Interactive Brokers

We’re live! 🔴 #IBKR's Senior Economist @JoseTorresEcon is analyzing the markets and the new Consumer Confidence reading, reviewing ForecastTrader contracts, and taking your questions: x.com/i/broadcasts/1…

Bonjour, merci de nous avoir contactés, et nous sommes désolés d'apprendre que votre expérience n'était pas ce que vous attendiez. Nous espérons que votre problème est résolu. Si ce n'est pas le cas, veuillez vérifier votre connexion réseau et réessayer après avoir complètement fermé la plateforme. Vous pouvez visiter notre page d'assistance rapide pour des étapes de dépannage immédiates. ibkr.com/help Vous pouvez consulter notre page État du système à tout moment pour des mises à jour. spr.ly/IBKR_SystemSta… Si le problème persiste, veuillez créer un ticket web détaillé auprès des services clients pour assistance : spr.ly/IBKR_Tickettw

Merci @IBKR pour l'annulation de tous mes ordres en cours ...

Hello, thank you for reaching out. In this situation, you would need to contact Client Services via phone. For security reasons, we're unable to reset passwords or unlock accounts via email or chat. Thank you for your understanding. You can find our phone support details here: spr.ly/IBKR_ClientSer…

@IBKR Nechápu proč mi IBKR blokuje přístup do mého účtu a nutí mě ke komplikovaným bezpečnostním prvkům.

Hello, thank you for reaching out, and we're sorry to hear your experience was not what you expected. Please be advised there was an earlier issue that resulted in some outstanding orders being cancelled. At this point, the original issue has been resolved. We will notify all impacted clients as necessary. Please review your outstanding orders and resubmit them as needed. We apologize for any inconvenience this may have caused. You can check our System Status page any time for updates. spr.ly/IBKR_SystemSta… If the issue persists, please create a detailed web ticket to Client Services for assistance: spr.ly/IBKR_Tickettw

Hey @IBKR do you want to explain why you cancelled all of my longstanding orders today without my permission or my request to do so!?

Hello, thank you for reaching out, and we're sorry to hear your experience was not what you expected. Please be advised there was an earlier issue that resulted in some outstanding orders being cancelled. At this point, the original issue has been resolved. We will notify all impacted clients as necessary. Please review your outstanding orders and resubmit them as needed. We apologize for any inconvenience this may have caused. You can check our System Status page any time for updates. spr.ly/IBKR_SystemSta… If the issue persists, please create a detailed web ticket to Client Services for assistance: spr.ly/IBKR_Tickettw

@IBKR your platform went down in the middle of trades and cancelled orders, resulting into loss of profit. You guys didn't even give an update. Haven't been able to place orders since more than an hour. PLEASE PROVIDE AN UPDATE #futures #trading #ibkr

Hello, thank you for reaching out, and we're sorry to hear your experience was not what you expected. Please be advised there was an earlier issue that resulted in some outstanding orders being cancelled. At this point, the original issue has been resolved. We will notify all impacted clients as necessary. Please review your outstanding orders and resubmit them as needed. We apologize for any inconvenience this may have caused. You can check our System Status page any time for updates. spr.ly/IBKR_SystemSta… If the issue persists, please create a detailed web ticket to Client Services for assistance: spr.ly/IBKR_Tickettw

@BloomDemark @IBKR I tried. It says I don’t have trading permission. Customer service taking forever to pick up

I can’t close any of my futures positions at interactive Brokers.. anyone else having this issue?? Bad timing for IBKR to be broken in this crazy market! @IBKR

Hello, thank you for reaching out, and we're sorry to hear your experience was not what you expected. Please be advised there was an earlier issue that resulted in some outstanding orders being cancelled. At this point, the original issue has been resolved. We will notify all impacted clients as necessary. Please review your outstanding orders and resubmit them as needed. We apologize for any inconvenience this may have caused. You can check our System Status page any time for updates. spr.ly/IBKR_SystemSta… If the issue persists, please create a detailed web ticket to Client Services for assistance: spr.ly/IBKR_Tickettw

@IBKR Is there a system issue today? My account suddenly became "No Trading Permission" for stocks I traded normally yesterday. plus I can't even sell existing positions to close. Support/Live Chat/ support ticket is currently unavailable. Please investigate

Hello, thank you for reaching out, and we're sorry to hear your experience was not what you expected. Please be advised there was an earlier issue that resulted in some outstanding orders being cancelled. At this point, the original issue has been resolved. We will notify all impacted clients as necessary. Please review your outstanding orders and resubmit them as needed. We apologize for any inconvenience this may have caused. You can check our System Status page any time for updates. spr.ly/IBKR_SystemSta… If the issue persists, please create a detailed web ticket to Client Services for assistance: spr.ly/IBKR_Tickettw

@Dream_S14 @IBKR me too , and live chat is 404 error @IBKR

Hello, thank you for reaching out, and we're sorry to hear your experience was not what you expected. Please be advised there was an earlier issue that resulted in some outstanding orders being cancelled. At this point, the original issue has been resolved. We will notify all impacted clients as necessary. Please review your outstanding orders and resubmit them as needed. We apologize for any inconvenience this may have caused. You can check our System Status page any time for updates. spr.ly/IBKR_SystemSta… If the issue persists, please create a detailed web ticket to Client Services for assistance: spr.ly/IBKR_Tickettw

@speculator20221 @IBKR Yes happened with me today. Unable to call them or make any buy or sell. No email on this.. unable to call ibkr.. Could only raise a ticket online @IBKR

Anybody just have $IBKR cancel all their open orders? @IBKR Apparently a widespread issue right now and trading permissions disabled.

Hello, thank you for reaching out, and we're sorry to hear your experience was not what you expected. Please be advised there was an earlier issue that resulted in some outstanding orders being cancelled. At this point, the original issue has been resolved. We will notify all impacted clients as necessary. Please review your outstanding orders and resubmit them as needed. We apologize for any inconvenience this may have caused. You can check our System Status page any time for updates. spr.ly/IBKR_SystemSta… If the issue persists, please create a detailed web ticket to Client Services for assistance: spr.ly/IBKR_Tickettw

Hi @IBKR , I really enjoy waking up in the morning finding out that you've had another issue with a software update, the 2nd in a month This time, your issue cancelled all open buy/sell orders and stop losses overnight After 7yrs of using your platform, I'm quickly losing trust

Hello, thank you for reaching out. To trade certain products or in specific regions, you'll need to request permissions. These are based on your financial profile (e.g., age, experience, net worth, objectives) and sometimes your location. Please note we can’t share the exact requirements for each permission. If you have questions or concerns, please submit a detailed web ticket to Client Services so they can assist: spr.ly/IBKR_Tickettw

@IBKR there is no way you are the #1 rated trading platform. When a client with $1 mm in liquid cash & 20+ years trading experience, and a credit rating of 800+ does not have approval to buy $IBIT you have a problem.

@HandsDiamo96856 Hello, thank you for reaching out, and we're sorry to hear you are experiencing issues. For time sensitive trading inquiries, please submit a detailed web ticket to Client Services so they can assist you promptly. spr.ly/IBKR_Tickettw

@IBKR you put a margin call on an account with $13K in margin while you were holding a $50,000 deposit for 7 days before making it available to trade. On an account that had a significant positive balance.

Hello, thank you for reaching out, and we're sorry to hear your experience was not what you expected. We hope your issue is resolved. If not, please check your network connection and try again after closing the platform completely. You can visit our Quick Support page for immediate troubleshooting steps. ibkr.com/help You can check our System Status page any time for updates. spr.ly/IBKR_SystemSta… If the issue persists, please create a detailed web ticket to Client Services for assistance: spr.ly/IBKR_Tickettw

IBKR platform down for the last 10 minutes on both desktop and mobile. Anyone else facing this issue? #IBKR #trading @IBKR

Hello, thank you for reaching out, and we're sorry to hear your experience was not what you expected. Please be advised there was an earlier issue that resulted in some outstanding orders being cancelled. At this point, the original issue has been resolved. We will notify all impacted clients as necessary. Please review your outstanding orders and resubmit them as needed. We apologize for any inconvenience this may have caused. You can check our System Status page any time for updates. spr.ly/IBKR_SystemSta… If the issue persists, please create a detailed web ticket to Client Services for assistance: spr.ly/IBKR_Tickettw

Wake up and find all my @IBKR orders are erased. And a bulletin from IB that says 'check your orders'. Not a pleasant start to the day and several opportunities missed. What is going on?

Hola, gracias por ponerte en contacto, y lamentamos saber que tu experiencia no fue lo que esperabas. Esperamos que tu problema se resuelva. Si no, por favor verifica tu conexión de red y vuelve a intentarlo después de cerrar completamente la plataforma. Puedes visitar nuestra página de Soporte Rápido para pasos de solución de problemas inmediatos. ibkr.com/help Puedes consultar nuestra página de Estado del Sistema en cualquier momento para actualizaciones. spr.ly/IBKR_SystemSta… Si el problema persiste, por favor crea un ticket web detallado para Servicios al Cliente para asistencia: spr.ly/IBKR_Tickettw

¿Soy el único al que le han quitado todas las órdenes, @IBKR esta noche? Esto es un error grave. ¿Cómo podéis permitir este error? Me habéis dejado todas las posiciones sin stops... Flipo 😫

@Blue_1Trades Hello, thank you for reaching out. If you have a specific suggestion(s) on how we can improve, we would like to hear it! Please review this FAQ on where you can leave your feedback: ibkr.com/faq?id=32653353

@IBKR for the love of god please update your UI . It's so laggy and UNintuitive.

@Cpyles42 Hello, thank you for reaching out, and we're sorry to hear you are experiencing issues. For time sensitive trading inquiries, please submit a detailed web ticket to Client Services so they can assist you promptly. spr.ly/IBKR_Tickettw

@IBKR Is there a problem with your trading platform? Just lost ability to trade futures! No one answering phone or chat.

@itsukitak Hello, thank you for reaching out, and we're sorry to hear you are experiencing issues. For time sensitive trading inquiries, please submit a detailed web ticket to Client Services so they can assist you promptly. spr.ly/IBKR_Tickettw

Anyone having issues with @IBKR orders?

Hello, thank you for reaching out. We are sorry to hear your experience was not what you expected. We have invested in customer service to significantly reduce our wait times and to provide fast assistance to our clients. The best place to start is the Quick Support feature located in Client Portal: ibkr.com/help We have Client Services Teams across the globe which can be reached by web ticket: spr.ly/IBKR_Tickettw We are also happy to answer general questions here. We would appreciate the opportunity to turn your experience around.

@IBKR WTF OS going on with your Customer Service phone support, been trying to get through for past hour. Your company is an embarrassing joke, worst service ever!!!

Hello, thank you for reaching out. We are sorry to hear your experience was not what you expected. We have invested in customer service to significantly reduce our wait times and to provide fast assistance to our clients. We have Client Services Teams across the globe which can be reached by web ticket: spr.ly/IBKR_Tickettw We are also happy to answer general questions here. We would appreciate the opportunity to turn your experience around.

Haha. It's almost impossible to contact their live chat on a normal day. Let's just say that it's a good thing they have low fees/commissions, because their service is horrible, their various websites are horrible and very difficult to navigate, and their in-house trading platforms are horrible.

@dr_otker Hello, thank you for reaching out, and we're sorry to hear your experience was not what you expected. Please create a detailed web ticket to Client Services for assistance with your inquiry: spr.ly/IBKR_Tickettw

Last night @IBKR systems glitched AGAIN and cancelled all my outstanding orders, 17 in total. I just spent more than half an hour resubmitting them thanks to a poor user interface and slow servers. This has happened before a few times and I believe will happen again. So could @IBKR at least offer a way to easily restore the cancelled orders?