Jay Kerr

@Ford I'd love to discuss this if you'd like my case number, please let me know.

Our Trip is Over - What Questions Remain? buttervale.life/2026/07/10/our…

@MarvinREllison Lowe's almost lost a customer for life yesterday. You should know that paul.a.sisemorejr from Store 1546 was the guy who fixed it. He should be teaching Customer Service to all your associates. Thank you.

@hansvestberg @VerizonSupport - not totally out of the woods, but I did finally find Emaani on the Fios Billing team who has been my champion. Lots of room to improve, but it is progress for sure.

@ScottJensenMN @VerizonSupport and I see you had to screenshot? Trying to understand why @VerizonSupport will not allow a download or offer to email the chat transcript after an encounter. That is the norm for every chat support system I have used. I will say they replied in DM and are listening to me. 🤞

@VerizonSupport @jayke757 I spent 5 hours with support for an error they made too...I asked for some sort of compensation and they offered $5!

@VerizonSupport @hansvestberg I have now spent over 5 hours with your Billing Support. One of the worst support experiences of my life. They act like they don't want me as a customer. I am about to oblige that.

@VerizonSupport @hansvestberg Does anyone at Verizon FIOS care about my business? Weeks trying to resolve a billing issue and today I am being told your chat agents cannot send me a transcript of the chat.