Ian Hockey

@santanderukhelp What they said! Not good Santander!!

We’re aware that customers are currently experiencing difficulties accessing our mobile banking services. We’re working hard to fix the problem. Online Banking via the website, ATMs, telephone and branch banking services are available as normal.

@CalMac_Updates Hi, we are stuck at Lochranza because of the broken ferry and were supposed to be on the ferry to Islay at 9:45 this morning but couldn’t make it due to the technical fault. Can we get on to the 6pm crossing instead. We are just foot passengers?

🔶 AMBER #Claonaig #Lochranza 21Jul The technical issue has been resolved and service will resume at 1430 from Lochranza.

@EurosportCare Done 👍

@hockmcjock Thank you for getting back to me Ian. I have double checked this for you and I can confirm that both our website and on our app there is commentary available. If possible can you DM me a short video of the entire screen so that I can be able to assist you further. twitter.com/messages/compo…

@Eurosport_UK why is there no commentary on the player but there is on GCN?

@EurosportCare Watching the tour de la Provence in the UK

@hockmcjock Hi there, Ian. I apologize for the delay in responding to you. Please can you let me know which event you are watching and the country you are in? I will be happy to look into this for you.

@FedExHelpEU Hi FedEx, how do I start the process of making a complaint? £800 paid for an express service, still not received 3 weeks later

We need your help! Can you help us think of a name for these pink, blue and green socks? Send us your suggestions and if your suggestion is picked by us, then you will receive bragging rights for life & a pair of these socks! simplysocks.co.uk/collections/al…

@Netflixhelps Hang on! Can’t you help with the device issue?

@hockmcjock Glad to hear! Sounds like it is a device issue. Happy Streaming! 🙌 *CA

@NetflixUK any idea why I can no longer access Netflix site from my Mac? Tried absolutely everything!

@Netflixhelps It's just my MacBook that won't connect to the site

@hockmcjock Okay, gotcha. Please follow the steps in this article for your Chrome browser 👉 help.netflix.com/en/node/100155. Let us know if this helps! *CA

@Netflixhelps Ok so just tried on another MacBook and it work just fine. V weird

@Netflixhelps Ok so this didn't work as its trying to take me to the Netflix site which I can't access

@Netflixhelps Ok thanks, not sure this will work mind but will go through the google support thing. I think it’s something to do with firewall or something

@hockmcjock Hmm, we are currently investigating the Safari issue. What screen do you see when you try to access via Chrome? *CA

@Netflixhelps Yes can stream on YouTube, iPlayer etc. Netflix seems to be the only site I can’t access. I am on WiFi at home. I have tried in numerous places with no luck

@hockmcjock Thanks for that info! Are you able to stream on any other sites? Are you connected to WiFi or Ethernet? That will help us narrow down the point of issue.👍 *CA

@Netflixhelps Chrome - Version 79.0.3945.79

@hockmcjock Hi there, what IOS version do you currently have? Also, do you know what version of Chrome and Safari you are using? 🕵️‍♀️ *CA

@Netflixhelps Safari - Version 13.0.3

@Netflixhelps Version 10.15.1

@Netflixhelps Hi Netflix, still can't open on MacBook using Safari or Chrome, can you help?

@hockmcjock Hey Ian! We'd love to help you out with this. Which browser are you using and is there an error message on the screen? 🧐 If you could send us a screenshot or video clip of the issue, that would be great 🙂 BY