Verizon Support

@carlie17880 Spending 7 hours repeating yourself is exhausting, and you shouldn't have to start from scratch. I sent you a DM to help out. -Jazzy

@VerizonSupport is it possible for someone just to read my transcript with IT and then fix the problem? Tired of re-explaining and getting no where. 7 hrs is too much time to spend in this. Would love a credit refund for the 2 wasted weeks of service.

Getting stuck in an endless loop where you need an active phone to activate your phone is incredibly frustrating, especially on your very first day with us. We want to get your new Simplicity plan up and running right now.I have sent you a DM so I can get your up and running . ~Jorge

@VerizonSupport Hello, I need help. I'm completely stuck activating my new Simplicity plan (first line on a brand new account). I set up the account online but can't complete activation because it keeps asking for a verification code sent to my new number which isn't active yet,

@virgokat72 Going all day without internet, calls, or reliable texting is incredibly frustrating, especially for a loyal customer. I'm right here and ready to investigate what is causing this network issue. Send a DM to begin. -Cynthia x.com/messages/compo…

@Verizon what is wrong with the internet now?! Haven't had it all day. Can't make a phone call & texts may or may not go through. I have been a very loyal customer & who even knows if this will go through!!!😡

@YankeesCaptain To review further into the issue, we must talk directly with the customer to review their Fios username they are trying to use to log in with and submit any further reports needed. ^MJ

@VerizonSupport Plz let me know how to fix it on here so we all know how to

@VerizonSupport it’s been two months and I still cannot successfully login with my TV Provider to watch the Yankees. When is this issue going to be resolved? I’m paying for a service that I can’t use.

@YankeesCaptain Please follow us and send a DM for more assistance ^MJ

@Soreechay14 @VerizonSupport Did you ever get this fixed? Having the same issue for weeks now. What did you do to fix?

@YankeesCaptain @Soreechay14 Hi. We'd love to help. Please respond to the DM in your inbox for more assistance ^MJ

@illicitescapist T I can understand your frustration. There is a known issue with accessing 3rd party apps. Our team is working to reoslve the issue, and we apologize for any inconvenience. ^DGR

@VerizonSupport Yes

@Verizon why do I get an incident every time I try to use your website

@goaway09939242 I have sent you another DM to offer the help you deserve as a valued customer. I hope that you give me a chance to help you here. ~Joe M

@VerizonSupport Oh no I'm not going to send you a DM. The rest of the people need to know that I've contacted your company multiple times only to be run in circles and lied to. Everyone needs to be warned about the absolute disgrace that your company has become.

$30/month per line and cash back in Verizon Dollars every month sounds pretty simple, right? Terms apply.

@illicitescapist Thanks for that information have you tried logging in from a different device or browser? ^KAC

@VerizonSupport Yes

Oh no! Giving us a second chance only to regret it due to unhelpful AI is an absolute failure on our part, we want to connect you with a live support to help handle all your questions and concerns properly. Please meet us in DM, we've reached out offering our full support to help turn this experience around. ~Brian

@Verizon Hey folks don't waste your money. They replaced actual customer service with an AI bot that can't even handle simple questions. Their customer service will continue to lie to you. I stupidly gave them a second chance, a decision I strongly regret. Don't waste your time and money

@TheCorbinBrown I want to get your service issues fixed immediately, not leave you stuck on hold or blocked by a phone menu. Let's bypass the automated system and resolve this together—just meet us in the DMs to begin. -Cynthia x.com/messages/compo…

@VerizonSupport @Verizon why does your system screen calls? I’ve had multiple issues with your service and have either been on hold for hours or told you currently are closed. What’s going on??

@MaryEPHogan Having a spotty connection is definitely not what we want for your home internet! I'm sorry it's been so hit-or-miss lately. Before you make the leap, I'd love a chance to help get this resolved for you. Shoot us a DM for support! -Christy x.com/messages/compo…

i3 Broadband soon to be up and running. So looking forward to dumping the horrible @Verizon Home that only works sometimes.

@TheOriginalDASH You can get real-time, updates by putting your full address into our network checker: verizon.com/support/check-… If everything looks clear there, but you're still lagging, slip into our DMs.-Jazzy x.com/messages/compo…

@VerizonSupport is there some type of outage? 19143?

@stacistaypoppin Having messaging issues is never ideal! Apple has a great troubleshooting guide for having issues with their platform support.apple.com/en-us/119859 If you need additional assistance please send us a DM, we are here to help! -Kaye x.com/messages/compo…

@scjr___ @DeeTheGentle @Apple @Verizon Omg my iMessage went out too! I thought I was going crazy!

Baby @Apple and @Verizon customer support are completely useless. Im about to switch carriers and get an android 🙄

@DeeTheGentle Oh no, slow speeds are the worst—especially when you’re trying to pass the time in a waiting room! We're sending you a DM to sort this out for you. -Luis

@scjr___ @Apple @Verizon My overall service is just extremely slow today. Some ladies at my doctor’s office said they are having trouble, too.

@scjr___ Oh man, don't do that. Shoot me a dm, I'll look at what's going on with you -Anthony

@whatdafuqkyle We hear your call for a rescue loud and clear, and we are absolutely ready to step in. Look out for a DM so we can chat. -Bryan

@Verizon SAVE ME. @ATT I’m filing a report with the FTC. this shit is pitiful and it’s been nearly 10 fucking years.

@ATT @webisticsdawg dawg I’m being called a boomer because your service is straight dog shit in Fulshear and FALSE ADVERTISEMENT.

@MonteTw31373 Hey, TWMonte. I'm Sean with Fios. Seeing something like that would definitely bother me on a channel I like. Feel free to talk to use via direct message. I'll be happy to help you out. ^SM x.com/messages/compo…

Hey @VerizonSupport, this only happens on one channel (USA) and multiple restarts of the VMS and set-top device make it go away. Last time I contacted you about it, I had to swap out all the equipment. What now?