Ian Townend

@FatFace Just to follow up on this - I went to the Castleford Outlet store and the first person I asked said nothing could be done but then Leon said "switch with me and I'll sort it" - 5 minutes later he'd found the transaction and processed the refund! Great service!

Really disappointed with @FatFace - Christmas pyjama bottoms opened and full of holes. Unfortunately no receipt but told nothing can be done, can't even look up the transaction to reprint the receipt for me apparently so a wasted £15!

@FatFace I do and I showed them the transaction on my phone and they said there was nothing they could possibly do about it! I'm actually calling to the outlet again today so will show them this feedback.

The @wizzair website is shocking - constant popups asking if you're human - I'm literally at the point of entering my card details and it won't let me book. Appalling!

@GaryMcAllister Nice to see Yorkshire puddings aren't restricted to God's own country when it comes to Sunday roast dinners! Baby sweetcorn though...I guarantee that no Yorkshire dinner would feature that...

Daddy roast dinners 🍗🥔 happy Sunday !

@HMRCcustomers I have an issue in that my tax code has changed without me being told and none of the information online adds up. Is there a way to avoid hanging on the phone for another hour to risk disconnection?

@iantownend Hi Ian, sorry you had struggled to get through and the line disconnected while on the call. Is there anything in general we can help with here? Thanks, Anas

Unbelievable @HMRCcustomers - an entire HOUR waiting for someone to answer the phone and then they operator tells me that they have very poor signal where they are and the call cuts off! Appalling service.

@DJTurner90 Agree on the high street part, surely it's online that is the biggest competition for them.

@iantownend I went into John Lewis in Cheadle a couple of weeks back. It didn't look or feel like a Poundland. I am confident they could both exist in perfect harmony

John Lewis still making a loss. Quote "The department store has faced stiff competition in recent years on the High Street, resulting in a series of store closures" - what competition still exists on the Street other than M&S?

Prawn cocktail crisps only came out in the 1970s!

@simplybenuk @dxw @techUK @tomriordan @dmann_ldn @Matthew_evs @john_farenden It is us! Didn't realise you were at dxw, shame we missed each other. Let us know if you're up and I'll sort something out including Dave!

@dxw @techUK @tomriordan @dmann_ldn @Matthew_evs @john_farenden and @iantownend ?

Thanks to everyone who joined us at the @techUK Leeds Summer Social yesterday. Despite the weather, it was a great evening with lots of lively conversation and new connections made. A special shout-out to @tomriordan, @dmann_ldn @Matthew_evs for opening the event. #LeedsDigital

Absolutely blows my mind!

@breidobrien Amazing Breid, where are you?! I was in Puy Saint Vincent last week and looking forward to Val d'Isère in March!

Is this what feeling “0n top of the world” is like I ask myself #inversion #skimorning #smellingtheroses

Really pleased to have been asked to write an article published today in a supplement to the Guardian and online about standards in the health and care!

@AldiUK Completely different products.

They're Jammy Wheels Shaun JAMMY WHEELS

Great to see all the Christmas items coming into @AldiUK but starting to get worried now that the truffle crisps won't make an appearance this year...

🇬🇧 We fixed the Vote Leave ad from 2016 that listed all the benefits of Brexit. This one’s a lot more honest. #MondayMotivation #HonestBrexitAd

@JonFromHR @GaryMcAllister @minoritisedNHS @KoganPageHR We have a project running now on provisioning systems access and using digital staff passports to provide code information for HR onboarding. Happy to connect you to the team @JonFromHR

If any NHS CEOs or Execs would like a free copy of my book please send me a DM. They are open - keen to spread digital knowledge at the top.

They are completely different things thank you

@Crossley_Alex @NHSEngland Great few years working with you! Have a great time exploring! Looking forward to pictures of your adventures and living vicariously through you for a few months!

Today I left @NHSEngland after a brilliant 3 years setting up NHSX and driving digital transformation. I'm off to take a career break, to travel the world and experience new cultures. But digital is the future of healthcare, and I look forward to coming back to finish the job!