Pete hold

@SW_Help Cabs are £80 at the moment and ticket was 25

@hold_pete What doe you mean is there a limit? It does not matter where you buy your ticket from. ^DM

@SW_Help are you cover cabs from Waterloo to Walton on Thames ?

@SW_Help for taxis from waterloo to Walton does it matter if purchased via train line and is there a limit for claim back?

@SW_Help Is there a limit and does it matter if I bought via the Trainline ?

Hello, yes we have taxi claim back in place. In order to claim a refund you will need to provide: • Full contact details. • The time and date of your journey. • The stations you travelled to and from. • A description of the series of events that took place. • Copies of your train tickets and taxi receipt. To submit your claim with these details, please use our website at: southwesternrailway.com/contact-and-he… ^GG

@forza_goal purchased one of your football goals less than a year ago and the string just breaks. Literally have over twenty holes in it already.

@SW_Help will trains be running from Walton on Thames to London (both ways) over Easter weekend ? And will trains be running on that route 18th April?

@SW_Help need to get from Walton on Thames to London tomorrow. What are my options?

@SW_Help wow your services are reliably dreadful. The gift that keeps giving

@SW_Help stood on train on platform two to Walton. Zero comms at Waterloo. Is it about to leave ? Some info would be nice

@SW_Help How do I get from Waterloo to Walton on Thames ?

@hold_pete Hi Pete, we currently don't have taxi claim back but we have ticket acceptance in place, please see southwesternrailway.com/plan-my-journey ^MC

@SW_Help are you running replacement taxis ?

@SW_Help I challenge you to run the 18:20 to Woking on time for the first time in 2026

@AVFCOfficial you need to sort out your kit for kids. I bought a 9-10 yr old kit from Santa to an 8 year old. It’s the same size as his old 5-6 yr old top. The shop says they can’t do anything and I have to return it. Thanks for ruining Xmas for an 8 yr old.

@SW_Help 18:20 Waterloo to Woking. Late and four cars in rush hour. Doing your bit to help stop the flu outbreak ?

@JoshMacAlister im child’s personal assistant. The number of homework apps is crazy. I have 7 for one child. School needs to get a grip!

@educationgovuk school apps are driving me made! I have become my child’s personal assistant. Schools should be limited on the number of apps. Currently have 7 apps per child for different homework…

@SW_Help @JoLomasFCDO Does this work if you bought a ticket via train line ?

@JoLomasFCDO Hi Jo, yes you can source your own taxi and claim a refund back from Customer Services, make sure to keep your train tickets and taxi receipt. More information here: southwesternrailway.com/contact-and-he… ^LB

@SW_Help am on the 18:20 woking train to Walton on Thames. As it’s no longer stopping there. What’s the best route ? Is it to go to weybridge and back?

@SW_Help 6:47 and it’s standing room only for a twenty pound ticket because you only run 4 carriages. It’s criminal. And don’t use new trains are coming as an excuse as because that’s a lie. Broken Britain @UKLabour

@SW_Help That has been your excuse for years. Currently been treated worse than Sardines

@hold_pete Hi, the team are currently working hard on the 701 fleet so we can roll them out. Once they are fully out we expect to be able to strengthen formations across the network. ^RC

@SW_Help it’s 7:16 from Walton and yet again I have to stand as your trains are to short. When will you return 12 sizes trains to meet the increasing demand?