Iggy | Dune: Awakening

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Iggy | Dune: Awakening banner
Iggy | Dune: Awakening

Iggy | Dune: Awakening

@igmiro

Community Manager @Funcom - Working on @DuneAwakening// Prev: @MetalHellsinger & @ConanExiles// 🇪🇸 in 🇸🇯. My opinions 👉 not my employer's. But🍕+🍍=❤️‍🔥

The Osloverse Katılım Temmuz 2010
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Iggy | Dune: Awakening
Iggy | Dune: Awakening@igmiro·
we wrapped up another gamescom (my 4th!) and with that comes the fan-favorite post-event recap and shout-out thread®️ it's been an intense week so this is gonna take a while a 🧵
Iggy | Dune: Awakening tweet media
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Lossy
Lossy@L0SSY·
@igmiro Holy shit! They're making a movie about your game?!
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Iggy | Dune: Awakening
Iggy | Dune: Awakening@igmiro·
@LG1T we beg to differ but we understand changes may not be to the liking of everyone. we'll keep working on improving the game and hopefully we'll strike the balance you like better in a future update!
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LG1T
LG1T@LG1T·
@igmiro Yeah, dune is going straight downhill now 😮‍💨
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Iggy | Dune: Awakening
Iggy | Dune: Awakening@igmiro·
please read 🙏 (and keep an eye on the developer update, coming soon)
Dune: Awakening@DuneAwakening

Hey Sleepers, We would like to follow up on the Hagga Basin incident that happened earlier this week. As we announced previously, we have been investigating and issued game sanctions to those we found to have abused this exploit. We have issued permanent bans to those we have found to have partaken in this exploit extensively and with clear intent to harm the progress of other players, while a temporary 14 day suspension has been issued to those who participated in this exploit to a lesser extent. If you have been affected by these sanctions, please know that you can contact customer support to appeal your suspension. You can contact our support team through their platform: funcom.helpshift.com/hc/en/4-dune-a… Our customer support portal is the only platform through which you can appeal our decision. This breach of the game’s core rules should never have occurred. Although we deployed a fix as soon as possible, some players were still affected by the exploit and the resulting rollbacks on some servers. We have read all your feedback and we fully understand how frustrating this loss of progression has been for you. We will address this further in our upcoming Developer Update. Thank you for your patience.

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Hilary
Hilary@HilaryARacing·
@igmiro will there be any way to recover the items we lost due to the rollbacks on Stoneheart?
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Iggy | Dune: Awakening
Iggy | Dune: Awakening@igmiro·
@DarthIxion not on their plate at all. we're simply not at that point where we're considering one thing or the other yet
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Darth IxIoN
Darth IxIoN@DarthIxion·
@igmiro Come on Iggy whats a status update on Sony & Microsoft being on board with crossplay when it launches on console? Literally asking for friends who are driving me nuts about it thats why I hound yall🤣
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Iggy | Dune: Awakening
Iggy | Dune: Awakening@igmiro·
important info in regards to the pve base exploit 👇
Dune: Awakening@DuneAwakening

Hey everyone, We found the issue that allowed players to unintentionally damage player bases in PVE areas and we have made changes to ensure that this method can no longer be used to bypass standard game mechanics. In order to restore most of the damage caused, we will roll back the progress on five worlds: Pax, Epsilon Eridani, Harmony, Arrakis, Stoneheart by 24 hours from the moment the servers were brought offline. This will allow us to focus on the worlds most impacted by this exploit while limiting the negative impact on players who have made normal progress. We believe this is the most balanced approach, given the nature of this incident. Players who believe they lost their base to this exploit before the cutoff mark or from other worlds are kindly advised to contact our customer support team. They will be provided with adequate resource and item packages to cover any losses incurred. We also want to reiterate that exploiting bugs or bypassing standard game mechanics is not permitted in the Dune: Awakening community. Players identified to have repeatedly used this exploit will be permanently banned from the game. Lastly, we will disable this week's Coriolis Storm to ensure that players who did not have the opportunity to back up their Deep Desert base can do so safely. We appreciate everyone who reported a bug or notified us about this issue. We are in the process of bringing all the worlds except the five mentioned above back online in the next hour. The rest will be available as soon as the rollback process is finished. We will keep you posted. Thank you for your patience and understanding today. We sincerely apologize for the inconvenience this might have caused.

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