Ajay Ghode

@airindia AI you don’t need to provide any details of where you spent our money which is due as a compensation for your pathetic services. Enjoy the money rain and Shame on you AI.

@inblitz Dear Mr. Ghode, we understand your concern. As advised, the detailed information has already been shared with you via email. We appreciate your understanding.

@airindia @TimesNow @timesofindia AI-161 flight from DEL-LHR on 15th March delayed by 13 hours. First passengers were made to sit in the aircraft for 3 hours in humid atmosphere and then asked to deplane with luggage off boarded with pathetic communication.

@airindia Dear AirIndia I understand. Please keep the money due to me and hundreds of other passengers who has been traumatised because of your pathetic services. Use this contribution to repair aircrafts so that your customers dont die or suffer due to your negligence. Shame on you AI.

@inblitz Dear Mr. Ghode, we acknowledge your concern and have responded to your concern via email. Kindly note that the resolution provided is in line with the policy. Unfortunately, we are unable to extend the same at our end. Thank you for your kind understanding.

@airindia Whats the update Air India?

@inblitz Dear Mr. Ghode, we truly empathize with your experience as it is taking us longer than usual. However, we've highlighted your details internally and therefore shall get back to you with further updates via the same email at the earliest. Kindly allow us a little more time.

@airindia Are you expecting unlimited patience from the tormented passengers. Is there any ethics left in this company or thats also llst along with the profits?😡

@airindia How much patience are you expecting? I have waiting for a month now, and after that i get such an insensitive response denying compensation….😡

@inblitz Dear Mr. Ghode, we hear you. We are looking into your concern on priority. We will get back to you soon via the same email. Your patience in the meantime will be appreciated.

@airindia I have posted the same response in my previous post…what kind of understanding are you expecting me to show? AI’s utter incompetence to manage the operations and customer service is evident. Now you have the audacity to say you won’t pay the compensation for +26 hours ordeal.

@inblitz Dear Mr. Ghode, we understand your concern. As checked, our team has already replied to you via email regarding your concerns. Hope for your kind understanding in this regard.

@airindia This is the reply i get for paying premium for one way journey and arriving 26 hours later at my final destination. With no hotels, food, water, transport provided during this ordeal. AI team should daily observe a minutes silence for every day for the down fall in cust service.

@inblitz Dear Mr. Ghode, thank you for flagging this. Please rest assured that we are highlighting it internally to have it addressed and to avoid any recurrence. We hope to serve you better in the future.

@airindia @airindia such a petty company and pathetic service, shame on you AI that you are the national carrier our great India.

@airindia @airindia and that AI staff with hotels booking waiting outside arrivals. When we went outside at arrivals with our bags there were no AI staff and after one hour searching for them we realised that they lied to us. We had to book our own hotel almost at 11pm GMT.

@ReviewClient_ I have sent the DM please reply asap about accommodation arrangement.

@britishairways i have flight from Delhi-LHR on 15th AI-161 which is delayed by 13 hours hence my connecting flight BA1442 LHR-EDI is no longer feasible. Hence i am now booked on 16th march 10:40 am BA1446 LHR-EDI. Due to this i need overnight accommodation near T5. Pls help.

@airindia @TimesNow @timesofindia @airindia @TimesNow @timesofindia stranded at london airport till next day for their connecting flight since AI-161 will land post 8pm GMT. What about the duty of care under UK261? As an international carrier can AI afford to disregard regulations?

@airindia @TimesNow @timesofindia @airindia @TimesNow @timesofindia sense to go the hotel just for an hour considering travel time, room allocation time and again coming back to the airport 3 hours before. Besides AIR INDIA flatly denying providing hotel accommodation to the passengers who are going to be

@airindia @airindia question is not about understanding its about your responsibility to abide by UK261 regulation for duty of care and you must provide me overnight accommodation in london along with transport and meals and suitable compensation.

@inblitz Dear Mr. Ghode, we are concerned to learn this. While we always aim to operate on time, certain delays are unpredictable. We seek your understanding.

@airindia on 15th March AI-161 DEL-LHR delayed by 13 hours. Due to this my connection from LHR-EDI had to be changed and since rescheduled AI-161 is reaching LHR post 8pm GMT I was booked on LHR-EDI only on 16th march. That means i need to spend entire night in London.

@airindia i asked for hotel booking for 15th night to air india staff at delhi and they denied it and they were not bothered how will i manage thru the night. Please note under UK261 regulation air india is bound by duty of care and you wont be able to deny the accommodation.