GO Transit

Hi there, we’re really sorry you’re dealing with that. We’ve shared the issue of the heat and lack of A/C on your train with the appropriate team so it can be looked into as quickly as possible. We understand how uncomfortable this can be when the train is crowded. Thank you for flagging it. We appreciate you letting us know. ^CK

@gotransit Am on the train going from Toronto to Mississauga right now, and it’s a sauna in here. Passengers are sweating😥😰 Sweltering and stuffy inside, on a perfectly great day outside🤩 Do something, please!

Hi there, Thank you for reaching out. We’re sorry about the inconvenience. We’ve shared your feedback with the appropriate team regarding doors closing before the scheduled departure time so they can review it. Thank you for flagging this and let us know if we can further assist. ^CK

@GOtransit please keep the doors open until your departure time instead of 2 mins. I was at 15:03 for 15:04 train but doors closed

Hello Alina, Thank you for reaching out. At this time, there’s no confirmed information about additional trains being scheduled from Downsview Park to Union Station on May 27 and 28. For real‑time updates or if any extra service is added, we recommend signing up for On the GO Alerts at gotransit.com/en/service-upd…. Let us know if we can further assist. ^CK

@GOtransit will there be additional trains from downsview park to union station after the bruno mars concert on may 27 and 28?

Hello Gerry, Thank you for reaching out. We’re really sorry for the discomfort, especially during such a busy and warm trip. We’ve shared the issue with the A/C on car 2055 with the appropriate team so it can be looked into as quickly as possible. We understand how uncomfortable this can be when the train is full. Thank you for flagging this and let us know if we can further assist. ^CK

@GOtransit why isn’t the AC on the trains yet? It’s full eastbound lakeshore 17:50 - car 2055 is a sauna

@chrisjamesdrew Hi Chris, thanks so much for sharing this feedback. We're thrilled to hear about your positive experience with the driver on bus 2507. We'll be sure to pass along your kind words. Let us know if you need help with anything else. ^OJ

@GOtransit great driver on bus 2507. Wished everyone a good day and did a great job operating the wheelchair ramp. 0619 Peterborough departure on the 88. Please pass along kudos.

Hello Tino, thanks for sharing this suggestion, we can see how a small timing shift could really help with connections. We’ve shared your feedback with the appropriate team for consideration. For future reference, if you’d like to reach the department directly, you can also submit your suggestion through our Customer Comment Form at gotransit.com/en/connect-wit…. We appreciate you taking the time to let us know. ^CK

Hey @GOtransit, please consider shifting evening Richmond Hill train departures by 3-5 mins later (e.g. 5:18/5:48 instead of 5:15/5:45). This gives arriving Lakeshore West riders a chance to connect instead of waiting 30 mins! Thanks.

Hi there, we’re really sorry for the discomfort. We’ve shared the issue with the A/C on car 2715 Lakeshore West westbound from Union with the appropriate team so it can be looked into as quickly as possible. We appreciate you flagging this and let us know if there is anything we can assist with. ^CK

@GOtransit no air conditioning in a packed rush hour train in this heat is unacceptable. 6:17 lakeshore west, westbound from union. Car 2715.

@anRNhasnoname Hi there, thanks for reaching out. We’re really sorry for the heat you’re experiencing. The A/C should already be running, but we’ve shared this with the maintenance team right away so they can look into it. Appreciate you flagging it and let us know if we can further help. ^CK

Hey @GOtransit I'm riding in a 40° express train, first stop is the gates of Mordor. When does the A/C kick in??

Hi there, we sincerely apologize for the inconvenience. We encountered an equipment issue on the Lakeshore line at the east of Pickering GO earlier, and personnel are currently working on it. For more updates, please visit our website at bit.ly/4kNZjqZ. Thank you for your patience, and let us know if you need help with anything else. ^OJ

@GOtransit any update about the 30+ minute delay thus far on the LSE line? The station announcements haven't updated us in about 10 minutes which isn't a good sign.

@angred66849 Hi there, thank you for reaching out. We are sorry hear about the extreme heating during your trip with us. We have escalated your feedback to the appropriate team for immediate review. Let us know if you need help with anything else. ^OJ

@GOtransit please turn the heat off on your 746 LE train currently at Ajax! It is blasting and your passengers are struggling. With 18 C outside we do not need heat on board!!!

Hi Brain, thank you for reaching out. In order to apply for the youth discount for your son, he needS to purchase a PRESTO card from either a GO station, online or visit a Shoppers Drug Mart. Then, show a Canadian school-issued ID or government-issued photo ID to set up the Youth fare on your PRESTO card at Union Station or a customer service outlet, or at a Shoppers Drug Mart location. For more information please visit our website at bit.ly/4egGcSj. Let us know if you need help with anything else. ^OJ

@GOtransit how can my son who is 13 get youth fare on his presto. If he needs Show a Canadian school-issued ID or government-issued photo ID, he has neither other then OHIP

@Hamza_Qayum Hi Hamza, thank you for reaching out to GO Transit. The customers travelling to Confederation GO on the Union Station 15:59 - Confederation GO 17:26 train have been accommodated by a GO shuttle bus because of a ongoing police investigation. Thank you for using GO Transit. ^JL

@GOtransit They put us on a bus to Confederation

@GOtransit I'm currently I'm Lakeshore west headed to Confederation. The service ambassador has just announced after passing Burlington Station that this train will end at West Harbour... how am I suppose to travel from West Harbour to Confederation

@liya2816 Hi Liya, thank you for reaching out to GO Transit. The delay on the Stouffville line was caused by an earlier operational issue. Please check our Service Updates for the latest information. Thank you for using GO Transit. ^JL gotransit.com/en/service-upd…

@GOtransit why is the stouville train holding with no announcement? We have been waiting for 10 mins now inside the train what is going on?

Barrie line: On May 16 to 18 , there will be no GO Transit service between Downsview Park GO and Union Station due to planned construction. For service to and from Union Station, take TTC Line 1. gotransit.com/en/the-future-…

Hi Hermant, thank you for reaching out. Scheduled trains that are delayed by 15 minutes or more may qualify for a refund or reimbursement within a 30‑day period thereafter. Please complete the Service Guarantee form on our website so we can review your case. Thank you for using GO Transit. ^JL gotransit.com/en/service-gua…

@GOtransit will you compensate riders for the delays being caused? We’ve been sitting at Guildwood Station for the last 20 minutes with no clear update. Can the operator at least communicate the reason for the delay and expected wait time?

Hi Krissy, thank you for reaching out to us. Our schedules are released on a monthly basis, and the schedule for June will be published at the end of May. To stay informed about any updates or changes, please visit our Service updates page linked below. Thank you for using GO Transit. ^JL gotransit.com/en/service-upd…

@GOtransit When will the schedule changes be posted? I take route 12 every weekday. Are you adding extra buses? I don't want to be stranded after work because the bus is full of people going to a soccer game.

To help keep you moving smoothly during FIFA World Cup 2026™ events in Toronto we’re adjusting schedules on Lakeshore West, Lakeshore East, the Stouffville line and on GO bus route 12. gotransit.com/en/partners-an…

Hello Chris, thanks for flagging this, and we sincerely apologize for the inconvenience. We’ve shared the issue with the power outlet on coach 4053 with the appropriate team for review so it can be looked into. For future reference, you can always contact the right department by filling out our customer comment form at gotransit.com/en/connect-wit…. We appreciate you letting us know. ^CK

@GOtransit power outlet not working; 4053, lower level, middle most quad of seats

Hello, Thanks for reaching out, we understand your frustration and sincerely apologize for the inconvenience caused. The Service Guarantee program does require customers to tap within 15 minutes before the scheduled departure time to be eligible. Tapping earlier than that unfortunately falls outside the eligibility criteria, which is why your claim may have been declined. That said, we’d still be happy to have this reviewed more closely. Could you please send us a private message with: Your PRESTO card number, the date and time of the trip and any case or reference number you received. We can make sure this is shared with the appropriate team for reassessment. ^CK

@GOtransit my Go train service guarantee claim was denied because I tapped 23 minutes before the trip instead of within 15 minutes. This is ridiculous, the lakeshore west train only runs every 30 minutes not every 15. Is there anyway this can be processed?