Arnold

A year ago I was $20,000 in credit card debt with a sub 600 credit score. No income. No momentum. Just pain. A year later I've done: - Did Deals with Dana White & SteveWillDoit - Signed Off on a Warehouse - $500k+ Revenue Months Here's how I crashed, burned then reinvented myself... I started ecom in late 2020 during covid with low ticket products $20-$40 Had some success but nothing crazy. Broke even on $60k revenue. I ditched the low ticket model and pivoted to high ticket ecom in January 2021. Built a store and in March 2021 my first sale was for $6,100. I couldn't believe it. That year I went hard into building my store. Had my first $10k months, got to travel and live the eCom dream. A year later it all came crashing down.

My ecommerce journey: Year 1 = 📉💰 Year 2 =📉📉💰 Year 3 =💰 Year 4 =💰💰 Year 5 =💰💸🤑💰💸🤑

@themarkwagner everything happens for a reason. you'll overcome this.

Just to update everyone on Disputifier On January 9 a system vulnerability was exploited for a brief period and patched right after it occurred. We immediately coordinated with Shopify to conduct an investigation into the incident, and aligned on temporarily making the app unavailable as we remedy impact. We anticipate to be back on the Shopify app store in a few days, at which point our app should become publicly available for download again. Despite this, our platform is still alive and running. We are fully operational and preventing thousands of chargebacks per day. As long as our valued merchants have Disputifier added via collaborator access (if using Shopify), then chargeback prevention and responding services have continued like normal. Rest assured, our committed, passionate, and dedicated team have only one goal - to serve all our customers with no disruption. There are certain limitations and services unavailable, such as fraud screening, shipping updates, and refreshing new data on certain Shopify-related analytics. I want to assure everyone that this is only temporary and should resume within a few days. We immediately began spinning up a non-Shopify app portal that merchants could use to stay up to date with new alerts. For anyone needing immediate access, please reach out to our team to set this up. We want to thank everyone for their continued support and patience. Our team of 75+ has stepped up and handled thousands of questions, tens of thousands of chargebacks, and shipped dozens of product improvements to improve security, privacy, and safety in the past few days alone. We have learned a lot from this incident that we're eager to apply to build a better foundation for the long-term. We have also been working hand-in-hand with a cybersecurity and forensics team, because it’s not just about fixing one vulnerability and moving on - it’s about an entire mindset shift to ensure security is the top priority for Disputifier. That’s why we’ve had >10 full time developers working 24/7 on additional guardrails, encryption, monitoring, and protection, ensuring that our merchants feel secure knowing they have the team most dedicated to security who has their back. Many of you saw screenshots of -$500K in refunds within a day. Frankly, the same few screenshots got circulated by a bunch of people that weren’t even our clients. It makes a good news story, but also makes the issue seem bigger than it was. In reality, the refund issue impacted a handful of merchants (<.1% of customers) who were all fully reimbursed, either by canceling refunds from their processor, or by getting wired by us. We sent around $400K in wires and the rest were canceled by the processor. Zero financial impact to merchants. What speaks volumes is (almost) every merchant impacted said that they want to remain on our platform. There was some data accessed which we sent a notification about to impacted merchants. This includes basic data on stores, but no merchant customer data. We have implemented dark and light web monitoring and will continue to keep merchants informed about any potential data exposure. This was a regretful incident but ultimately makes us a stronger and more resilient company. By ensuring that Disputifier embodies service, security, and merchant-obsession, we will continue to serve our thousands of customers into 2026 and well beyond. For any questions, please feel free to DM/text me, live chat our team, or email incidentresponse@disputifier.com Thank you to everyone for the continued support, trust, and patience.

Opportunity finds you once you are in a position to receive opportunity.

The savage that you need to unlock your full potential lives inside you. It’s up to you to find it and tap into it.

@CoopEcom $34 sales every 2-4 hours? lmaooo

Bettering yourself is addicting.

@thecarsoncloud Google for me pls

getting all my homies meta ads gift cards this szn

@themarkwagner @affjeeting @disputifier A LOT more

@affjeeting @hightcktarnold @disputifier we do a lot more than alerts :) think Arnold is referring to fraud prevention

$60,000 chargeback. The side of the game no one shows. When the email hit I thought I just got defrauded. The reality was that the buyer likely just didn’t want the product anymore. It was supposed to be delivered two days before this email hit me. We provided him with consistent updates and at the end of the day, he just called amex instead of us to cancel. Grateful it never delivered and we can treat this as a cancellation. We'll end up reselling the product. High ticket ecom isn't always flashy Real businesses have real problems. But you gotta pay to play the game.

@Lukealexxander Just an example brother. A rich person looking to buy expensive products online.

@hightcktarnold “Random products” bro you have to get these from very few people in the world and they are $50k for a reason lol You cannot drop ship NVG

High ticket ecom store Random products that cost a ton. There’s so many products like this that are drop shippable you just have to find them. And yes we definitely need to make more money

@ogwithsauce Wire is always the route we want to go of course but sometimes the card is what gets the deal over the line. Everyone signs contracts so we’re protected but in this situation product never delivered and it’s easier for me to resell it rather than fight it.

@hightcktarnold I always wanted to ask - how do you guys handle this at scale and in general? Did you try using wire/ach as payment method only? Anything above 15k should be a wire/ach in my mind. The exposure is real.

@RubenOnuha Action > anything else

Most people will spend their entire lives waiting for the "right time" that never comes. Meanwhile, someone less talented than you is out there winning because they just started. Your comfort zone is slowly killing your potential. The person you COULD become.

@laki_ecom 🙏

@hightcktarnold Biggest nightmare in Highticket. Glad it didnt deliver.

@dougpayments Thank you sir 🙏

Chargebacks are never fun...especially when they're $60k Glad that you didn't have to eat the entire ticket @hightcktarnold

@DaveDiederen If you get many chargebacks then yes. Biggest hit for me on this is the credit card processing fees. He used Amex so I ate $2400 from this

@hightcktarnold The annoying this now is that you're marked with your payment processor tho. Or isn't that affecting you guys too much?

@jameygannon Sold out. Where did you buy?

just found out about Oblique Strategies it’s a deck of short prompts created in the 1970s by artists Brian Eno and Peter Schmidt to unblock the creative process — used famously by musicians like David Bowie 100% going to start using it, what an incredible gift too

@chasethatched Will post soon🙈

@hightcktarnold Didn’t you get one for $60k recently😭

This is the side of High Ticket Ecom they don’t wanna talk about. $16.5k chargeback loss Charge it to the game