Jane Thor

Do you know what total AI transformation really looks like? We do and so do 20,000 #ZendeskAI customers. This month’s @Zendesk Insights newsletter explores what it takes to go all in on AI. bit.ly/49EI7Ry

Voice is set to re-emerge as a critical channel for retailers. @Zendesk's Kellie Hackney sat down with @Retail_Biz to share her thoughts on how Voice AI agents can help retailers manage call surges during peak trading periods. bit.ly/3LLE2RL

Showcase Tokyoでは、記者発表会も開催され、@Zendesk Contact Centerの日本向けの一般提供開始を発表しました！プレスリリースは英語の下にリンクがあります。 bit.ly/4nsbvhn

💬事例講演企業のご紹介💬 本日もShowcase Tokyo 2025の午後の事例講演を紹介します。本日は丸紅ITソリューションズ様のご紹介です。 @Zendeskの導入から6年経った現在までの道のりを、検討・改善・活用の3ステップでお話頂く予定です。詳細はこちら！ bit.ly/3INfeaX

In a recent YourStory Media interview, @Zendesk's Adrian Fallow shares how advances in AI are making powerful solutions more accessible and driving fresh perspectives on the role of AI agents. bit.ly/4nWBIoS

AI is transforming contact centers from the ground up. In this interview, @Zendesk's Tom Eggemeier and Jonathan Barouch sat down with @cxtodaynews to unpack why the AI-first shift is “100 times bigger” than cloud migration. bit.ly/4nQb7tM

In this interview with Analytics Insight, @Zendesk's Mitch Young discusses GPT-5’s impact on CX, how AI is enabling businesses to achieve meaningful resolution amid ticket spikes, and emerging customer expectations shaping the future of CX. bit.ly/46k4LwL

IT is no longer behind the scenes — it’s shaping how employees work, businesses perform, and tech drives growth. In this edition of @Zendesk Insights: AI transformation, XLAs, Zendesk + @OpenAI GPT-5, and what’s ahead at our AI Summit. Subscribe now. bit.ly/428TUU5

.@Zendesk、2025年のGreat Place To Work®️ 認定を取得 bit.ly/46rQ9u0

With the @Zendesk Resolution Platform, #ZendeskAIAgents take action — from refunds to HR approvals — while Copilot ensures seamless handoffs. No dead ends, no repeated questions. That’s the #ZendeskAI effect. bit.ly/46oFHDF

A customer wants more information about a delayed shipment. @Zendesk AI agents instantly pull order details, provide tracking updates, and initiate a replacement if needed. No repeats, no waiting, just resolutions. That's the #ZendeskAI effect. bit.ly/3VOMMZd

.@Zendeskが米国の1,400名以上のHRリーダーと従業員を対象に行った調査結果をもとに、AIが果たすべき3つの役割と今後のHR業務のあり方について紹介するホワイトペーパーを日本語で公開しました！ 詳細はこちら bit.ly/3KjsF2M

.@Zendesk's Mitch Young shares his insights on how AI-powered support is transforming the workplace: With personalised, always-on assistance, business leaders can boost engagement, retain talent, and build resilient, people-first organisations. bit.ly/4gmCQzN

The @Zendesk Resolution Platform puts AI at the core, unifying data and workflows so every outcome is faster, smarter, and seamless — automated or human-led. Real automation. Real insights. Real resolutions. bit.ly/3Vbe0ct

“Agentic AI is redefining how logistics companies empower their teams and serve customers.” In this feature, @Zendesk's Maureen Chong explores practical applications of AI in CX for the logistics industry. bit.ly/45FHYLJ

Your phones light up. Chats spike. Emails pile in. With @Zendesk’s AI-powered contact center, agents see every interaction in one place and requests are routed instantly. High volumes handled. Complex demands simplified. That’s the #ZendeskAI effect. bit.ly/47kq7v4

Protect customer data, automatically. @Zendesk’s Automatic Redaction with Triggers removes sensitive details the moment they appear, so you can stop data leaks before they happen and stay compliant. See it in action. #ZendeskAI bit.ly/3JPwkoL

Rethink accountability for service teams. Zendesk WFM Performance Boards turn metrics into momentum — boosting transparency, psychological safety, and engagement. Read the @Zendesk blog for five ways to build a people-first performance culture. bit.ly/47JkdDB

Your new bike’s here. You’re ready to ride — not read a 36-page manual. With generative search from @Zendesk, customers get instant, step-by-step answers right in your help center. #ZendeskAI zdsk.co/47C9Ykw

It’s not about tickets, it’s about real resolution. The @Zendesk Resolution Platform unites AI and human agents to deliver faster, more personalized outcomes across every channel. That’s the #ZendeskAI effect. bit.ly/4mnZ6eC