Hisense UK

@nisheshjaiswall Hi, thanks for reaching out. Please contact our team at tvsupport.uk@hisense.com

@HisenseUK Hi, i recently bought a hisense 2.1 all in one soundbar. The remote i got with it doesn’t seem to be working at all. I have tried changing the provided batteries with brand new ones i had and still it wouldn’t work. Can i sent a replacement remote please? Thanks

@wheildon140461 Hi, thanks for reaching out. Please contact our team at tvsupport.uk@hisense.com

@HisenseUK wow can’t believe I have had a TV from yourself for less than 2years and all I have is a blank screen Unfortunately I can’t find my receipt, I certainly won’t be having another one, after reading all the reviews I thought I had brought a reliable Tv but obviously not

@DanTup Hi, Thank you for being our valued customer. We are sorry to hear about the experience you had with us. We kindly ask you to share your contact details (including your postcode and address) via DM so that our senior advisors can reach out and provide further support.

@HisenseUK That's the email address you gave me previously, and I emailed and got no reply 🙃 Probably I'll pick a different brand in future, this is the second TV with issues I've never been able to get a response to (here, by email, and in the subreddit) 😔

New @HisenseUK TV sends ~1000 DNS queries per minute when turned on.. Most are to Netflix and Amazon domains, many times per second (they succeed, these are not failure retries). Is this normal? 🤔 Can barely see the spikes from kids Amazon tables anymore 🙃

@DanTup Hi, thanks for reaching out. Please contact our team at tvsupport.uk@hisense.com or 0333 800 2200 in the future if you have any TV related questions.

@HisenseUK I never heard back from my email... TV still does this. I've had lots of Hisense gear over the years, but I doubt I'll buy any more between the recent crapware installed on this one, the DNS DoSing, and the TV+soundbar volume control issues 😞

@KevinBridges82 Hello Kevin, we’re very sorry to hear about your experience and the delay in receiving your cashback. To allow us to look into this further and assist you as quickly as possible, please contact us directly via DM with your details and any relevant information.

@HisenseUK I purchased a tumble dryer in September 25. The promotion said claim £50 back. On the 5th March I still haven't had the money. The promotion team don't help. Is this a ploy to hope customers forget? Awful service and a truly dreadful misleading promotion.

@nurse_lisa_84 Hello, we’re really sorry to hear about your experience and the inconvenience caused. Please contact us at huk.service@hisense.com so we can assist you further and help resolve this matter.

2 months after 9 month old washer/dryer blew up, looks like i might be getting it fixed. Even though we took out all the cover @currys dont care as is under warranty so not their problem, @HisenseUK arent making it easy either! 2 x 30 min call and now I have to email complaint

Good afternoon Colette, We are sorry to hear about the poor customer service you received so far. We kindly ask you to share all the appliance and issue details with huk.service@hisense.com and one of our Senior Advisors will assist you further. Please make sure you place "X complaint" and you nickname in the email's subject line. Kind regards, Hisense Customer Support

@HisenseUK shocking service, would never purchase a Hisense product again. Tumble dryer broken after 4 months due to poor product design only to be told it's classed as 'accidental damage'. Only interested in taking your money, after care appalling

Good afternoon Colette, We are sorry to hear about the poor customer service you received so far. We kindly ask you to share all the appliance and issue details with huk.service@hisense.com and one of our Senior Advisors will assist you further. Please make sure you place "X complaint" and you nickname in the email's subject line. Kind regards, Hisense Customer Support

@cheryla382 Hello, we’re very sorry to hear about your experience. This is not the level of service we aim to provide. Please contact us at huk.service@hisense.com with your details so we can look into this matter as a priority.

@Alb20182 Hi, thanks for reaching out. Please contact our team at tvsupport.uk@hisense.com in the future if you have any TV related questions.

@HisenseUK we have 5 of your tvs in our bar - they automatically come on at 10am. But your new update with an alarm sound now means staff have to go around and stop the alarms each morning!! Please go back to auto-power on without an alarm!!!

@cheryla382 Hello, we’re really sorry to hear about your experience. This is not the level of service we aim to provide. Please reach out to us at huk.service@hisense.com with your details so we can review this urgently and assist further.

@mariorgi Hi, thanks for reaching out. Please contact our team at tvsupport.uk@hisense-europe.com

@HisenseUK tv software is faulty with Apple TV. Please sort it out

@mariorgi Hi, thanks for reaching out. Please contact our team at tvsupport.uk@hisense.com in the future if you have any TV related questions.

@TilsedNicki Hello, Thank you for your message. Could you please send us an email at huk.service@hisense.com so we can look into this for you as soon as possible?

@HisenseUK I have sent a pm and still no response?

@HisenseUK not the best customer service from you, the picture on our TV is awful and all you are saying is it’s content related? Have a look at the attached video and tell me there’s nothing wrong?! It’s ghosting and pixelated continuously?

@excitedpixels Hello Jeremy, Thank you for being our valued customer. We are sorry to hear about the experience you had with us. We kindly ask you to share your contact details (including your postcode and address) via DM so that our senior advisors can reach out and provide further support.

@HisenseUK I've followed you. Currys are coming out in a few days to check installation and what they did wrong. Seriously it's really bad. I held the machine for final spin and it hurt. I hope the machine isn't damaged because of Currys. :( not acceptable.

@HisenseUK I'm curious should our new washing machine shake when doing the final spin. About 5mm of shaking as looking at the display gives you a headache. Should it be steady still when spinning or shake a little? Thanks. Fitted by @currys and wondering of levelling is off?

Good morning, Thank you for your response. Please be advised that the message has been passed on; however, we are unable to locate the email address you mentioned in your previous comment. We kindly ask you to either share it with us here or send it via email to huk.service@hisense.com with your nickname in the subject and label "X Complaint". Kind regards, Hisense Customer Care

@HisenseUK Why are You unable to pass the message on? You mentioned " assist you further. " You have not assisted us at all. All you have done is pass me along the line to someone else. I have given you my son's Email address. Kindly pass all correspondence to him in future. Thanks

@HisenseUK No response to my DM regarding your 2 year warranty which does NOT cover certain parts of the machine. A Rubber seal which SPLITS due to cheapest Rubber being used. 6 months old £200 bill to repair. Shocking.

@LauraSBel Hi, thanks for reaching out. Please contact our team at tvsupport.uk@hisense-europe.com

@HisenseUK Microwave is doing this. I only got it in October. Been on hold for over an hour trying to get this resolved.

@Auchinstarry Good afternoon, Thank you for your comment. We kindly ask you to send all the details to huk.service@hisense.com and put "X complaint" in the subject, alongside your nickname. We will have one of our Senior Advisors assist you further. Kind regards, Hisense Customer Care

@HisenseUK I have sent you a DM.

@sueread8 Hello Sue, Thank you for being our valued customer. We are sorry to hear about the experience you had with us. We kindly ask you to share your contact details (including your postcode and address) via DM so that our senior advisors can reach out and provide further support.

@HisenseUK i have a fault with a product and can’t seem to get any help