Doug

@SkySports_Keith But it's the same useless officials who are behind var! English officials are just absolutely horrendous, this ref is up there for the worst!

😵‍💫 Anyone who is against VAR needs to watch this Aston Villa v Newcastle game…THREE big decisions been awarded wrongly…and it’s only half-time 🥴

#AVLNEW what the actual fuck is going on? What the fuck are English officials they are absolutely horrendous. He's 2 yards inside the fucking box

#AVLNEW Danny Murphy says he hates diving, needs to be out the game. Onana dives, wins a freekick, Danny Murphy "He's played for it, but he's done well". What lol? You mean he's dived

Gillian this is literally you campaigning for Grangemouth to be closed

@AnneHewson @TNLUK Because the awful changes they made to the app and nobody likes them!!!

@TNLUK How can you be SO busy that it’s impossible to get through - how many people are employed to answer our calls - I simply do not believe that The National Lottery receives such a high volume of calls morning afternoons evenings & weekends day in day out- cannot find answer online

Well I’ve just been on hold for ANOTHER 25 minutes with the mind numbing music belting out - I’ve played @TNLUK since it began back in 1990s first time I’ve needed to ring but obviously 1000s upon 1000s ppl ring every hour of everyday - is there actually a CUSTOMER SERVICES DEPT

@TNLUK Account doesn't need looking into, your awful new design needs looking at. I've not seen one positive comment about the change @TNLUK

Hi Doug, I'm sorry to hear that. I'd love to be able to help however I would need to look into your account to do this, which I'm unable to do over social media. Please give us a call on 0333 234 44 33. We're open from 8am until 8pm today. You can also try webchat, which can be found through the link below - national-lottery.co.uk/contact-us ^Nico

@TNLUK your new app is still awful btw. Why did I not receive an email telling me my set for life tickets had ran out after Thursday's draw??? It's a good job my numbers did not come out last night as I didn't have a ticket - because your new update is crap!!!!

@TNLUK @revelroister @TNLUK your app is an absolute shit show now. What a horrid update

Any tickets purchased prior to the app & site upgrade will show in the order they were purchased, not the order in which they would be entered into a draw. Following the app & site upgrade, when a player purchases a ticket for multiple draws, the tickets will show one at a time in the order of the draws.. For example, if they purchase a ticket on Monday for Lotto, which is entered into Wednesday and Saturday, they will see the Wednesday ticket first, and the next day (Thursday) they will see their ticket for Saturday, and so on so forth. ^Ash

When I look at ‘my games’ I don’t care about the date purchased, I just want to see what draw it’s for. The tiles don’t even stack in order of the draw date it’s soo bloody annoying. @TNLUK

@TNLUK What an awful update, did you even test the app before pushing the changes?

Here’s a handy guide to logging into our new app for the first time 📱

@TNLUK Awful design... show them in chronological order just like they used to be!

Any tickets purchased prior to the app & site upgrade will show in the order they were purchased, not the order in which they would be entered into a draw. Following the app & site upgrade, when a player purchases a ticket for multiple draws, the tickets will show one at a time in the order of the draws..For example, if they purchase a ticket on Monday for Lotto, which is entered into Wednesday and Saturday, they will see the Wednesday ticket first, and the next day (Thursday) they will see their ticket for Saturday, and so on so forth. ^Lou

🗞️ Good news 🗞️ Our new look app and website are now live, thank you for your patience.

@TNLUK @TNLUK ????

@TNLUK @TNLUK okay I've found it but why are the tickets not listed in chronological order?

But they were £2 when you came into power. You've literally increased them by 50%. What is wrong with you?

WOW! 😳 Jayson Shaw is not happy with somebody in the crowd 👀🍿 #MosconiCup 🇪🇺🇺🇸

@BBCMOTD @BBCSport Absolute nonsense. We don't want "perfection". We want consistency, for ALL teams, and for the officials to drop the clear bias for the "Big 6".

Anthony Taylor says those who expected VAR to create a decision-making “utopia” were “way off the mark.”

@ticketek_uk hi, I bought 6 tickets for Busted vs Mcfly in Newcastle, 10th October. 2 of the people cannot make it due to illness, can those 2 tickets be refunded? Thank you.

@jackbnufc @Canelo @terencecrawford So that's why youre "ill" tomorrow 😡😡😡

Can't wait for @Canelo vs @terencecrawford!

@EE No I really cant be bothered to call and be in a queue for hours. Just send me out the returns kit, I dont know why its so hard for @EE

Hi Doug, if you haven't specifically been asked to return equipment, you wouldn't receive any items to return it. If you have been asked to return it and haven't received anything, please give us a call on 150 from an EE mobile, or 0330 123 1105 from any other phone, to speak with one of our guides for help. with that.

@EE still waiting for you to send me a returns kit for my router, been waiting 2 months