GO Transit

@Phoenixs35 @TTChelps Hi Angel, thank you for reaching out to us. Unfortunately, you won’t be able to travel from Finch Subway Station to Union Station by GO bus, as we do not have any GO bus routes that serve Finch Subway Station. Thank you for using GO Transit. ^JL

@GOtransit is there a way to get to Union Station via #gobus from #Finch subway to #union without taking the @TTChelps

Hello Rick! Thank you for taking the time to share that feedback. Your feedback is important and we appreciate you pointing out how the notices could be interpreted. Clear and accurate communication is important to us, and your comments will be passed along to our team for review. If you would like to share a feedback, you always welcome to use our customer comment form here: bit.ly/4d4aXdg, where it will be directed to the appropriate team. Please let us know if you need help with anything else. ^MJ

@GOtransit Okay thank you for the response. The way the notices are written are very one-sided r and contextually they could be taken as only being applied one way, with no service the other way. Just some feedback for your comms team.

🚊📆 Lakeshore West Service Adjustments Mar. 21 – 22 ➡️ Trains between Niagara Falls and Aldershot. ➡️ GO buses between West Harbour/Aldershot to Union Station Bus Terminal. ➡️ Late-night adjustments on Mar. 20. gotransit.com/en/the-future-…

Hello Rick! Thank you for reaching out. The service adjustment applies both ways, there is no GO train service to or from Hamilton during this period. GO train service is replaced by GO buses. You can review the schedule for trips from Hamilton to Union Station at the link below for full details on the bus replacement service: bit.ly/4uHrWuZ. Please let us know if you have any questions. ^MJ

@GOtransit Is this both ways or from Hamilton only?

@anicolebell @GOtransitKT Hi there, we’re doing our best to get more service out to customers based on ridership and resources available. We promise to keep you posted as soon as we know. Your feedback will be passed on to the appropriate department. Let us know if you need help with anything else. ^OJ

Hi, thank you for reaching out. At this time, the Barrie Line is showing Good Service with no reported delays or cancellations for this evening’s schedule. This means the 6:54 PM northbound Barrie train is expected to run as scheduled. For the most accurate real‑time schedule changes, construction updates, and service notifications, all customized for your commute, please sign up for On-the-GO alerts at bit.ly/3WuPzqp. Let us know if you need help with anything else. ^OJ

@GOtransit will the Barrie northbound 6:54 PM train be running tonight or will you be cancelling it 10 minutes before its departure like you did two nights this week?

Hello Tristan, Thank you for reaching out. We apologize for any inconvenience this may have caused. Sometimes updates can take a bit of time to appear on the website. Rest assured, we will share this with the appropriate department for further investigation. For future reference, you can also submit feedback through our Customer Comment Form: gotransit.com/en/connect-wit… Please let us know if there’s anything else we can assist you with. ^CK

@GOtransit no web alerts or text alerts for today’s late bus for route 61 waiting at Richmond Hill Go. Original departure 11:29am

@Nick_Martinez5 Hello! Thank you for reaching out. As a one‑time service gesture, we have issued a refund for your Feb 10 trip. The refund should be available to you within 3–5 business days. Please let us know if you need help with anything else. ^MJ

@GOtransit Hi, I did respond to the email with additional information from the Environment Canada website for that day but never got a response back

@GOtransit I received a message saying you’ll open a new case file for clearer review and then you went back on it saying you wouldn’t. Please re-review the case, there was no special weather advisory February 10th

Hi Fiona, thank you for letting us know about this. We apologize for the inconvenience, and we understand how frustrating this can be. Yes, there will be a refund for the excess charges. To assist you further, could you please provide via private message for security, your PRESTO card number? Please also include your full name, email address, and phone number so we can follow up with you directly if needed. Once we have these details, we will forward the information to the appropriate team for review. Alternatively, you can fill out our Customer Comment Form here: bit.ly/3M3Lepl. Let us know if you need more help. ^VC

@GOtransit @Metrolinx will fares be adjusted for today’s lakeshore west delays? My commute took 4 hours (3 hours of train time) so it thinks I didn’t tap off.

Hi, thank you for reaching out to us. We’re glad to hear that our driver made your ride this evening a calming one with his joke, and we appreciate you for sharing this with us. GO Transit is committed to making every trip remarkable for our riders. Your appreciation will be communicated to the appropriate team. Alternatively, you can fill out our Customer Comment Form with the details of your appreciation here: bit.ly/4d4aXdg. Thank you for riding with GO Transit, we appreciate you. Let us know if you need more help. ^VC

Dear @GOtransit, the driver today on the 19:20 Lakeshore East is hilarious and totally making my day a lot brighter. ❤️ Please thank him for me!

Hi Hirbod, thank you for reaching out. We apologize for the inconvenience this may have caused. The delay is due to freight train traffic, but your train should begin moving soon. For the latest service updates, please visit our website: bit.ly/4kZVAqh. Let us know if you need any further assistance, we’re here to help. ^VC

@GOtransit why is my northbound Richmond hill train not moving?

Hi there, thank you for reaching out. Can you please provide us with the ticket number beginning with MZ, and the name and email address used in purchasing these tickets? Once we have this information, we will be happy to investigate and see what can be done. Also, please note that e‑tickets are non‑refundable once purchased. ^OJ

@GOtransit my daughters rode on GO this morning and accidentally gave the wrong email for their tickets. Is there anything I can do? They are out 30.00 approx and for a teen that’s a lot.

Join us in thanking the dedicated workers that help get millions across the region every year this Transit Operator and Worker Appreciation Day!

Hello Brian, Thanks for bringing this to our attention. We’re sorry for any inconvenience this may have caused. We’ll make sure the appropriate team reviews this. For future reference, please fill out our customer comment form at gotransit.com/en/connect-wit…. Let us know if we can further assist. ^CK

@GOtransit car 4235 had no water for hand washing just air comes out this was on the 12:20 arrival at Union on the Stouffville line

Hello Mike, Thanks for reaching out. We’re sorry to hear about the that. We’ve shared your feedback with the appropriate team, as they regularly review ridership and service needs. For future reference you can also submit this through our Customer Feedback Form so it can reach the right department gotransit.com/en/connect-wit…. Let us know if we can help with anything else. ^CK

@GOtransit any chance of getting 15 minute weekday service on Lakeshore West? It's literally standing room only on this train and getting more packed month after month.

Hello Chris, Thank you for reaching out. Thank you for letting us know and rest assured this is going to be shared with our department for review. For future reference, you can share issues directly with the right department by filling out a customer comment form at gotransit.com/en/connect-wit…. Let us know if we can further assist you. ^CK

@GOtransit several of the high-mast lights are out, including above the bus shelter, here. Also, would be great if they could be switched from yellow to those new white LED ones.

Hello! Once again, we apologize for the experience you had and understand how frustrating it was. We will make sure your feedback is passed along to the appropriate department. You are also welcome to share any additional details or feedback through our Customer Comment Form here: bit.ly/4d4aXdg. Please let us know if you need help with anything else. ^MJ

@GOtransit I was looking at the GO tracker and it said that the 6pm or 6:15 was on time, after 6:15 passed. There was no train. Real live updates need to be real live updates! There were several people shocked that the train was ending at Unionville. There was no back up plan? It's not ok

Metrolinx is proactively refunding GO train customers who travelled on Feb. 2 and 3 and select trips on Feb. 4. Thank you for your patience during last week’s unprecedented service disruption. Learn more rb.gy/jo2byo

Hello! Thank you for reaching out. We sincerely apologize for the inconvenience this caused and we understand how frustrating it was to have the 6:50 p.m. train end at Unionville. This trip was shortened because of an earlier police investigation, which affected the line and required us to modify service. If you need real‑time updates for your trips, please visit our Service Updates page here: bit.ly/4j0upJY. You can also sign up for On the GO Alerts here: bit.ly/3WuPzqp, for the most up‑to‑date information as soon as it becomes available. Thank you for your patience and understanding. Please let us know if you need help with anything else. ^MJ

@GOtransit Tonight, March 16h, there were several GO train delays and cancellations. There was a 6:50 train leaving from Union on the Stouffville line. This train ended at Unionville. Why??? It left several people stranded at Unionville, trying to figure out how to get home. Why??

Hello Ritesh! We are really sorry for the delayed response and for the frustration this situation has caused. The police investigation affecting your train is separate from the earlier incident west of Union Station. This new investigation west of Erindale GO began afterward and is what currently impacting Milton Line service. We understand how concerning it is not to hear updates on board, and we will make sure to share your feedback with the appropriate team for review. You can always check real‑time information on our Service Updates page, which is updated as soon as new details are available. Please let us know if you need help with anything else. ^MJ

@GOtransit Thanks for your delayed response, is this police investigation same as West of union? if not then why it was not announced in train we need to reach out thru X.😢

@GOtransit - can we get an update why Milton line is stuck after erindale ? Why there is no announcement in train ?

Hello! We apologize for the delayed response and for the inconvenience your wife is experiencing. There is currently a police investigation west of Erindale GO, which is causing Milton Line trains to hold in place. Delays are currently expected to be 45–60 minutes, with the possibility of further service changes or cancellations while the investigation continues. You can check real‑time information on our Service Updates page here: bit.ly/4j0upJY, and you can also track specific train at bit.ly/4qp20lW. Thank you for your patience and let us know if you need help with anything else. ^MJ

@GOtransit @V1ctor_S1lva27 Any idea what’s going on at Streetsville GO station? My wife has been stuck on her train for over 30 minutes just past Erindale tonight.

@GOtransit will you guys be running any special shuttle trains from Union to Exhibition GO for people trying to attend the TFC match this saturday since you decided to shut down transit on a gameday