josh brierley

@SixtDE Please contact me ASAP regarding my recent reservation and the fact you have grossly overcharged me for mileage since dropping off my car at Munich central station. Res - 9721353177

@HalifaxBank Thank you. Who will the letter be from? Halifax dont have any up to date details for me as the account in question is 10+ years old when I lived at a differnt address. Or will the letter come through Llyods whom I am a current customer of? Thank you.

@jbriers11 You'll receive a letter confirming the outcome within 20 working days. These are industry timescales; however, as both banks are part of the Lloyds Banking Group, I'd expect the investigation process to be much quicker. ^Lara

@HalifaxBank - at least please confirm that you are trying to claim it back.

@HalifaxBank Thank you. Do you know when I can expect a direct reply?

@jbriers11 As a request to trace the payment has been submitted, our team will look into this & reply to you directly Josh. ^Colin S

@HalifaxBank Yes, it was sent to an acc in my name which is why I am baffled that knowbody can help me at Halifax. And also baffled as to why the payment hasnt bounced back so Halifax must have it.

@jbriers11 Just to check, was this sent to an account in your name with us? If not, we would be unable to confirm the status of another customers account with you, this can only be discussed with the account holder for security reasons. ^Katy

@HalifaxBank Thanks for coming back. I have spoken to LLoyds who have submitted a request for this but cant gurantee me anything. Why dont Halifax have a record of the account, and why cant they trace the payment they have recieved? Its been 3 working days since sent. Thanks.

@jbriers11 Hi Josh, thanks for getting in touch. If the payment hasn't automatically bounced back by the end of the following working day, this should be raised with the sending bank. ^Will

@HalifaxBank @Francis24660638 @HalifaxBank I am having a similar issue. Sent almost £2k to an old Halifax acc which I am told when calling up is most likely closed as they cant see it on system anymore. They cannot confirm this. The payment has not bounced back either. How long can this bounce back take?

@Francis24660638 Hi, Francis. Thanks for messaging. If the funds were sent to closed account and have not automatically been returned to the sender, please ask your wife to contact her employer. They will in turn need to contact there bank to apply a trace to any missing funds. ^David.

@TUIUK Please can someone respond to me on DM today regarding money I am owed from the holiday you miss sold me. I have a case number.

@kings_gypsy I love you!