
Jayden Kang
42 posts

Jayden Kang
@jaydenckang
Co-founder & CEO @crowlyai building an Agentic CRM | 7 figures in info | peak top 100 @valorant

















Founders pitching personalized AI agents almost always arrive at the same line about a "data moat" that gets built one user at a time. Then you ask them how they get the first 500 quality data points on me, and the answer is some version of: scrape my X, my Spotify, my DoorDash, my camera roll, my emails, my texts. I sat through dozens of these pitches when I was at a venture firm and I never bought it. The first reason is legal. Most of those companies do not want you scraping their data. The second reason is the part founders will not admit to investors. Trying to figure out who someone is from the tweets they liked at two in the morning is not very indicative of their personhood. The actual move is to find a use case where users tell you the truth about themselves on purpose. There are not many of those, which is part of why dating is one of the first places AI personalization will work.








If you're in a meeting right now talking about how AI will let you cut 40% of your team, you're playing the small game. IKEA just showed why. They deployed a chatbot named Billy to handle level 1 customer service. It resolved 57% of inquiries on its own. Most companies would've booked the labor savings and stopped there. IKEA studied the 43% Billy couldn't resolve. Those unresolved tickets pointed to one massive demand signal: customers wanted interior design help. They didn't want to figure it out themselves. So IKEA spun up a design consultancy, reskilled the customer service team with AI, and created a new revenue stream that did ~$1B in its first year. @neilpatel and I sit in these meetings every week. Everyone's optimizing for the cut. Almost nobody is asking what their AI is actually telling them. Your business is a problem-solving machine. What other problems could it solve if you redeployed the people you already have? Cutting headcount is the last resort, not the first move.











