iRobot_UK

Meet our most powerful 2-in-1 robot yet. The Roomba Combo® j9+ robot vacuum and mop will leave your floors so clean, you’ll want to walk barefoot 🦶 irobot.co.uk/en_GB/roomba-c…

@stuartjsmith Hi Stuart, we're so sorry to hear of your experience. Please send us a DM with your case number so we can investigate as a priority. Many Thanks, iRobot Social

@iRobot_UK possibly one of the worst companies I have dealt with in terms of trying to get an issue sorted under warranty. Stock response seems to be to buy a new full priced unit. Utterly shambolic and bordering on criminal.

@Marchwood1 Hi there, we received your message on IG and have sent you a message to get some more details so we can support. Please do get in touch with us. Thank you, iRobot Social

@iRobot_UK Zero, Nil customer service, emails take up to a week to get a reply, phones don’t get answered. £999 machine that has not worked for months. DO NOT GET RIPPED OFF BY #irobot #roomba

@iRobot_UK DO NOT BUY an Irobot. They fail, well with warranty and the company do not do anything about it.

@Marchwood1 Hi there, we received your message on IG and have sent you a message to get some more details so we can support. Please do get in touch with us. Thank you, iRobot Social

@hairweststreet Hi there, we received your message on IG and have sent you a message to get some more details so we can support. Please do get in touch with us. Thank you, iRobot Social

@iRobot_UK DO NOT BUY a Roomba Irobot unless you want months of failed vacuuming and poor customer service that has no spare parts for broken machines still under warranty #irobot #roomba

@hairweststreet Hi there, we received your message on IG and have sent you a message to get some more details so we can support. Please do get in touch with us. Thank you, iRobot Social

@iRobot_UK Rubbish machine, does not work, software faults, mechanical faults, no customer care despite being under warranty. iripoff

Meet our most powerful 2-in-1 robot yet. The Roomba Combo® j9+ robot vacuum and mop will leave your floors so clean, you’ll want to walk barefoot 🦶 irobot.co.uk/en_GB/roomba-c…

@hairweststreet Hi there, we received your message on IG and have sent you a message to get some more details so we can support. Please do get in touch with us. Thank you, iRobot Social

@iRobot_UK Once they have sold you the machine they don’t care if its broken down with warranty - buy a different brand bcos iripoff totally

@hairweststreet Hi there, we received your message on IG and have sent you a message to get some more details so we can support. Please do get in touch with us. Thank you, iRobot Social

@iRobot_UK these reviews must be fake, I spent £999.00 and the machine lasted 3/4 months, I have spent months waiting for them to send spares, they refuse to repalce or refund, Iripoff

@hairweststreet Hi there, we received your message on IG and have sent you a message to get some more details so we can support. Please do get in touch with us. Thank you, iRobot Social

@iRobot_UK Do not buy one of these machines, they break down and irobot refuse to repair or replace even when the machine is under warranty. They have no parts, no customer service buy at your own peril

@HoopsSpalding Amazing, so good to see the clean report after a mission and know you did not have to lift a finger 😀

@iRobot_UK would have taken me ages...does a wonderful job! Brilliant

@Marchwood1 Hi, we are so sorry to hear of your experience. Can you please send us a DM with your case number so we can look into this? Thanks, iRobot Social

DO NOT BUY a Roomba Irobot unless you want months of failed vacuuming and poor customer service that has no spare parts for broken machines still under warranty #irobot #roomba #irobot_uk

@angelika_a27308 Hi Angelika, we are sorry again about the issues you are facing. We have just sent you a DM. Thanks, iRobot Social

@iRobot_UK Official letter requesting repair sent by email and post today. Hope to have this resolved within 7 days from today, as that’s my last request. You can contact me on here if you need further information👍

@iRobot_UK Good morning Ive been trying to get in contact with ye for over2 weeks about our broken Roomba.We have been promised DHL collection twice I rang DHL myself and they confirmed there is no collection booked/pending! Is this some sort of a joke or is this how you operate?

@vikramb53 Hi there, this is just a UK plug 😀

@intothe05625953 Hi there, thanks for raising this. We've just tested and there are no issues with the page or review tool. This would be an issue with your browser. We're sorry we can't help here but if you'd like to pass you're feedback onto us we'd be more than happy to share.

@theguywhosaw1 Thank you for your patience 💚

@iRobot_UK It's ok thanks. I just had a reply to my initial email. Thank you for your help

@iRobot_UK guys, its been a week since I emailed you for support, what is taking so long?!

@theguywhosaw1 Oh no! If you can just send us your case number in reply to this message we will follow up and ask the team to reach you. Thanks, iRobot Social

@iRobot_UK No... I can't. I can only send you a DM if I pay for twitter!! 🤷‍♂️

@Vrorx1qft4gn1eO Hi, we're so sorry for your experience. Could you please send us a DM with you case number so we can follow up? Many Thanks, iRobot Social

@iRobot_UK Your product is broken and I have contacted customer support but they keep ignoring me, I made my first enquiry on 20 April and since 1 May they have not replied at all. I have also called customer support but no one answered the phone for more than 30 minutes.

@davidcpardoe Thank you David, we're so pleased it's all sorted 💚

@davidcpardoe Hi David, we're so sorry to hear about your experience. Can you please send us a DM with your case number so we can help? Many Thanks, iRobot Social