jim retweetledi
Checked in to Hyatt Pune, only to find my room was changed without any prior intimation. No explanation, no apology, no courtesy. Just a silent switch. But I accommodated.
But then went to their spa, came back to my room & opened a "sealed" comb package & found a comb that looked USED! 😱 Recycled hotel amenities?
Disgusting & unhygienic. If they’re reusing combs, what else are they reusing? Toothbrushes? Horrifying to even think about.
Raised my concerns with GM Sandesh Parab - & that’s when things went from bad to worse.
Instead of listening, he was rude, condescending & dismissive.
When I told him not to do this & that social media can make or break reputations these days, he shouted at me & said:
"Do what you want, I’ll see what I need to do!" I asked his permission to take his pic to highlight the issue, he became nasty.
This is how @HyattPune GM treats guests.
A 5-star hotel with zero hygiene standards, recycled amenities, & a General Manager who bullies customers? Unacceptable! @Hyatt, is this your hospitality standard?
#ShameOnHyattPune #HotelHygieneScandal #UnprofessionalGM #AvoidHyattPune
@HyattPune
@Hyatt_India
@Hyatt
@abitkar_prakash
@JPNadda
@narendramodi
@BhattFoundation
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