John Froude

1.5K posts

John Froude

John Froude

@j4oud

The postings on this site are my own and don’t necessarily represent NICE’s position, strategy or views

Drefach, Wales Katılım Mart 2010
49 Takip Edilen19 Takipçiler
John Froude retweetledi
NiCE
NiCE@NICELtd·
What happens when you bring together the NiCEst person on earth and the best AI platform for customer service? You get service that just gets you. Kristen Bell + the smartest #AI platform = service that’s seamless, personal, efficient… it’s so NiCE. Watch how: bit.ly/45XBFDy #createaNiCEworld
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John Froude
John Froude@j4oud·
The Cincinnati ECC has its sights set on being the best metropolitan 911/311 center in America. NICE provides a birds-eye view of the metrics behind the work telecommunicators do, to fine-tune performance & enable timely feedback, coaching & training. okt.to/yutJZm
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John Froude
John Froude@j4oud·
Attending the @AzAPCONENA Conference? Don't miss @NICE_PublicSafe's session on Improving 911 Staff Performance, Retention & Mental Health. Learn best practices you can put in place to improve staff performance, retention & mental health in your 911 center. okt.to/9cjpZI
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John Froude
John Froude@j4oud·
Telecommunicators can take hundreds of calls a day. Helping them see opportunities for improvement comes down to QA & timely feedback. In this video, Sonny Saxton @CommEmerg explains how his center uses #911QA to help telecommunicators perform their best.
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