Plowe

@virginmedia It is showing there is an issue. I have an engineer coming out on Friday. But like everyone else I am working from home and heavily rely on the Internet, I have asked for an engineer to come sooner as I have had these problems all week whilst trying to work.

@hotma_lowe Hi, so sorry to hear about this. Could you run through our service status checker on virg.in/service to identify any known faults / outages and let me know how you get on please? ^TM

@virginmedia yet another dissappointing internet experience. This is becoming a bit of a joke now

@marco85to @OmbudServices @virginmedia @CISASUK Don't rely on the complaints team they will take ages to make contact with you.

@OmbudServices @virginmedia @CISASUK Thank you very much. They keep closing our complaints stating that a resolution has been found even though nothing has been resolved. I will definitely open a complaints with you and make every other Virgin Media customer aware of the awful service. #VirginMedia @virginmedia

Virgin Media offers £10 because they are aware our Network Issue is real and keeps happening. They won’t let me cancel the services unless I pay cancellation fees, although they are not able to provide the service. Is this legal, in the UK? #VirginMedia @OmbudServices @CISASUK

@virginmedia Please could you get someone to call me, I am getting no response with the text service, webchat I've been into my account, now the phone lines aren't working. I have spent my entire morning trying to sort this. I can you my call log with the amount times and length of time spent

@hotma_lowe We do appreciate this, please do try texting our team. Hopefully you shouldn't be charged for them. ^SW

@virginmedia - can anyone help me about my internet. It's running really slow I have been on the phone to two people this morning and was supposed to be called back. The wifi pod you sent only received one of the two and doesn't work either. Please can you help?

@virginmedia Thanks for the advice but I have tried calling, web chat, it should not be this hard. I hope that I am not being charged for using these pods when I cant actually use them?

@hotma_lowe I do appreciate this and we can only apologise. You can text our team to get further clarification this and hopefully confirm when the pod should be arriving. ^SW

@virginmedia appreciate that these are difficult times but the internet issues we experience is imapcting our work now as we keep losing connecting during meetings.

@hotma_lowe Have you had any confirmation to state the WiFi pod has been ordered? You can also use our text service via +44753 305 1809They should be able to look into this order for you. ^Sw

@virginmedia spoke to a lovely lady this morning who was able to see that 2 pods have been requested but couldn't understand why we don't have the second on. I have tried everything to speak to someone.

@virginmedia I have litterslly just given up waiting. Is there anyone that can let me know when the second wifi pod is going to be delivered as I can't seem to set up the wifi pods until I receive the other one.

@hotma_lowe We're very sorry to hear this, are you currently on hold to our team now? ^SW

@virginmedia Unfortubately wasn't given a time but have tried calling twice yesterday and I am currently tried to call for the third time today so far trying to resolve the issue. This is becoming very so fustrating.

@hotma_lowe Hi there, we truly apologise that you’re not receiving the best service we usually provide. We can understand the inconvenience and frustration this may have caused. Were you given a call back time by our team? Also in regards to the WIFI pod, does it ... virginmedia.response.lithium.com/portal/convers…

@virginmedia Please could someone help me as I am having internet issues I've received one of the two wifi pods which isnt working. I was due a call back today as my internet isn't working as it should be. Any help would be appreciated. Thanks

Need some help? Our customer service team is here to help you to #stayconnected via Facebook and Twitter, with more help available here 👉 virginmedia.com/help

Good day peeps Remember when you can't control what's happening, Challenge yourself to control the way you respond, Remember u already have what it takes, That's where ur power is. Two things you are in total control of in your life are your Attitude and your Effort BELIEVE 🙏🏾❤

LONDON: Front line NHS staff from across our city have an important message for us. Please listen: #StayAtHome

Environmental inspector Mark is out and about again today 🚗 delivering PPE to front line #NHS surgeries in Nottinghamshire 🏥 Nice work Mark 👏🏽👍🏼🥇🌈

Victoria Beckham, along with her husband, have a combined wealth of £335 million yet she has used @RishiSunak’s furlough scheme to pay her staff, therefore taking taxpayers’ money. What do we think of this? In tomorrow’s Mail on Sunday #buyapaper

Sub-Zero Cocktails, Masterclasses and more at the ‘Live Like Summer Never Ends’ terrace in Covent Garden. #LiveVictoriously