IndiGo

@anurag7100 Hi, we are here to assist you. Please allow us some time to look into it. ~Yash

@IndiGo6E PNR H8NTMJ why seats are not allocated together, if infant is there you also not give option for seat selection. Literally it’s tuff to travel with you..

@prakhar23792279 Hi, we kindly request you to allow us some time, while we are getting this checked. ~Apurva twitter.com/messages/compo…

@IndiGo6E Extremely disappointed with the delay in my compensation (PNR R5F9PC). Promised within 24–48 hrs, but it’s been MONTHS now. Submitted all documents, still no resolution despite multiple follow-ups. Escalating this to @DGCAIndia. This is unacceptable. #IndiGo #DGCA

Dear, we understand how this evolving situation may be affecting your travel plans and appreciate your patience. Given the situation, we’re carefully assessing conditions before confirming flight schedules. Please note, the safety of our customers remains our top priority. We request you to please check the latest flight status before proceeding to the airport: goindigo.in/check-flight-s…. Thank you for your continued understanding. ~ Gaurav x.com/messages/compo…

@IndiGo6E please let me know the status of flight 6E1050 on 29 March. Is it scheduled or cancelled? My colleague has a booking.

@Starboy7646 Hi, we regret the inconvenience caused. We kindly request you to share your PNR along with your contact details via DM so that we can check this and assist you further. ~ Gaurav twitter.com/messages/compo…

@IndiGo6E seems like some issue with flight 6E352 from PNQ to HYD. Boarding completed and flight parked mid way before take-off since 35 mins on runway at Pune Airport. Aircraft Not moving! Can you please check? Everyone worried.

@samanvay11 Hi, as checked, the needful has been done and the refund has already been processed to the source mode of payment. Requesting you to please connect with the concerned bank regarding the same. ~Rohit

@IndiGo6E despite assurances that I will get refund for PNR JB3TVQ; there has been no action on this. Please check

Hi, we understand your concern. Please know that at times the ground air conditioning cannot be used immediately. However, as soon as the flight takes off, the AC kicks in. Further, we have duly noted your feedback. Further, to assist you, we would request you to kindly share your PNR along with your contact number. ~ Gaurav x.com/messages/compo…

Very poor experience with @IndiGo6E. Passengers were made to board and have been waiting for 50 minutes inside without AC. Everyone is sweating and suffocating and repeated complaints are met with the same response, AC will start soon. Completely unacceptable @DGCAIndia @MoCA_GoI

@Laxjai999 Hi, we understand your concern. Please know that at times the ground air conditioning cannot be used immediately. However, as soon as the flight takes off, the AC kicks in. Further, we have duly noted your feedback. Looking forward to serving you better in the future. ~ Gaurav

@IndiGo6E Sitting inside flight 5202...AC switched off since boarding. Door closed ... pilot annouces that AC will start when engines are switched on !!!!! Early morning Sauna bath ! @Jaishree_7

@DeepakYerupilly Hi. We would like to inform you that our team is closely monitoring the situation and all flight status updates will be directly communicated on the registered contact details. Meanwhile, you may refer to bit.ly/3DNYJqj to keep a track of live flight status. ~Rohit

@IndiGo6E Hello Indigo Team , Would you please Help me with the information on flight No - 6E94 is operating from Riyadh To Hyderabad?

@Rachit_jainn Hi, we are concerned to hear this. Requesting you to please share the PNR via DM so that we may get this checked. ~Rohit

@TurkishAirlines @IndiGo6E My baggage has been missing since my travel from Manchester to New Delhi on 19 March. My original booking was with IndiGo but I was rebooked on Turkish Airlines. PIR: 2026071211
Please provide an urgent update on the location and delivery of my baggage

@deepesh9511 Hi, we believe our team connected with you and assisted regarding the same in the best possible manner. For any further assistance, we are just a DM away. ~Rohit

@IndiGo6E @MoCA_GoI @IndiGo6E Helio @MoCA_GoI can you strictly look into the matter. From past few days i am just getting update that they have raise the concern and soon they resolve the issue but I am not seeing any progress and initiation of my refund.

@IndiGo6E @MoCA_GoI @DGCAIndia Extremely disappointed with the service on 6E225 9th March 2026. Despite a 1 hour delay, your team provided FALSE information regarding hotel accommodation and food.

@aadityadesigner Hi, we truly regret the inconvenience caused. Kindly allow us some time to look into this, and our team will reach out to you at the earliest. ~ Gaurav twitter.com/messages/compo…

@IndiGo6E @DGCAIndia @Paytm PNR- R1T3JB ( Dubai - Mumbai ) 2nd May 2026. Since my parents who are senior citizens couldnt travel to dubai from Mumbai ( PNR Z4U1KI - 6th march 26) due to current restrictions. Need to cancel their return flight and need full refund on the same.

@MurtujaSohail Mr. Murtuja, we attempted to contact you via phone; however, we were unable to connect. Please note that the required changes have already been completed from your end. ~ Gaurav twitter.com/messages/compo…

@IndiGo6E My flight from Hubli to AbuDhabi was cancelled for April 12th, I need to book a different flight for a different date; however, when I attempt to make the change, the system asks for an OTP. I am currently in India, but my mobile number is from the UAE. Can you give me a advice.

Travel Advisory Given the evolving situation in the Middle East, there could be changes in flight schedules. We request customers to check their latest flight status at bit.ly/31paVKQ before heading to the airport. The flights listed below are scheduled to operate on 25 March 2026 and our teams are working diligently to help customers reach their destinations as smoothly as possible. To keep you informed, timely updates are being shared on your registered contact details. Should you need any assistance, our support teams remain readily available to help. Your safety and well-being continue to guide every decision we make, and we are in constant communication with the relevant authorities to ensure safe operations.

@hariharish06 Hi, we truly regret the inconvenience caused. Kindly allow us some time to look into this, and our team will reach out to you at the earliest. ~ Gaurav twitter.com/messages/compo…

Dear @IndiGo6E why should a customer pay the convenience charges when the flight canceled by you but not me. Even though for namesake its mentioned no extra cost but you deducted. Why? @DGCAIndia @RamMNK sir fyi why customer has to suffer plz advise!

Hi, please be informed that the name on the government-issued ID must match the name on the booking. Kindly note that a complete name change is not permitted; only minor corrections can be made. You may DM us your booking details along with the requested name correction and supporting documents, so we can review and advise accordingly. ~ Gaurav x.com/messages/compo…

.@IndiGo6E My friend mistakenly entered my nickname on my ticket (PNR: LERWUH). I have already raised a request (Case: 34179136) and shared my passport. The Dubai office asked me to check with the online team. Please help me with this name correction as my flight is on 30th March

@rules_mango Hi, we understand your concern. We kindly request you to share your PNR along with your contact details via DM so that we can check this and assist you further. ~ Gaurav twitter.com/messages/compo…

@IndiGo6E @IndiGo6E cancelled my flight, forcing me to spend lakhs on alternatives. No resolution. @DGCAIndia where is the enforcement? @MoCA_GoI Airlines violate rules, passengers pay the price, and regulators stay silent. This is unacceptable. @jagograhakjago @consaff @airindia

@Soham0110 Hi, we're concerned to note this. We kindly request you to share your PNR along with your contact details via DM so that we can check this and assist you further. ~ Gaurav twitter.com/messages/compo…

Hi @IndiGo6E , @indiGohelpserge I had paid 1200 for booking preferred seats for my parents for the flight from DIB to BBS on 10th March . But there was change in flight by Indigo and they were not given the paid seats . When can I expect refund as it has been almost 2 weeks ?

Hi, please be informed that we have processed the full refund for your PNR on 09th Mar' 26. The amounts will be credited to the original source account within 10-15 working days. You are requested to wait until the stipulated timeline. Please feel free to reach out to us if you need any further assistance. ~ Gaurav x.com/messages/compo…

@IndiGo6E My flight under PNR P424QY was cancelled on 9 March 2026 due to the Middle East situation, but I still haven’t received my refund. I have contacted customer care multiple times with no action taken. Kindly look into this and process my refund at the earliest Thank you

@mrjnmhd Hi, we're concerned to note this and regret the inconvenience caused. We kindly request you to share your PNR along with your contact details via DM so that we can check this and assist you further. ~ Gaurav twitter.com/messages/compo…

@IndiGo6E Flight 6E1326 (DOH–CNN) on 14 Mar was cancelled. I requested re-accommodation and agreed to travel on 30 Mar, but refund was processed without my consent. Travelling with pregnant wife and child. Complaint filed with QCAA (PCS1129). Request urgent re-accommodation support.

@ANONYM100946061 Hi, we request you to please visit goindigo.in/plan-b.html the link to opt for an alternative flight or full refund under Plan B. ~Twinkle

@DGCAIndia @IndiGo6E Hi, My flight has been cancelled of 03- April 2026 PNR- Y1HGJR I am trying to reach to customer care for rescheduling my flight but no one is answering. Please reach to me on my DM.

@eprrpe11 Hi, we understand your concern. Please allow us some time to get this checked and we will get back to you shortly. ~Malishka

@IndiGo6E I'm having a very unpleasant and unprofessional experience with your customer support. My claim request under CAR regulations was accepted, yet it’s been 40+ days with no clear timeline despite multiple follow ups. Please resolve this urgently.