 Is there an update on the shipment of brush heads?
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Goby
Goby@gobyhq·
@bzeitler Hi there! Thanks for reaching out and we're so sorry for the shipping delay! I'm having some trouble locating your account with your name "Benjamin Zeitler", so sorry about that! Can you share the order number or alternative email you made the purchase with?
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Goby
Goby@gobyhq·
@ILKM Hi there, thanks for touching base and our sincere apologies for the shipping delays once again. I completely understand your frustration. Unfortunately the same widespread supply chain delay in receiving our inventory has continued until between 04/05 - 04/15, and I can thank...
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Goby
Goby@gobyhq·
@ILKM Hi there, we sincerely apologize for the shipping delay. We are already working on this issue and our team is already doing its best to resolve this problem. We can cancel your pending order for you so you'll get refunded and it won't ship. Could you please kindly confirm that...
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Goby
Goby@gobyhq·
@ILKM Hi there, thanks for reaching out and we're so sorry for the extended delay! Unfortunately we have experienced an unexpected transit delay in receiving our inventory and that is why your order has not shipped. It's set to ship between 03/25 - 04/05, and I can thankfully assure...
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Goby
Goby@gobyhq·
@ILKM Hi there, thanks for reaching out and we're so sorry for the shipping delay! We'll resolve this right away. I'm having some trouble locating your account with your name "Morgan Worth", so sorry about that! Can you share the order number or alternative email you made the purcha...
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Goby
Goby@gobyhq·
@caponoam Thanks for reaching out and we're so sorry for the delay! Can you kindly share the email associated with your Goby account so we can take a further look? Our apologies once again and we will resolve this as soon as possible.
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Noam Wolf
Noam Wolf@caponoam·
@gobyhq new-brush order billed in June, still hasn't shipped. What's going on Goby?
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Goby
Goby@gobyhq·
@RDBdonttweet Thanks for the quick follow up, and that sounds good! We will get in touch via email, Shawn. Have a great day!
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Shawn Francisco
Shawn Francisco@RDBdonttweet·
@gobyhq what is up with your customer service. Nobody answers the phone, same excuses on emails. Ordered toothbrush heads almost 2 months ago and I’ve got nothing.
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Goby
Goby@gobyhq·
@RDBdonttweet Hi there! Thanks for reaching out and we're so sorry for the shipping delay! Can you kindly DM us the email associated with your Goby account so we can take a closer look? Our sincere apologies once again for the inconvenience!
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Goby
Goby@gobyhq·
@SamanthaDurante Thanks for reaching out and we're so sorry for the shipping delay! We'll take a further look at this right away. Can you kindly DM us the email associated with your Goby account? Our apologies once again!
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Goby
Goby@gobyhq·
@madhavdarji Thanks for reaching out and we're so sorry for the shipping delay! We'll resolve this right away. Can you kindly DM us the email associated with your Goby account? Our apologies once again!
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Goby
Goby@gobyhq·
@madhavdarji Hi there! Thanks for reaching out and we're so sorry for the shipping delay! Can you kindly DM us the email associated with your Goby account so we can take a closer look? Our sincere apologies once again!
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Goby
Goby@gobyhq·
@csw615 @OralB Hi there, Thanks for reaching out and we're so sorry for the shipping delay! We went ahead and sent you a follow up email regarding your order! Our sincere apologies once again. Please don't hesitate with any further questions, we're always here to help.
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Claire Werner
Claire Werner@csw615·
@gobyhq I ordered brush heads on 6/06 and the order is still “in progress” (R9090956455). Does it always take this long to receive replacement heads? I’m about ready to go back to an @OralB brush
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Goby
Goby@gobyhq·
@Aubsrowan Hi there! Thanks for reaching out and our sincere apologies for the shipping delay! Can you kindly DM us the email associated with your Goby account so we can take a further look? Our sincere apologies once again! We'll help resolve this right away.
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Aubrey Rowan
Aubrey Rowan@Aubsrowan·
@gobyhq I have also been waiting almost a month for my brush heads. Are there ANY available brush heads that can be shipped? Getting very frustrated that I haven’t been able to use my Goby brush in a month, thank you!
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Goby
Goby@gobyhq·
@deantaplin Hi there! Thanks for reaching out and we're so sorry for the delay once again! Can you kindly DM us the email associated with your Goby account so we can take a further look? We'll be here to help resolve this as soon as possible and our apologies once again.
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Goby
Goby@gobyhq·
@neotia777 Hi there! Thanks for reaching out and our sincere apologies for the inconvenience! We will resolve this right away. Can you kindly DM us the email associated with your Goby account and email communications so we can take a closer look? Our apologies once again and we're loo...
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Neotia777
Neotia777@neotia777·
@gobyhq I have repeatedly sent emails, left a messages, no answers. Instead of resolving the issue, my subscription was updated to a later date to show it wasn’t late and still no brush heads. Do you really have product or what is the truth about what is going on?
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Goby
Goby@gobyhq·
@WhatsTheNunes Hi there, thanks for reaching out and we're so sorry for the delay in receiving your brush head! Can you kindly share the email associated with your Goby account so we can take a closer look? We'll resolve this right away, and our apologies once again!
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Goby
Goby@gobyhq·
@ho0pes Hi there! Thanks for asking! Right now our Monochrome brush kits are the only ones available. Our Classic and Moonstone brush style's will be available on our website between 1/30 - 2/10. Please don't hesitate with any further questions, we're always here to help!
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Goby
Goby@gobyhq·
@BDRof8 Hi there! Thanks for reaching out and we're sorry for the delay! Can you kindly share the email associated with your Goby account, so we can take a closer look? We'll be here to help resolve this as soon as possible.
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Ray Lees
Ray Lees@BDRof8·
@gobyhq - My order was created 11/4 and it still shows in progress. Please help.
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Goby
Goby@gobyhq·
@DBlacberyy2 Hi there! Thanks for reaching out and we'll resolve this right away. Can you kindly DM us the email associated with the order? In your message can you also include the issue pertaining to your order? We'll be here to resolve this as soon as possible.
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