Hotels.com Help

Got a question for us or need help? Tweet or DM us any time, we're here 24/7 and ready to help. Visit service.hotels.com for additional assistance and information.

@Gothamsdiva Hi there, really sorry to hear this. Please send us a DM with your itinerary number, email address, so we can look into this further. Thanks. -Vans

@hotelscomhelp your site is showing prices that are extremely low after calling the hotel, I was told your prices are currently inaccurate

@itseethan06 Hi! We just sent you a DM, let's continue our conversation there. Thanks. -Nina

@itseethan06 Hi there, we’re here to help. We’ve sent you a DM. Let’s continue our conversation there. - Nina

@hotelscomhelp DMed. @hotelscomhelp

Hello @hotelscomhelp team, I would like to create an account. Can you help? Ethan

@Rex482906 Hi there, we would like to help with this. Please private message us your itinerary number and email address, so we can assist you further. Thanks. -Eco

Be very careful when buying hotel cancelation insurance through @hotelsdotcom . The insurance is very restrictive. @packers moved training camp out a week from past years and I lost $500 as insurance didn’t cover.

@Rex482906 Hi there, apologies for the inconvenience this has caused you. Please send us your itinerary number and email address, so we can look into your reservation. Thanks. -Micah

@mndelen Hi there, thanks for reaching out. Please private message us your itinerary number and email address, so we can look into your reservation. Thanks. -Angel

After terrible night at #StylishApartmentsPimlico, hadto leave in morning to “normal” hotel with remaining 12 nights. no refund from @hotelsdotcom @hotelscomhelp sure remainingnights were sold.Never ever with you again @hotelsdotcom @hotelscomhelp You have no cancellation policy?

@rodwlatstetter Take care! -Rey

@rodwlatstetter You're most welcome. Wishing you a fantastic trip ahead! -Rey

@hotelscomhelp I BOOKED A ROOM AND GOT THE CONFIRMATION NUMBER BUT REALIZED I HAVE A TYPO IN MY EMAIL ADDRESS. I HAVE NO APP AND NO WAY TO CONTACT HOTELS.COM WITHOUT AN ACCOUNT AND ZERO CHANCE OF CALLING SUPPORT SINCE NO NUMBERS ARE AVAILABLE TO CALL..............

@whatsongrill Hi there! We are so incredibly sorry to hear about the trouble you've had. We would love to take a closer look at this for you. Could you send us a quick DM with your itinerary number, email address, and a bit of background on what happened? We’re here to help! -Nina

@hotelsdotcom fuckin scam ass website it’s unreal I’m at my stay and your website put it for a whole different day and no refund such shit

@whatsongrill We hear you. Please private message us your itinerary number and email address, so we can help. Thanks. -Gen

@Barry__Bonus Hi there, really sorry to hear this. Please send us your phone number and email address, so we can resolve this for you. Thanks. -Janine

@hotelscomhelp Can you stop that infuriating pop up within the app and on your website asking if my trip is a business trip. I click No yet it pops up again and again and again and again. It’s making your service irritating

@PatriciaCorts7 Hi there, really sorry to hear this. Please send us a DM with your itinerary number, email address, and a brief explanation of what happened, so we can look into this further. Thanks. -Phil

How can I get in touch with hotels.com. Impossible on the phone or chat @hotelsdotcom

@PatriciaCorts7 Hi there, We're very sorry to hear about this, and we would like to look into this for you. Please DM us @hotelscomhelp with the email address and itinerary number associate with your account so that we can further check. -Jam

@AnubisLecter I completely understand where you're coming from, and I'm so sorry for the hassle. Please feel free to continue chatting with us here in DM, so we can take care of this for you right away. -Jacky

@hotelscomhelp No thank you, using the DM is what started my mess

@hotelsdotcom Why do you have to make everything so damn difficult. If I select "Reach us by phone" just give me the damn phone number! No forms or other BS....JUST THE PHONE NUMBER!!

@AnubisLecter Hi there, really sorry to hear this. Please DM us your itinerary number and email address, so we can assist you further. Thanks. -John

@AnubisLecter Hi there, thanks for reaching out. Please private message us your itinerary number and email address, so we can look into your reservation. Thanks. -Angel

@hotelscomhelp So I booked a hotel for 3 nights @ $161 a night. Fully refundable. I have to cut it short by a day and only stay 2 nights. But in order to do so I basically have to rebook the same room at a higher rate giving me $11 back. Why can’t I cancel the night and get $161?

@laurencema64330 Let us continue our conversation through private message.- James

@hotelscomhelp Are you going to do anything?

@hotelscomhelp disgusted with this company. Told by agent to cancel my bookings after I missed my flight. Because of this, I got no refund, couldn’t rearrange my booking and didn’t even get my reward night despite paying for them. @bookingcom from now on!