Jenny Arden (she/her)

In case you missed it, here's the talk I gave at Figma #Config2024 on obsessing the details and creating a culture of excellence. I dig into how to know if your team is experiencing their own Design Golden Era. Enjoy! youtu.be/7y9YmZe37A0?si…

Join me on June 26 & 27 live in San Francisco or virtually from around the world. Register on config.figma.com #config2024

I'm super excited to share that I'll be speaking at #Config2024, @figma's annual conference! I'll be talking about the function of high quality design to a business with thousands of my favorite designers, engineers, and PMs. :) See you there! @zillow @ZillowGroup

@karrisaarinen Anyone that accuses @karrisaarinen of "seeking attention" must be desperate. Karri is genuinely humble, quiet, and thoughtful. Not a good look for @cartainc

Getting back to this now. Was making dinner (American beef stew by Kenji btw) Henry if you insist I’m happy to share details or my version of the call. This is why I hate doing these calls because everything becomes I said/you said. First of all, I posted this publicly because I suspected there is a broader systematic issue with Carta. A company that is dealing with extreme trust, corporate cap table and other private matters, should take safe guarding confidential information seriously . Since then I’ve learned from multiple companies that this has been going on for months or even years where investors or employees of private companies are solicited by Carta employees to put their shares on sale. These people haven’t opted in to this and companies haven’t approved these sales. If Carta and Carta Marketplace employees have free access to company information and cap table information in order to generate secondary sales (which companies often don’t want) it all starts to seem rotten. My comment was about losing trust in Carta to safeguard our corporate matters. Nothing you or Carta has done so far has been able to return that trust. The simple fix here is to state that this is not the practice of Carta going forward. The call: - I share my disappointed and surprise that Carta is doing this after 10 years of using the product in other companies. I’ve been approached by other companies in the space but I always believed Carta is the best in class in the business. I ask him to explain what happened. - Henry starts explaining Carta Marketplace is a separate business from Carta. They have investors that come to them with their portfolios in order to offload shares, mostly with growth companies. He mentions several companies who they transact with “all the time”. - He claims that in this case our existing investor "a fund they deal with time to time” was interested buying Linear shares (I reached out to handful of our investors who have funds or potential to do funds but so far everyone said they didn’t do this and wouldn’t consider going around our back like this. Unconfirmed.) - He explains commonly Carta Marketplace looks for sellers and buyers in their platform who have opted in to it. But in this case the employee in question, again not employed by Carta but a separate business, Carta Marketplace, was able to access our cap table data by their “break the glass” system which requires approval to see customer data. He didn’t know how it was done, he offered that potentially the employee self approved the request. The employee in question was put on administrative leave. - Henry acknowledges that mistakes were made. - I commented that since I’ve heard from multiple founders and companies that their investors and employees have approached, that it seems there is a culture or integrity issue with the company if these things keep happening. I asked Henry if he plans to do anything about it. He answered that he will reflect on it. - He continues saying that they will still want to pursue liquidity even if they make mistakes now and then. It’s new and people don’t get it. He also mentioned that most CEOs are happy to hear that there is demand for their shares. They were also supposedly planning to contact us but it just didn't happen. - At the end Henry blames me making a big deal out of “an email” (so far I’ve heard from 6 investors where contacted over the months and other companies had this happen to investors and employees as well) After the call I’ve learned Henry has been trying to explain this as “isolated incident” over tier 1 VC email group and saying the only way this to happen is if the company has opted in to CartaX. My trust in Carta is lost and the only fix I see here is that there are controls put in place between the marketplace and the Carta cap table management. Information shouldn’t flow freely and companies should be asked for approval or given heads up when there is activity.

@mikeindustries Evernote does this as well

AI has the power to unlock the future of real estate. In @cioreview I explain how AI is powering a better, more personalized user experience on @zillow. lnkd.in/geMbZhzH Imagine from mid journey 😉

#WomensHistoryMonth is a moment to step back and celebrate how far we’ve come in the workforce — but there’s more work to do. In this article, I talk about the importance of promoting inclusivity at your workplace — and why women thrive at @Zillow. linkedin.com/pulse/supporti…

Great gig alert! We're hiring a Design Director at Zillow to lead the core of our user experience. This is an amazing online/offline opportunity with a stellar team and lots of room to make an impact. Apply here: lnkd.in/gpqa6xBy

@lennysan Congrats, Lenny!! My advise is 1. buy the Snoo Bassinet (yes, it's expensive) but trust me 2. Good Eggs grocery delivery and meal kits will keep everyone fed 3. 4 hours is the minimum someone needs to feel like they slept. Do anything to give that to each other.

Also, any advice? 👶

I’m going to be a dad 🎉 😍💖 Exciting, and scary! I want to try to take a month off in June, but since I don’t get parental leave (downside of solopreneur life), I’m putting out a call for guest posts. Have an amazing story to tell? Killer insights to share? Apply below:

@craighead @elonmusk Which is why it's being presented as a paid feature? Most people will find 2FA too combersome. I'm not a security expert but my guess is SMS is more secure than nothing.

@jarden @elonmusk Hi Jenny! Long time no see. I hope you're doing well! He's removing sms because it's inherently insecure. TOTP Auth apps offer way better protection.

A line was crossed in tech and the design community. How @iamharaldur is being treated by @elonmusk is just disgraceful.

@zainali Same. It's absolutely terrible.

@jarden the worst is the alt right fanboys attacking halli :/ this might be it for me here

This exchange is just crazy and sad.

@ryanlyma @thijsniks @Uber I wonder if they deliver phone charges? 😉

It’s like @Uber just gave up on trying to design their app…

If you plan to work remotely, it would obviously be beneficial to work for a company that is “all-in” on remote vs one that is tentative or standing in the River Styx. Consider working for @Zillow.

@FonsMans Really loved going through these sites. My suggestion to 90% that I visited...please add a link to your LinkedIn profile. I look at countless portfolios a month and I always have the portfolio open next to their LinkedIn profile so I can fully understand their experience.

What's the most impressive personal site you've ever seen? 🤩

Building the housing super app requires a deep understanding of the authentic problems people need solved. I joined 'The Next Great Thing' podcast to share how @Zillow puts users at the center of design work to help homebuyers find & win their next home. podcasts.apple.com/us/podcast/jen…

I had a great time chatting with @Abgr26 about the role design plays in building big user-centric solutions at @zillow. 🎤

@amymarquez Thank you @amymarquez. Also, I'm soooo big on that screen.

It’s been an amazing week at #ZillowUnlock. Getting to talk to the people whose experiences we’re working to improve is enlightening. Feeling honored to work with @jarden on the path forward.

@tinkadoic Sun, beach, art, tacos. Hard to argue with that.

I don’t know what happened to me but I’m more of an LA than NYC kinda guy at this stage in my life.