Maxim Greats

@GoogleSmallBiz @GoogleAds All I need: save (206) 415-0044 as Call Asset in CID 967-785-9745. Error: “An error occurred. Please try again later.” Web interface. Google Ads Editor. Both broken. Backend bug. 7 days. @GoogleAds fix this.

@GoogleSmallBiz @GoogleAds day 5, campaign blocked, case closed without fix, specialist no-showed. Small business cannot launch. #GoogleAds #PPCchat #SupportFail #SmallBusiness

@GoogleAds @Google Here is the proof. Specialist Mary Kathryn Mapa scheduled this call for May 13th, never showed up, and then closed the case without fixing the bug. It's been 5 days of silence on Case #4-1712000041339. Unacceptable professional conduct! #GoogleAds #SupportFail

@GoogleSmallBiz @GoogleAds May 17 at 2:00 AM Pacific — @GoogleAds called back at 2 in the morning. After 7 days of missed callbacks and zero resolution. This is your idea of support?

@GoogleSmallBiz @GoogleAds Day 7. Still broken. 4 tickets. 3 missed callbacks. Simple Call Asset bug. Campaign cannot launch. @GoogleAds @GoogleSmallBiz

@GoogleAds Ticket #3-8969000041156 (May 14) — Specialist Sabita requested screen recording. I sent it May 15 6:55AM. Requested callback 2PM. No call. No reply. Call Asset bug CID 967-785-9745 still broken. Day 6.”

@imxm39 Hi there. Please follow us and let us know when you do so, then we can discuss the next steps over DM. Thanks.

@GoogleAds Ticket #3-8969000041156 (May 14) — Specialist Sabita requested screen recording. I sent it May 15 6:55AM. Requested callback 2PM. No call. No reply. Call Asset bug CID 967-785-9745 still broken. Day 6.”

@GoogleAds “Ticket #4-8921000040974 (May 12) — Specialist Mary Kathryn Mapa promised callback May 13 2PM Pacific. Never called. Closed without fix.”

@GoogleAds This is my second escalation. I have two active tickets with no resolution: “followed. This is escalation #2. Two tickets, zero resolution. I need a supervisor to call (206) 483-4527 today.”

@Uber_Support If I had any issues with my documents, you would have cut me off within two minutes; yet here, in six—SIX—days, you haven't done absolutely ANYTHING.

Thanks for bearing with us while we look into this further. We understand how important this is, as the UberX option isn’t appearing on your app interface. Our team has checked your account, and a specialist is currently working on your case. Your concern is receiving prompt attention. For now, please keep an eye on your email for updates. We truly appreciate your patience.

@Uber_Support @Uber_Support Uber X has been missing from my driver app for 3 DAYS. Called & messaged support multiple times — told to wait 15 min, 4 hrs, 2 days, now 3 MORE business days. Zero fix. Zero compensation. This is my income. Escalate NOW or I'm filing a formal complain

@Uber_Support And don't you dare write that you understand and sympathize. You don't understand or sympathize with anything.

@Uber_Support I am sick and tired of dealing with your support team—and your escalation team, too. Do something about this; I am under constant stress because of your incompetence.

@Uber_Support You have deprived me of my income due to your incompetence. How much longer is this going to go on? I have been trying for six days just to get you to simply enable UberX for me.

@Uber_Support I am asking you to finally resolve this issue rather than sending another template response.

@imxm39 We understand your concern regarding app issue. To assist you further, kindly share with us the phone number and email address associated with your Uber account via DM, so we can assist you accordingly. twitter.com/messages/compo…

@Uber_Support I receive the same response — please wait another 3 business days. Because of this situation I have been unable to work for 4 days and have lost income. I have been driving with Uber for almost 4 years and have never experienced this kind of treatment.

@Uber_Support logged out and logged back in. Nothing has changed. The Reset button is inactive because Uber X does not appear as an option at all. You have confirmed yourselves that all my documents are active and my account is set up correctly. This means the issue is on your side. Every day

@Uber_Support Hi, I have been contacting your support team for 4 days now regarding the same issue — Uber X is not showing in my Driver Preferences. During this time I have completed every step you recommended: I checked the Preferences tab, uninstalled the app and installed the latest

...complaint with consumer protection authorities. I am a driver — this is 3 days of lost income due to YOUR technical failure. I need a real human escalation, not automated delays. #UberFail #UberDriver