Verizon Support

Did you know that newer mobile devices will use an eSIM in addition to, or instead of, removable SIM cards? 📲 Learn about SIM technology here: verizon.com/support/4g-sim…

@NeshaMonae2 We've loved having you these past ten years! We want to make sure you're getting a great deal; send us a DM and we'll check it out! -Cait

I been with Verizon for almost 10 years, I should have the craziest discount by now but they don’t offer shit good.

@BayouPolitico We want to help. We've sent a DM your way to take a look at what's going on. -Cait

Simply walked outside… away from my home WiFi… and what do you know my phone is completely USELESS!! So what am I paying for exactly? When all @Verizon provides is unreliable and over priced services! Can you hear me now? @FCC 🙄 @VerizonNews @VerizonSupport

@MsSimone1978 Hey there, your years of loyalty mean the world to us, and we're here and ready to help with your service! So we can better assist, we have reached out via DM. -Lauren

Its very clear that @Verizon is no longer a reliable network. Ive been disconnecting from the network repeatedly, no data, dropped calls and etc. This is not an isolated issue. Its happening to the majority of customers.... sadly after all these years @ATT here I come

@joelygabs Hi! Good morning, and we would love to help get this situated for you. When you returned it, did they provdie you with a return slip or receipt? Also, was this a Verizon Fios Router, or a Verizon 5G Home router, which service did you have? ^CS

@VerizonSupport I just received an email saying Verizon didn't receive the router but I returned it on April 20. I am NOT paying for the charge. I have no reason to when I returned it. I returned it to the Verizon store at 4 Watkins Park Dr in Upper Marlboro, MD.

@JoenikaPonder 15 years is an incredible milestone, and we’re so grateful for your loyalty. We’re concerned to hear you might be leaving and would love the chance to turn your experience around. Kindly send us a DM so we can help. twitter.com/messages/compo…

After over 15 years as a customer @Verizon and I are parting ways. There service outage cost me hundreds of dollars and they refused to make me whole. TMobile here we come!

@BayouPolitico We want to make sure you're getting the signal you need wherever you are. We've sent a DM so we can help further. -Cait

P.S. what appears to be blank white pics are screenshots to show the time, connected to the Vzw network & the app being useless and doing nothing!! 🙄 @Verizon @VerizonNews @VerizonSupport @FCC

Another day of unreliable, overpriced service from @Verizon…. With my HOME (not Verizon) wifi, I can ise the app to check the network status… but as soon as I turn it off, even with 1 LTE bar my phone becomes useless!! FIX IT already @Verizon! @FCC @VerizonSupport

@k1ngC4says We know it's important to have a working device! Check your inbox for a private message so I can gather some additional information about what is going on with your phone.-Joe

@SlinginWrenches @Verizon @Asurion is trash. They kept replying with the same auto reply then never resolved the issue

1/4 Whatever you do, do not pay for cellphone insurance with @Verizon because it is through Asurion. They came to replace a cracked screen for me and now my phone will not get cell service at all (airplane mode button looks to be pressed but not actuated so its light blue

@Johnfreedom90 We're here around the clock to help restore your confidence in your connection! I've sent a DM your way. Join us in Direct Message, so we can talk more about your experience, and help get to the bottom of any issues with your performance. *Eli

@Verizon Your next on the list for being booted since your service is just as crappy if not worse (at least in my area) for a cellular signal. I’m on my dad’s wireless plan and they switched over from @TMobile last year… even though I told them both (dad and stepmom) not too… Why? I’ve worked with Verizon. I’ve seen them pull shitty things from my time in sales that I felt were shady or downright dishonest. Performance issues? Plenty. My phone shouldn’t have any problems connecting at almost any location within 40 miles of Austin. When I sign back up with t-mobile (now with @Starlink as part of their service platform) I should have no problems staying connected.

@lifestyleofcs We want to ensure that your data is running smoothly for you! So we can best assist we have reached out via DM. -Lauren

Is anyone Verizon data acting stupid?

@PieCannotDie Hello, we are eager to help you determine if there is an outage in your area and ensure that your services are functioning properly! Please send us a direct message to begin! We look forward to hearing from you soon! *Tricia

@VerizonSupport outage?

@SwiperRooted Ouch—we know an outage is the last thing you need right now. We're sending you a DM, so we can better assist you get things back up and running. *Michelle

Y’all need to fix this outage ASAP @Verizon !!!!!

@laquanjaneen26 Good evening Janeen, how can we assist you? *Latoya

@FreePureblood Hey there! We'd be more than happy to have a look over that email with you, as well as review this perk with you, to help clear things up a bit! Please send us a DM, so we can get started! *Gabriel

@VerizonSupport Why do I have an ad for HBO Max and Verizon in my email for $10 per month, but when I click to add it, it turns into $13 a month? False advertising much?

@sportstar97 We appreciate your 35 years with us! Send us a DM, and we'll look into this for you. -Dee

@Verizon @VerizonSupport was offered competitive monthly fee by your online rep, was never honored. Your phone agent told me online rep lied to me. As a member of loyal family account for 35 years how are you going to fix this? @TMobileHelp @TMobile @ATT @ATTHelp @consumr_rights

@Yourellarella We truly care about having you back, and it would mean so much to us. Please feel free to DM me so I can provide you with the best assistance possible. ~Jorge

Man i need to switch back to Verizon

@Vicdamone45 Whether it was Verizon FIOS or Verizon Wireless (5G Home Internet, Mobile) we don't hold grudges and would welcome you back with open arms!!! Follow and DM us ^DGR twitter.com/messages/compo…

ATT service so ass, I should've never left Verizon

@WolfofNocatee We’re sorry to hear you’ve had this experience—it’s certainly not the standard we strive for. We’d love the chance to make things right. Please send us a DM, so we can look into this for you immediately. -Luis twitter.com/messages/compo…

@WS_Ayve We understand having the best deal possible for your monthly plan. We would love to see if you are getting the best value with your plan. Send us a DM to get started. -Cynthia twitter.com/messages/compo…

Been with @Verizon my whole life & you won’t match @TMobile offer on monthly payment. I guess it’s time to switch 😭

@ajf5150 We are here to help with any concerns you have. We've sent you a DM to get started. -Dee

@VerizonSupport If a senior customer service representative does not contact me within 48 hours - I will know, for certain, what I already suspect after the most recent phone call with one of your “case agents” - that I’m wasting my money with Verizon and I’ll never come back.

@truckintomg I understand how annoying glitches can be. I'm a live representative here to assist in making sure that any problems are addressed. Please send us a DM so that I can fully assist you. -Sean twitter.com/messages/compo…

@VerizonSupport your bot is glitching please get your shit together and let me talk to a damn human.