Garrett Smith

youtu.be/rPvbNtPDIMo #Blender3d

@googlecloud So the refund you applied was sent to a card that is no longer active, despite several conversations about how to get the refund to me properly. One refund was applied to an active card. Our discussion was that it was a wire transfer

@Google @googlecloud @googledevs , just trying to get some help getting my refund for a billing support case. No one has given me good answers or true follow up, just pushing the date back each time i reach out (over 30 times) Any suggestions?

@googlecloud @ThomasOrTK At this point the refund is nice but the restitution for the headache of trying to get a refund for your billing error would be nice. 70049182 is my case number, getting nowhere with billing support team

@googlecloud @ThomasOrTK What is the magic number of follow ups and requests someone has to do to get resolution for billing support? Its beyond 30 at this point.

@googledevs How am i supposed to have faith and use your products when I have waited 90+ days for a $3118.19 refund due to a billing error on your end.?

@Google Is there anyone that can help with a cloud billing support case I have been waiting 93 days to resolve. I have been expecting a refund of $3118.19 @googlecloud billing support has not been accountable or helpful one bit

@ThomasOrTK Can you get me in touch with someone in the billing support department for billing case 70049182. I have gone 93 days waiting on a $3118.19 refund for an error in your billing system @googlecloud billing support is horrible and has no accountability.

@googlecloud Can you get in touch with Omaisa Anam and find out more about my case (70049182) so that I can get resolution for a $3118.19 refund i've been waiting 90 days for?

@googlecloud @ThomasOrTK can someone help me get some accountability for a $3118.19 refund that I have been waiting 93 days for ?

@googlecloud I am still getting the run around regarding a $3118.19 refund that has been due for more than 90 days at this point Omaisa Anam was to get me updats by July 10th and it's now gotten pushed back to the 16th. What's going on here?

@Google @googlecloud @ThomasOrTK @sundarpichai I am having customer service issues regarding a $3000 refund that has been outstanding for 90+ days and no one will give me the small claims court information needed to rectify this. Can someone please help? case 70049182

@googlecloud @thomas_kurian I've asked several times for the Illinois Registered Agent's information in the DM's no help, though that's par for the level of customer support I have received.

@gsmithw91 @thomas_kurian @gsmithw91 Hi Garrett, we would appreciate the opportunity to address this further. Please contact us via direct message at your earliest convenience so we can address your concerns immediately. Looking forward to your message. - JF

@googlecloud or @Thomas_Kurian Can someone help me understand how 'No action is required from you...' to me 90 days later still waiting for a refund?

@ilattorney Can anyone help walk me through small claims court for a $3000 , 90 day outstanding refund from Google @googlecloud and their billing support team have been of no help and I regret that I may have to go to small claims court over their error. Any help?

@googlecloud @ThomasOrTK @ILAttyGeneral @FTC Between the four parties here, can someone help get my $3000 erroneous charge from google fixed, its been 90 days since identified and there has been zero follow up or resolution after my 40+ attempts.

@googlecloud @ThomasOrTK feel like I am getting generic pass the buck answers in the DM's as well. I am sure public replies don't work feel for you but I need visibility with this issue.

@googlecloud @ThomasOrTK I have requested information several times now in the DM that you are not giving me. Can I have the contact information for the Illinois Registered Agent so that I may file with small claims court regarding the $3000 charge that is 90 days unresolved?

@gsmithw91 @ThomasOrTK @gsmithw91 Hi Garrett, we've received your message. To better assist you, let's continue this conversation via DM ,where we just sent you a reply. - JF

How many @GoogleCloud billing agents does it take to process an admitted refund? Apparently more than 14. I have written proof from GCP that my project was incorrectly billed $3,000 for a Gemini search grounding error, yet I'm stuck in an endless support loop. Help @ThomasOrTK .

@ThomasOrTK or @googlecloud Can you help me understand how an issue was identified, my account was still charge afterward and it has been more than 90 days without refund/restitution?

@googlecloud Can you get me the Illinois Registered Agent contact information? I need to send certified mail there and would appreciate the help . I have asked several times in the DM's but am not getting the answers I need. @ThomasOrTK Would you know by any chance?

@googlecloud I have asked several times for the information for the Illinois Registered Agent so that I can have certified mail from small claims court sent to you. Is that something you're able to assist with? I tried asking in the DM but that has been fruitless ( go figure!)