MaRco

@virginmedia No don't worry, you can go and cuddle some other frustrated customer with your kind copy-paste sentences rather than actually solving their issues. Bye

@marco85to Sorry you feel this way Marco, if there's anything more I can do please let me know. ^SC

Virgin Media offers £10 because they are aware our Network Issue is real and keeps happening. They won’t let me cancel the services unless I pay cancellation fees, although they are not able to provide the service. Is this legal, in the UK? #VirginMedia @OmbudServices @CISASUK

@virginmedia Don't worry, G-Network is advertising in our area, I really hope you are going to lose all your customers and beg them to come back to your non-existent services.

@marco85to Sorry you received such disappointed service Marco, and that you were unable to get the resolution you required through our standard complaint channels, I realise how frustrating this must be for you. If you wish to escalate this, please visit cedr.com ^SC

@OmbudServices @virginmedia @CISASUK Thank you very much. They keep closing our complaints stating that a resolution has been found even though nothing has been resolved. I will definitely open a complaints with you and make every other Virgin Media customer aware of the awful service. #VirginMedia @virginmedia

@marco85to @virginmedia @CISASUK Thank you for making us aware of your complaint. If your provider hasn't given you a satisfactory response after 8 weeks, you can log your complaint with us. Please visit our website for more information on what to do: ombudsman-services.org

@davy_gallagher @virginmedia @BBCWatchdog They always do that. They emailed me stating that my complaint was closed following our chat as a resolution was found.. while our broadband is still not working. #VirginMedia you should respect your customers.

So Virgin Media keeps closing our complaint although our broadband still doesn’t work. You know why? because their policy doesn’t allow them to keep complaints open. Is this legal @BBCWatchdog ? #VirginMedia

@virginmedia Yet again I received an email from the Ex Team saying they were unable to contact me. Please supply details of these alleged attempts. It’s strange that they only seem to succeed when they want to tell me that they can’t contact me. @BBCWatchdog

@ADodson80 @virginmedia It’s typical, that’s what Virgin Media do, they send an engineer that disconnects yours or your neighbours line, to be able to make something work. #VirginMedia

@virginmedia I don’t know what your engineers did a couple of weeks ago in the SP4 area but since then internet speed and connectivity has been diabolical.

@Rev33753917 @virginmedia Shame on you Virgin Media. #VirginMedia

@APH5785 @virginmedia Try complaining to @OmbudServices and @CISASUK mate. We have the same problems and they are even closing the complaints when the issue has not been fixed. You cannot rely on them. #VirginMedia

@Rev33753917 @virginmedia Oh no, don’t expect them to pay for anything. They even ask you to pay cancellation fees even when your broadband is not working for months..! We need to get in touch with @OmbudServices and @CISASUK and open a formal complaint with them now. #VirginMedia

@karl_fishwick @virginmedia I thought our area was the worst one actually! but I am not surprised to see other customers having the same problems. #VirginMedia

@virginmedia once again business broadband down. DN40 area this must be the most unreliable broadband out there. Shocking!

@virginmedia how do I contact you regarding cutting my services back without having to sit on the phone for an hour , only to be cut off 🤬

@CamdenCabbieNW1 @virginmedia Virgin Media always do that, we have no broadband either and you need to stay hours over the phone.. #VirginMedia