Zoe Hyde

27 posts

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Zoe Hyde

Zoe Hyde

@hyde_zoe

Brighton, England Katılım Ocak 2012
79 Takip Edilen12 Takipçiler
Tracy Gorb
Tracy Gorb@tracygorb·
@tescomobile so disappointed that I have moved to you from 02 and my number has been lost during porting, I keep being reassured that it will be sorted, but a week later and many hrs on the phone & still not go it
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Zoe Hyde
Zoe Hyde@hyde_zoe·
@tracygorb @tescomobile Hi we still have not got this resolved. Can I ask if you don’t mind giving me the CEO’s number as Tesco won’t hand it over . Thanks 🙏🏼
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Tracy Gorb
Tracy Gorb@tracygorb·
@hyde_zoe @tescomobile Yes, took 2 weeks many many many hours spent on the phone and tweeting, also emailed the CEO
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Zoe Hyde
Zoe Hyde@hyde_zoe·
@tescomobile Hi Chris, still no resolution and husbands phone still not working. We have contacted 02 and they sent the number over on 10th December. Why can’t “back office “ deal with it???
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Tesco Mobile
Tesco Mobile@tescomobile·
@hyde_zoe Hi Zoe, thanks for getting in touch. I'm sorry to hear of your experience. Our Back Office Team will be doing everything possible to resolve the issue as quickly as possible. - Chris
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Zoe Hyde
Zoe Hyde@hyde_zoe·
@tescomobile - a joke. New a/c set up, husbands phone ported over in store via pac code last week.Didn’t work,3 calls later to sort & they tell me today back office will get back to us in 3-5 working days🤯now without a phone for over a week.Not good enough, don’t switch folks 😩
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Zoe Hyde
Zoe Hyde@hyde_zoe·
@tracygorb @tescomobile Thanks for the information. I’m going to need more phone calls then. Really wished we hadn’t switched now 😢
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Zoe Hyde
Zoe Hyde@hyde_zoe·
@_oliviahyde_ @tescomobile It’s still ongoing. Dad’s going mad now. Got a lot of important phone calls this week so don’t know how people are meant to contact him or would even know what’s up. Going to store tomorrow, but think it’s pointless. Reading other people’s stories about same thing not helping 🤯
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Zoe Hyde
Zoe Hyde@hyde_zoe·
@tescomobile Thanks Chris. Still can’t see why 3-5 working days from now is acceptable. Especially after being without a phone since Wednesday last week. Wished we hadn’t switched now.
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Zoe Hyde
Zoe Hyde@hyde_zoe·
@MorpheBrushes surprise surprise!Another fuming customer not received their order. Also rang U.S office and just as unhelpful. #neveragain
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Zoe Hyde
Zoe Hyde@hyde_zoe·
@BurrillJason_ congratulations for coming out on top as winner. You deserved it and proved that being true to yourself and others is the way
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