Jérôme BERNARD

We’re delighted to unveil this year’s edition of the KPMG Customer Experience Excellence report! 🌟 Did your favorite brand make it to the top 10? Check out the #LeadingLuxembourgBrands here: kpmginfo.lu/2MfMub2 #CX #CustomerFirst #Luxembourg @KPMG @patrickwies @JPNepper

1⃣ @LibErnster 2⃣ @spuerkeess 3⃣ Bierger-Center 4⃣ Lalux 5⃣ @Guichet_Lu 6⃣ @GroupeFoyer 7⃣ @paypal 8⃣ Naturata 9⃣ @LuxairTours 🔟@amazon

Client experience = people experience lnkd.in/d88-CFP

Read the latest news from the commerce and industry sector! kpmginfo.lu/2SuJ5cR #CIPS

Watch this evening news on @RTLlu at 7.30pm for an insight of our head of Advisory @PascalDenisLU following our press conference today! Watch a teaser of the interview here: rtl.lu/letzebuerg/127…

Pascal Denis, Head of Advisory, highlights how alliances and technology are also integral in helping clients transform their future. #KPMGPressConference kpmginfo.lu/2RRjjvc @PascalDenisLU, @foddone, @Slabbe_kpmg, @ThierryRavasio

Our Head of IT Advisory Vincent Koller shares how he feels about his team winning the ICT Strategic Advisor of the Year Award at the IT One this week. 🏆 #ITOneGala2018 #LuxembourgICTAwards @ITOne_News @PascalDenisLU @VincentKoller1 @ldelavaissiere @DieterPutzeys

Congrats to the whole team !#StrategicITAdvisorOfTheYear #ITOneGala2018 @KPMGLuxembourg @VincentKoller1

"La transition numérique est un moyen de diversifier notre économie et constitue une vraie opportunité de développement pour le Luxembourg » @patrickwies @KPMGLuxembourg. Découvrez l’interview en entier dans le @gemengen via bit.ly/2D3UM1e

Six reasons why customer champions are champions kpmginfo.lu/2OuDLEr #Blog

[Kosmo quote of the day] “This Hackathon gives me the opportunity to not only learn from innovation experts but also to present my ideas on stage for the first time!” #KPMGKosmoHackathon

Read the latest news from the commerce and industry sector: kpmgsocial.lu/2wsyFNf #CIPS

Best practice examples of saving your customers time and effort: ow.ly/gQam30lvFhJ

Did you know that €50 billion go missing in the EU every year due to VAT fraud? Imagine a technology that could put a stop to that. Read how it works here: bit.ly/2Oub1bm #VATDLT #Blockchain

CX design is an approach which is rooted in life events - the emotionally-charged 'moments that matter.’ In 2018, the willingness to find innovative solutions to these problems has become a quality which separates the CX heroes from the CX laggards. ow.ly/8WEn30lrFbE

Have Luxembourg brands embraced customer obsession in the same way as their global counterparts? Learn the answer to this question and more in our #Customerfirst report: ht.ly/696Y30klerg #LeadingLuxembourgBrands

"Today, governments across jurisdictions are often leading the disruptive charge, particularly in areas such as online services." ht.ly/696Y30klerg #LeadingLuxembourgBrands #CustomerFirst

Well done, Anne!! twitter.com/KPMGLuxembourg…

Our KPMG Customer Excellence Report is getting famous! Read what they say about it in Delano. ht.ly/fCEW30ksMHp #CustomerFirst #LeadingLuxembourgBrands

According to a new KPMG report, companies that master The Six Pillars of customer experience gain competitive advantage: improved performance and profitability. To learn more: ht.ly/696Y30klerg #CustomerFirst #LeadingLuxembourgBrands