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Your most expensive employee might not be a person.
No title. No manager. No benefits package. But it shows up every day, eats hours of productive time, and quietly inflates your labor costs.
It's repetitive work.
Copy-paste between systems. The same Friday status update. Re-keying data from one tool into another that was supposed to make work easier. None of it moves the business forward — and all of it adds up. Five minutes here, ten there, multiplied across hundreds of people, until it stops being an inconvenience and becomes your operating model.
The real cost isn't the hours. It's the judgment you lose. Every time a capable person spends the day chasing updates instead of solving customer problems or spotting risk, judgment gets pushed out of the room.
That's why most companies are asking the wrong question about AI. Not "which jobs will this replace?" but "what work should my best people never have been doing in the first place?"
Start there. One workflow. Something that happens every week, touches more than one person, and needs almost no judgment. Clear that, and you've given a good employee their hour back.
I wrote about finding and removing the ghost employee for @Inc.
Link in the comments.
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