@fatemehx2 I think you could have just stopped at Step 1!
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Ian Jacobs (he/him)
7K posts
Ian Jacobs (he/him)
@iangjacobs
VP, Research Director @ Forrester, helping our clients design better & more inclusive experiences; occasional devotee of the obscure; Twitter presence is my own
San Francisco, CA Katılım Mart 2009
803 Takip Edilen4K Takipçiler
What top emerging technologies should leaders be paying attention to this year? Learn more from @forrester VP Brian Hopkins in @TechRepublic. #generative AI forr.com/3rIZ75j #Forrester
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Indeed. Serious devaluation from @hotelsdotcom (as with all the airline programs these days). Golden days of travel are surely over. #hotels
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Favorite new thing overheard at a bar: “you’re white about that!” I can’t disagree - flaming tech bro white privilege on display. Just another Monday is San Francisco. #whiteprivilege #wokeaintwrong
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I’m at #Config2023 - we at #Forrester are seeing the need for designers, developers, and product folks to work more seamlessly to iterate at digital pace. Excited to see how #Figma plans to help with that! #design #digitalbusiness
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"Empathy Statements Aren’t Enough" - great new column from @christinamcal_ in @CRM magazine. "It’s time to ditch the hollow apologies and rethink empathy in customer service." Hallelujah. #cctr #custserv
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Forgot to mention: the venue looks great. Come join me in London on May 25th! #cx #AI #GenerativeAI #custserv
Ian Jacobs (he/him)@iangjacobs
Come join me in London on May 25th in a fireside chat about the potential of generative AI in customer service as part of a day devoted to that topic. Registration link is here: #cx-connect-explore" target="_blank" rel="nofollow noopener">sprinklr.com/lp/cx-connect-…
#CX #cctr #custserv English
Asynchronous chat is the next big trend in customer service. Discover the technology, its benefits, and its challenges in this week’s What It Means with Senior Analyst @ChristinaMcAl_ . bit.ly/3AVmxpG #CustServ #ForresterPodcast #CCTR
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I had a great conversation with @DaveMichels - we ranged from cocktails to reggae to The Treasure of the Sierra Madre. Sort of an opportunity to get to know the analyst outside of their domain-specific work. Fun series to watch for any in #cctr #ucaas #uc #chatbots space.
Dave Michels@DaveMichels
InfluenceMe! with @IanGJacobs twitter.com/i/broadcasts/1…
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@rhilsen @DaveMichels @RadiatorWhiskey I did think about mentioning penicillins...and that does remind me of that night in Seattle, for sure!
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Cocktails with @iangjacobs and @DaveMichels… Make it a Penicillin from @RadiatorWhiskey (with a chaser of ‘Chase the Devil’).
Ian Jacobs (he/him)@iangjacobs
Should be a fun conversation...mostly cuz Dave is a fun guy to chat with!
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Should be a fun conversation...mostly cuz Dave is a fun guy to chat with!
Dave Michels@DaveMichels
Today at 3PM PT - episode #6 of InfluenceMe - the interview show of the most influential influencers of enterprise comms. Today's guest is @iangjacobs #Live on Twitter. You might want to view this one with a cocktail.
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“With digital alignment and #CX in focus … organizations have seen 2.4 times the revenue growth ... and twice the profitability as organizations without such alignment,” @destinationCRM writes per @forrester’s Customer-Obsessed Growth Engine research. #Forrester #digitalbusiness
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QME
@OccupyDemocrats Why don't you ever post links to these stories????
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BREAKING: Ten days after North Dakota Republicans voted against providing free lunch to hungry low-income students they pass legislation to give themselves free money to pay for their own meals — meaning they are literally taking food out of the mouths of children to save themselves a few bucks. RT IF EVERY SINGLE ONE OF THEM SHOULD BE VOTED OUT OF OFFICE!
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@fatemehx2 He always has me cackling! Usually one of the highlights of my week.
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AI Reshapes The 2023 Forrester Wave™ Evaluation For CCaaS forrester.com/blogs/the-2023… New #Forrester blog by @jmaxball highlighting key findings in our CCaaS Wave. #cctr #custserv
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Learn more from @forrester in @Forbes about how good customer service can drive *billions* in new revenue across industries. #CX #cctr #custserv forr.com/3YPuSF2 Based on the great work from @christinamcal_
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