Halo Collar

@TomCaflisch @TomCaflisch We're disheartened to hear this and would love the opportunity to continue working through it with you. Please send us a DM so we can discuss further and help. You're welcome to reach out here or through our Facebook or Instagram pages.

@HaloCollar I’m not happy. I have owned 2 halo 4 collars for less than 2 years and one of them just randomly quit working and I got a critical error that it needs replacing. I called support and they told me out of warranty and nothing they can do for me and I’d have buy a new 1

@mbee74 or thoughts, feel free to let us know. 2/2

@mbee74 Hi @mbee74. Thanks for reaching out! Thank you for sharing your feedback. We constantly strive to enhance our customer service and products, and your suggestions are valued and appreciated. We'll pass this along to management for consideration. If you have any more insights 1/2

@HaloCollar any thoughts on a Halo harness for dogs ten pounds and under?

@Angie_C_73 @Angie_C_73 We're disheartened to hear of your frustration and would love to help! Please feel free to send us a private message , we'd appreciate the opportunity to work on this with you and provide clarity moving forward.

@HaloCollar collars are unreliable. Second instance of needing a replacement in 13 months. NO option for expedited shipping even when offering to pay a fee. My advice is to shop around.

@Aimee_Schoaf Hi @Aimee_Schoaf. Thanks for reaching out! We're sad to learn of this! Would you please provide us with the email address that is associated with your Halo account so that we can better assist you?

@HaloCollar - how does one actually get your customer support to reply? I’m now on my fourth email and second message with ridiculously expensive collars that failed within a year. Do you stand behind the products you sell?

@DanaKSpeaks Hi @DanaKSpeaks. Thanks for reaching out! We're happy to hear that you're getting replacement collars sent out and that you were credited for part of your membership. Thanks for being a part of the Halo pack!

@HaloCollar Update-- I'm being sent 2 new collars and being credited a month of my membership. I'm told the issue ours both have is "rare," which seems off since it's 2. Praying the new collars work out of the box. 🙏

Bought 2 new @HaloCollar 's a couple weeks ago and to be so expensive they have been a royal pain in the butt to set up. Also can't get support on the phone for a "Sim issue" bc virtual chat has their hours wrong. 🤦‍♀️ Not pleased with the purchase thus far.

@bmlong137 Oh! We're sorry about that. Could you please try messaging us on Facebook or Instagram?

Absolutely absurd that @HaloCollar charges $35 for the little non-standard magnetic charger thingy that is super easy to lose or misplace. My collar is now useless. And I can't justify paying prices like that when it can easily be lost again in a week.

@bmlong137 Hi @bmlong137, we hear you! Please send us a DM with the email associated with your Halo account. A team member will reach out right away!

@mac3dge Hi @mac3dge, Thank you for your suggestion! While we do not currently have this feature, we would recommend a Zone Beacon for any areas within your fence that you want to keep your pup away from. Please don't hesitate to reach out with any other questions!

@HaloCollar Really like your collar and want to buy 3. However, I need to be able to "fence" off a off-limits area within my "fenced off zone". Are you working on an update to address this?

@richardlav Hi @richardlav, we're sad to hear you've had a negative experience! We'd love to offer further support and work towards a solution. Please send us a DM on one of our social media platforms with your email address. We'll have a member of our team reach out as soon as possible!

@HaloCollar I have loved my halo collars for years. Until this morning. I have gone through many collars. Upgrade multiple times with each release. I got a new dog. Can’t use the old collar that’s 4 months old because I “upgraded” it. $150 in savings on a $600 collar and my only option is to throw it in the trash. I understand wanting to make more money, but they won’t even take it back to refurbish it. Just, trash can. A functional 4 month old collar. Rarely do you see me complaining about the environment. But talk about an environmental train wreck. I guess it’s time to look for a new collar brand for the dogs.

@bmlong137 Hi @bmlong137. Thanks so much for your feedback! We really appreciate it!

@HaloCollar has been excellent for the 2 years we've had it. The battery is still going all day. I was really surprised by that. I just don't understand why I can't create conditional fences. I don't want my dog harassing delivery people during certain timeframes.

@Jeff417595441 We’re really saddened to hear about your experience with the battery. That’s not the lasting performance we want for our customers. Please reach out to our Customer Care team—we’d love the chance to troubleshoot or explore replacement options to make this right.

@HaloCollar Your battery is junk! I will never buy your product again

Our Warmest Wishes For Peace, Love and Joy. Happy 2022 From Our Pack To Yours. 🐾🎉 instagram.com/p/CYLQpnJLO0c/…

@juddcooper @juddcooper We would love to help! We do have live support available 7 days a week within specified hours, so please reach out at your convenience. All of your support options can be found here: ow.ly/NTLp2000nGn

@HaloCollar 6 months, 2 of 4 have faulted. It’s supposed to trigger a replacement, it’s been weeks. So we scramble trying to protect our 4 Goldens in the woods of Connecticut. You mention customer support 24/7/365….. I got an AI response 🤷🏽‍♂️

@CarlMedley Hi @CarlMedley. I’m so sorry for the rough first impression—that’s definitely not what we want you to experience with your new Halo. Sometimes the collar will make sounds during shipping if it powers on in transit, but it doesn’t necessarily mean it’s defective. If you’d 1/2

@HaloCollar just received our Halo collar, the device is making noises and we've not even opened it yet!!! Not happy with potentially receiving a defective device!

@clifgriffin Hi @clifgriffin. Thanks so much for your feedback! We really appreciate it!

New strategy when the puppy wakes up at 5am: we put on his @HaloCollar and shoo him outside Working great

@bhdahl Thank you for your feedback. We will be sure to pass this along to the team for consideration.

@HaloCollar fences should be able to turned on and off separately. I want my dog to play with the neighbor dog on my property and theirs and have a map for just my property at night so my dog doesn’t wander off.

@DWHonan Thank you for your feedback. We will be sure to pass this along to our team. If you need help in the meantime, please visit the Dog Park at dogpark.halocollar.com so we can help one-on-one.

.@HaloCollar the new style of magnetic charging clip sucks. My outdoor dog's collar has been connected for hours, but apparently I didn't balance things *just right* and it's only gotten to 26% at bedtime. Please switch back to a USB plug for a consistently solid connection.

@MasterBratch questions. We're here to help! 2/2

@MasterBratch Hi @MasterBratch. Thanks for reaching out! We are so glad to hear that our engineering team was able to help you get your issues resolved, and that you're willing to continue with Halo! Don't hesitate to contact us via the Dog Park for troubleshooting or via DM with any 1/2

Update…. @HaloCollar this is now the third time my dog has been inside our home and received feedback! Now we have to take the collars off anytime inside the house and wonder if even working outside the house. Is this normal? Anyone have experience with a different gps collar?

@MasterBratch Hi @MasterBratch. We hear your concern and sincerely apologize for the frustration. Can you please send us a DM with the email address that is linked to your Halo account so that we may assist you further?

@HaloCollar Yes we did that and they want us to reset the device yet again and take a chance to see if it continues to randomly shock my dog. SMH