hopprides

@MiguelRoblesalv Hey Miguel, we're sorry to hear that your email is being used to create an account and that you were unable to contact our support team via email. We're here to help. Please send us a DM with the email address you used to contact our support team so we can investigate further.

@hopprides Hey, can you delete the account tied to my email? I never created it, someone just used my email and apparently that’s all it takes to sign up. Also, your support email isn’t even working. Great security and support 👍

@DJNightwerks We’ve escalated your concern to the relevant team, who are working to make the process as smooth and quick as possible.

@hopprides I really want to love your scooters. They’re usually well maintained compared to other scooters and DC. However, the endless prompts to verify my age when I’ve already done that three times, made me delete the app.

@DJNightwerks Hello, thank you for your feedback. We understand how frustrating it can be to be prompted for verification when using our scooters. Please know that this is an important security measure to keep everyone safe.

@provisionalidea Please try sending us a DM again. If the issue continues, kindly reach out through the app, and our support team will be happy to assist you further.

@hopprides also your DMs are not open

@hopprides what the fuck, I haven’t even been using your service. what an insane breach of privacy. cc @IPCinfoprivacy

@provisionalidea Hello James, we understand your concern and would like to review it further. Could you please share the email address and phone number linked to your account via DM? Our team will follow up on this right away. Thank you.

@hopprides I know I should not be receiving background requests if I am not actively using the application. My concern is your app has made 28 requests to track me despite me not using it. That’s insane.

@provisionalidea We recommend checking your device’s app permissions and disabling location access for Hopp if you are not using the app. If the issue continues, please reach out to us directly via the Hopp app for further assistance.

@Irfan65490977Md Hello, we are concerned to hear about your report and would like to understand what happened. Due to Twitter limitations, we're unable to view the video. Please provide more details in writing via direct message so we can assist you further.

@hopprides @MACspeakin The driver, forcing me thecash I am mentally harassment

@hopprides It has been 5 days since an accident while driving for Hopp. Reported immediately through support. But no follow up calls, no assistance further. In-app support takes forever to respond.

@MiNuNDeFrUgAl Hello, we understand you’re unable to send us a DM. Please follow our page and then try again to see if the DM option becomes available. Once you’re able to message us, kindly share your email address so we can follow up. We appreciate your understanding.

@hopprides I sent you guys an email on the same day and you never responded, is this a joke?

@hopprides have drivers that will drive away instead of picking you up or can't find any drivers and their discount does not work as promised my girlfriend doesn't want to use Hopp anymore #rideshare #hopp

@monke2309 Hi there, we’re sorry to hear about your experience and understand how frustrating it can be to be charged more than expected. We’re here to help. Please send us a DM with the phone number and email address associated with your account so we can look into this for you.

@MiNuNDeFrUgAl Please contact us via email at canada@gethopp.com, and the relevant team will assist you promptly.

@hopprides You don't have an option to be dm'd?

@MiNuNDeFrUgAl Hello, we are concerned to hear about this. Please contact us via DM with your Case ID, a 9-digit code located at the top of your in-app support messages, or the email address you used to contact us so we can assist you further.

@hopprides Tried that and support does nothing but you loop you across agents, your support team is horrible

@PastaAndEgg Hello, we understand the frustrations of not receiving the authentication code and we would love to follow up. To do so, please reach out to support via email to canada@gethopp.com and our tea,m will be waiting to assist you. Thank you.

@hopprides I am not getting the authentication code when I sign up with my number. I tried by email and SMS. They both dont work. And I checked that I am not blocking any messages/calls from you.

@MauimanRob Hello, Kindly tell your friend to email as well so we can look into the matter promptly.

@hopprides I will email. My friend has the same issue when you try to schedule a ride and select nov 2 it reverts to nov 1 and if u select nov 3 it reverts to nov 2. His and mine do the same

@hopprides was trying to schedule a ride for nov2 but after i select the time it sets the date to nov 1. If i select nov 3 it then reverts to nov2 but i am not confident my ride will show up on the requested date. Why is this happening?

@NaazShy Hello, we are concerned to hear about this. Please share with us your Case ID found at the very top of your in-app message via DM so we can look into it promptly.

@hopprides I am sooo disappointed with you guys and the customer support is total fraud with no help! I booked a ride today which showed clearly arriving in 12 minutes and then driver also messaged me he will take more 10 minutes to reach in 2 minutes of booking the ride.

@SAIRAJ_11 Hello, we understand your concern and would like to review it further. Could you please share the email address and phone number linked to your account via DM? Our team will follow up on this right away. Thank you.

@hkyogi_ Hi there, we are concerned to hear about this and do not tolerate such acts on our platform. Please email us at canada@gethopp.com. We’ll investigate promptly and work to make things right.

@hopprides On Sept 14th, in Toronto during a Hopp trip a driver: •Called me an “animal abuser” repeatedly for no reason while I had my dog in a carrier. •Claimed his dashcam had “abuse” recorded. [cont in comments]