Homary

Hi Dylan, we’re really sorry this has taken so long — we completely understand how frustrating this must be, especially after you’ve already shared all the required proof. This isn’t the experience we aim to provide, and you shouldn’t have had to wait this long without a clear solution. We appreciate you flagging this. We’d like to get this sorted for you as quickly as possible. Could you please send us a DM with your order details? We’ll personally follow up with our support team and make sure your case is reviewed with priority. Thanks for your patience — we’ll work to make this right.

@homarycom @AnkerOfficial my prime moment was realizing "wow, this company has no idea what it's actually doing when it comes to product quality or customer support" reel 'em in with bells and whistles, then ignore them after you've taken the monies!

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Hi Dylan, we’re very sorry for the delay and frustration this has caused. This is not the experience we want for you. Please send us a DM with your order number and the email address used for your case, and we’ll have the team review this as a priority and follow up with you as soon as possible.

@homarycom it's been 12 days since I first emailed your team. I provided you proof of the product from the very beginning (it's serial numbers and a video of the issue), and so far nothing has happened. I've had a broken product of yours for over a month now. nobody knows how to fix it, and your support team continues to ignore me. why? how can you possibly consider taking 12+ days to even begin the resolution process to be acceptable customer service?

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🎉 Exciting news! Homary is now in London! 🇬🇧 Join us for the soft launch of our Chiswick store on January 10th! 🏡✨ Explore home furniture designed for real British living, combining elegance and practicality. 📍 Location: 323-327 Chiswick High Rd., Chiswick, London W4 4HH Stay tuned for exclusive offers and more as we bring beautifully practical solutions to your home! 🙌 uk.homary.com/lego/chiswick-… #HomaryLondon #BritishLiving #NewInLondon #BeautifullyPractical #FurnitureDesign

Hi Rogier, thank you for bringing this to our attention and we sincerely apologize for the delay in your RMA case. This is not the experience we aim to provide. We have flagged your case internally for priority review. Please kindly DM us your RMA number or order number here, and we will follow up directly to ensure this is resolved as soon as possible.

@homarycom RMA request submitted on 13th and still no answer. Chat tells me to await outcome RMA request (within 48 hours) and contact form does not work!!! 🤬

Hi there, we deeply regret any inconvenience you may have experienced with our service. Your feedback is of utmost importance to us, and we truly value your understanding in this matter. To ensure a swift resolution, we kindly ask you to initiate a conversation with our 24-hour live chat at homary.com/help-center/co…. When you reach out, please provide your details, including your name, phone number, and order number. This will help us promptly address and resolve your concerns. Thank you for your cooperation and patience, and we look forward to assisting you.

@homarycom is a absolutely scam

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@AnkerOfficial Can’t wait to see everyone’s Prime Moments! Let’s make it fun and inspiring 💖💡

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🔥 HOMARY’s First U.S. Store is HERE! 🔥 ✨ DUARTE GRAND OPENING ✨ 📍 1032 E Huntington Dr, Duarte, CA 91010 Doors are OPEN & the perks are BIG: 🔹 Up to 20% OFF in-store + 12% OFF sitewide 🔹 Lucky Draw: Spend $3K = Spin & WIN up to $300 credit (every spin wins 🎉) 🔹 Free Gifts w/ every purchase (candles, pillows, suitcases & more!) 🕙 Daily 10AM–6PM | 🚗 Free Parking | (951) 956-6763 Shop, save & celebrate with us today! homary.com/lego/offline-s…?

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Hi Sameer, we’re truly sorry to hear about your experience with the bench. Please know that defective items should absolutely be eligible for return, and we want to resolve this quickly for you. Could you kindly DM us your order number and contact details, or reach out to our 24/7 live chat at homary.com/help-center/co…? Our team will review your case immediately and assist you with the return and refund process.

@homarycom I recently ordered an bench from you; however it was a defective piece as the bench was very unstable. I am being told by your team that we can’t return and get a refund for bench because it was opened. How would I know if the product is defective without opening?