Harry & David Customer Care

@mattlucasva We’re very sorry for your experience, Matt. Please DM us your order number, so we can assist further and make this right.

@harrydavidhelp Contacted CS regarding a rotten box of pears received a few days ago. CS was zero help resolving.

@poofeyone We sincerely apologize for the trouble. Please send us a PM with your order number, and we’ll work to make things right as quickly as possible.

@harrydavidhelp So I buy an additional card for $4.95 and add a message, and it's going to get the THREE DAYS AFTER THE GIFT??? REFUND!

@working10211 We apologize that you've had to deal with this! Please PM us with your order number so we can get this resolved.

@foiblesarefun We're so sorry that happened. Please DM us with your order number, and we will get this fixed right away!

@HarryandDavid literally the worst service yet. Phantom fruit delivers in Jan for Christmas with nothing to show for it other than an Indian AI. You guys suck so bad! It’s not even worth fighting for the $200. Great biz.

@MartinMcFlyATL Thank you for allowing mus to assist, Martin! Please do not hesitate to reach out to us if you require assistance with any future orders you may have with us. Have a great day, and thank you for contacting harry and David.

@harrydavidhelp It's finally fixed .... 61 minutes

@harrydavidhelp I'm having a horrible time having an issue resolved. I haven't ordered anything from H&D in 3 years and that was royally screwed up and now I'm getting the run around in trying to talk to someone who can resolve an issue that speaks English. Help !!!

@mvand314 We're so sorry that happened. Please PM us with your order number and we will get this fixed right away!

@HarryandDavid this is a sad ratio of dark chocolate to non-dark chocolate foe a "Premium Popcorn" brand. I think it technically meets the 25% dog food rule...but I'm not a dog. I'm paying customer.

@PhilReitano Thank you for allowing me to call and assist you with your order. Please do not hesitate to reach out to us if you require assistance with any future orders you may have with us. Have a great day and thank you for contacting Harry & David

@harrydavidhelp Barbara Reitano 10244 Nancys Blvd. #41, Grosse Ile, MI 48138 734-559-6708 preitano@netzero.net

@HarryandDavid This fruit is not prime. I have received this gift and I am not happy with this. Although I didn't buy it, but received it as a gift. Good money was spent for it. Please resolve this issue. Mailing label is attached. Thank you

@mnolan001 That’s completely fine! Please send us a DM with your first and last name and zip code, and we’ll be happy to look into this for you.

@harrydavidhelp I dont have the order number, it was a gift.

@harrydavidhelp - I’ve tried to use your automated help number several time to report a quality issue on an order I just received, but your system is terrible and tells me an error has occurred trying to transfer to a human. Is this how you do business?

@tfs27 We're so sorry that happened. Please PM us with your order number and we will get this fixed right away!

@harrydavidhelp I have now called twice your "overseas" customer service. I was guaranteed delivery by Dec 24 Now it's Jan 2.... It's embarrassing to send Christmas gifts that come moldy.....

So I called and was assured a replacement order would be recieved by 12/24... Nothing delivered as of 12/29 ....poor customer service... Had to call again .... They said no record of replacement order...... Poor customer service 😡 @1800flowershelp @Wolfermans @HarryandDavid

@PhilReitano Phil, we were able to locate your order, however, we’re unable to send you a direct message. Please send us a DM so we can assist you in resolving this issue promptly

@HarryandDavid When are you sending a replacement order? Barbara Reitano 10244 Nancys Blvd #41 Grosse Ile, MI 48138

@tntDVM We're sorry you experienced this! Please PM us with your order number so we can further assist you.

@harrydavidhelp a friend of mine, sent me a gift from you guys and normally when she does that it’s very good but this time the pears were all dead ripe when it arrived at my door and one of them had even gone bad. Usually, I have to wait for them to ripen. Disappointing.. of course I’m not going to say anything to her.

@hooligan1458 We're really sorry that happened how about giving us a call to assists you better 1-877-322-1200 Harry and David

@Michael_Rubino We apologize that you've had to deal with this! Please PM us with your order number so we can get this resolved.

Do better, @harrydavidhelp

@BachandBourbon We're so sorry this happened. Please PM us with your order number and we will get this resolved right away!

@harrydavidhelp Am having a terrible experience with delivery of 2 orders and seeking your help. Spent time both on chat and on phone and not able to get delivery issue resolved. I spent $$$ with H&D and very upset. Please contact me asap.

@AMPRO4ALL We're sorry you experienced this! Please PM us with your order number, so we can further assist you.

@harrydavidhelp I have been "on hold" with "Paieesha" @ 800-345-5655, for over 30 minutes now. I'm still on hold. My phone says I've been on this call for a total of over 58 minutes. I'm pretty sure that "Paieesha" is hoping I will just hang up. I've been ordering from Harry & David for over 30 years, and this is what their Customer Service has become. The issue started when I placed an order for my recipients to received the Pears & Hard Cider. When you place the order, it DOES NOT ASK you for required birthdates of the recipients, to send the Cider. My order said "Confirmed", so I assumed everything was on its way--plus one recipient let me know they had received their order already. Then I received an email from H&D (Kelvin), saying my order had been canceled. Apparently, one of the recipients is supposed to receive their gift by Dec. 24th, but the third recipient on the order, has had their order canceled. Yeah, tell "Paieesha" that my call time is now at 1 Hour, 3 minutes.

@BostonCarvrJedi We sincerely apologize again for the unsatisfactory quality of your gift. Let us resolve this issue for you. Thank you for providing us with the necessary information. For further verification, could you please PM us and provide me with the date the package was delivered?

@harrydavidhelp Sent thank you - hopefully you have enough information, this was a gift.

@harrydavidhelp o received a box as a gift and the pears look like they were either bad or frozen they are all super soft and bruised. Need some guidance I do not want to go back to the people who sent me the gift. I would like replacement and can send pictures if needed