Mara Mascaro

ESATTAMENTE³

@Pixnlove @expedition33 I bought the French version last September, I've been waiting ever since to receive it. Paid for the shipping to Italy. Today you automatically changed it to a Preorder of the Italian version? I didn't ask for it! Please send me the original one that I requested and paid for.

Chères toutes, chers tous, Un immense merci pour les nombreux retours que vous nous avez envoyé au sujet du collector Alicia @expedition33 — vos messages nous touchent énormément 💜 Les envois se poursuivent progressivement et nous avons hâte de partager à vos côtés toute la passion, l'énergie et la sincérité qui ont été mis dans ce si beau projet. Encore un peu de patience pour celles et ceux qui ne l’ont pas reçu : nos équipes logistique sont au pied de guerre ! 🙏

@FASTWEBHelp Buongiorno, in sede di definizione AGCOM mi è stato indicato di contattare il reparto commerciale per un ripristino di profilo precedente a cambio contratto. Chiedo riferimenti non di primo livello.

@FASTWEBHelp Avete comunicato telefonicamente che la nuova data di ripristino è il 20/2. NOVE GIORNI senza servizio. Linea assente, hotspot inutilizzabile per attività lavorativa. Chiedo immediato intervento tecnico urgente e ripristino prioritario. Non è accettabile.

@FASTWEBHelp Avete fatto l'esatto copia incolla di ciò che mi avete risposto ieri mattina. Sono passate 24 ore.

@haydee81 Ciao , ti abbiamo risposto in DM. Saluti

@FASTWEBHelp gradirei aggiornamenti o risposte ai molteplici DM inviati. La connessione risulta assente e sono impossibilitata a lavorare da mercoledì sera.

@FASTWEBHelp connessione internet completamente assente da ieri sera.

@FASTWEBHelp Linea Fastweb con degrado evidente: velocità basse, upload quasi nullo, instabilità continua. Lavoro da remoto così è impossibile.

@FASTWEBHelp Vi ho scritto

@haydee81 Ciao @haydee81, ti invitiamo a cliccare su segui e indicarci la tua richiesta in DM indicandoci il tuo codice cliente. Grazie

@FASTWEBHelp linea FTTC con portante 138 Mbps ma velocità bloccata a ~94 dopo cambio offerta. Ticket aperto dal 11/12 non risolto, nessun contatto tecnico. Chiedo verifica profilo e riallineamento.

@atm_informa qualcuno può dirci perché la M1 verso rho fiera é ferma da 10 minuti a Buonarroti?

@FASTWEBHelp L'ho fatto ieri, e già vi seguivo per problemi precedenti

@haydee81 Ciao Mara Mascaro , ti invitiamo a cliccare su segui e indicarci la tua richiesta in DM indicandoci il tuo codice cliente. Grazie

@FASTWEBHelp problemi sulla connessione Internet da due giorni fa. Confermata richiesta intervento tecnico. Nessuno si è presentato e mi è arrivato messaggio di intervento concluso e addebito sul prossimo conto, e la linea ha ancora problemi. Servizio clienti assente.

@FrankelToTheMax @larianstudios At least someone who says what I think. It's really shocking that no matter what they say, people are content with just a template answer like "I'm so so SO sorry, it's out of my hands 😭". We're all adults. Take your responsibilities and give us something tangible.

We have disappointing news to share with you. While we were so hoping to not have to update owners of the console physical Deluxe Edition with any further news of delay, we’ve now run into more production issues which means that players who pre-ordered their PS5 North America copy that was expected to ship later this month, will now have to wait until July before they can get their hands on them. Due to production changes outside of our control, we have had to follow certain processes specifically set by production companies when manufacturing the PS5 discs, and unfortunately, the approval for particular regions has taken much longer than expected. We expect all PS5 North America copies to be ready in around 14 days - followed by another 10 days to begin delivering these directly to players. We are also in talks with the manufacturer to understand whether it is possible to hire extra temporary staff to reduce assembly times. Knowing that there are some of you still waiting to play Baldur’s Gate 3, despite the fact we are unable to substitute physical goods with digital versions, we can only deeply apologise that your preorders have again been delayed. By committing to creating physical editions, we were hoping to preserve the almost nostalgic feeling of unboxing your newest game, and this is a commitment we’re hoping to bring into the future with us, this time ensuring we continue to work closely with our partners to manage the planning and production process. We’re so sorry it’s taking so long to get your preorder to you, and thank you, for continuing to support us.

@DenisRoks @larianstudios I bought it on the 26th of November, I'm from Italy and STILL NOTHING.

@larianstudios Today received a mail from GLS Track ID, that my ps5 copy is on the way from Ireland, i placed the order 8 december, i am from the Netherlands.

While some of our EU and Oceania PS5 friends have begun unboxing their console Deluxe Editions, we are still at the mercy of production issues for those waiting on their North America PS5 and Xbox copies. Although we were hopeful there would be no more delays, we share your frustration in waiting to receive your copies. We are working closely with our partners to ensure those who have pre-ordered the PS5 US version should begin to see their copies shipped later this month, and Xbox versions within the next two weeks. Though out of our control, we remain in constant communication with our partners to ensure they hit your doorstop as soon as possible.

@larianstudios @Objx_ai_art Whenever I email merch-support@larian.com asking for updates, I get the same copy-paste template answer.

@Objx_ai_art Please email merch-support@larian.com with the details and we can look into this for you!

@OmegaSaiyanX @larianstudios It's just add-ons and digital bonus contents (OST, artbook, character sheets). It's sadly not the game

@larianstudios It's a joke! I get an email saying here is my PS5 key???!! Where's my deluxe edition?? I waited all this time for a key?!

@esrothwell @larianstudios They just sent codes for the DLC add-ons, not the game itself.

@larianstudios @larianstudios please stop answering with a copy/paste when we reach out via email, especially if we tried multiple times. A real person answering actual questions would be nice. I ordered on the 26th of November and still not even a shipping date. Please be decent.

What has made this take so long? Changes in the scope and manufacturing of the physical copies on console meant that the production process needed to be revisited, causing a delay in shipping.

@luigi_cervo @larianstudios Same here. And I ordered 2copies back in November.

@larianstudios In Italy still nothing ffs

@Tyrian3 Grazie :*

Buon compleanno @haydee81 🎊🎉