Hotels.com Help

Got a question for us or need help? Tweet or DM us any time, we're here 24/7 and ready to help. Visit service.hotels.com for additional assistance and information.

@Turq001 We hear you. Please private message us your itinerary number and email address, so we can help. Thanks. -Elijah

@hotelscomhelp need your help please !!!!

@JKaneLOL Hi there, we would like to help with this. Please private message us your itinerary number and email address, so we can assist you further. Thanks. -Elijah

@hotelsdotcom & @sandwichlodge - I need to cancel my upcoming trip (one day after the free cancellation deadline) after getting news today that our dog needs to be put down, but no one will help me avoid the 1 night penalty. Given this terrible news, I’m hoping some can help

@JKaneLOL Hi there, we would like to help with this. Please private message us your itinerary number and email address, so we can assist you further. Thanks. -Liza

@aking817 Hi there, we would like to help with this. Please send us a message with your itinerary number and email address, so we can assist you further. Thanks. -John

@hotelscomhelp I have an old email address on my account and no access to it. How do I change it to my new email as you insist on sending a code to my old email address

@AMarie031447 Hi there, really sorry to hear this. Please private message us your itinerary number and email address, so we can resolve this for you. Thanks. -Rose

@hotelsdotcom weird I received an email from @HolidayInn stating a full refund due to the hotel having NO power & we couldn’t check in then mins later received an email from hotels.com saying they would only give you $50 credit stating the hotel declined to refund 🤨

@AMarie031447 Hi there, really sorry to hear this. Please send us a DM with your itinerary number, email address, and a brief explanation of what happened, so we can look into this further. Thanks. -Jane

@mrphillfree HI there, really sorry to hear this. Please send us your itinerary number and account's email address via private message, so we can check on this. Thanks! -Karyll

Never using Hotels.com again, the hotel was supposed to have 2 rooms for us so we had to call to relocate and while talking to reservations he said they can only get us one room and he hung up on us

@SabrinaDeeter Hi there, to assist you further. Please send us a DM with your itinerary number, email address, and a brief explanation of what happened. Thanks. -Grecelle

@hotelscomhelp is a joke as is their chat AND 800 number. Cannot get through to anyone. The hotel I booked at said I need to contact my booking agent…who I cannot get ahold of because this process is garbage. 45 minutes on a chat and I was 0 ZERO in the que

@thenickgratton Hello, there. We are sorry to hear about your situation, if you still need assistance please send us a DM to discuss further. -Rose

starting to believe all the reviews on @hotelsdotcom Booked 3 nights in Halifax for work, they get my dates wrong, then fix it after I pay a difference of $300, then the night before I find out I have NO place to stay and they want me to rebook at $200 more. Brutal.

@thenickgratton Hi there, so sorry you've experienced this. Please private message us your itinerary number and email address, so we can look into your reservation. Thanks. -Argie

@deardrewdixon HI there, really sorry to hear this. Please send us your itinerary number and account's email address via private message, so we can check on this. Thanks! -Karyll

Worst rental car experience in the history of rental car experiences today at @Budget at the Bklyn Marriott. Avoid at all costs. I hope to spare others from this unprofessional Kafkaesque hellscape. Attn: @hotelsdotcom Remove that location from your platform. Abysmal. 0 Stars.

@Harmaye Thank you for sharing the needed information. Let’s continue our conversation there. -Ger

@hotelscomhelp Have sent a message thanks.

@hotelscomhelp I’ve tried messaging and calling. I’m a silver member. I’ve had to cancel my son’s hotel due to the Middle East situation. The hotel has approved a 100% refund but I can’t connect with Hotels.com to get the refund. Please help.

@schwag27 Hi there. We're sorry to hear about this, and we would like to look into this for you. Please send us a private message with the email address and itinerary number associated with your account so that we can check further. -Rey

Hi @hotelsdotcom can I save a gift card to my account or do i have wait until i make a purchase and use it then?

@schwag27 Hello, please do send us a private message for us to continue further, thanks. -Simon twitter.com/messages/compo…

@absurdist1988 Hi there, really sorry to hear this. Please private message us your itinerary number and email address, so we can resolve this for you. Thanks. -Tom

@hotelsdotcom One of the most critical features of a hotel room is whether the windows open to the outside. Some people can't sleep in a room without fresh air and/or good circulation. Adding this criteria would have me using hotels.com instead of @Airbnb

@Michelle_Beach We're sorry to hear about that. Please send us a private message with your itinerary number and email address, so I can look into this for you. -Joseph

Extremely frustrating experience w/ Hotels.com / Marriott. tried to cancel 1 night of a reservation and was told it would cost $800 MORE for less nights. spent over 2 hrs on the phone. Terrible customer service. @MBonvoyAssist @hotelsdotcom #terriblecustomerservice

@Michelle_Beach Hi there, really sorry to hear this. Please send us a DM with your itinerary number, email address, and a brief explanation of what happened, so we can look into this further. Thanks. -Jane

@GuiferPole Hi there, really sorry to hear this. Please send us a DM with your itinerary number, email address, so we can look into this further. Thanks. -Mitch

@hotelsdotcom is shameful They say that "because they cannot contact the hotel, they cannot help me, I must pay again for a service I already paid for" The hotel is Country Inn Suites By Radisson at RDU, not at unknown hotel. DO NOT USE HOTELS.COM #hotelsdotcomsucks

@GuiferPole Hi there. We apologize for the inconvenience. Please PM us your email address, itinerary number, and your concern, so we can check on it. Thanks. -Mar