J.Crew Help

@MandelRobin international orders can only be placed online. Change the destination by clicking the link at the bottom of the site - check for the flag.

@jcrew trying to place an order from Canada to ship to the US. Used to call by phone, but phones lines don’t work from Canada. How do I place an order??

@a5apB529 Please send us a DM to let us know what pants you were interested in! Definitely hear you, and want to look into.

I think all companies that sell pants should include the rise of the pants in their descriptions. it's really not that difficult @jcrew

@_QJohnPublic We've replied to your DM!

Still waiting on explanation as to why I was sent 3 eta’s and then nothing! You must know you sold something u didn’t have. @jcrew_help Crazy

@_QJohnPublic Really sorry to hear that this happened and definitely want to look into - mind sending us a DM with your order details?

@jcrew 🚨 🚨 SCAM ARTISTS 🚨 🚨 J.Crew, don’t think for a second I’m gonna let you take my $200+ order on January 4 and then on February 27 just cancel the order. 5 to 7 days from now get my money back? Not a single “I’m sorry” coupon? Nothing? F-no Supposedly class?

@bennett07302 We're so sorry for the disappointment and definitely want to look into this further - mind sending us a DM with your order number and email?

@jcrew Thanks for sending me a "new" jacket with a lip gloss and a Starbucks receipt in the pocket. I'm totally disgusted.

@raqisright I'm sorry to hear about this and appreciate you bringing it to our attention—mind sending us a DM letting us know which store location you visited and approximately what time? We'll absolutely look into the experience and address it with the store's leadership.

I stopped giving out my emails at stores Today when I asked for my email, I told the lady it’s ok. She gave me so much attitude that I left the sweater and said “actually I’m good I can do without your attitude”. I walked out Normalize making customer service people treat you with respect, and not buying if they give you attitude @jcrew pls fix

@wassystyle1 We've reached out to you via DM!

@jcrew_help help, waiting on a package since 1 February

@zeeleis Thanks for sending - just responded to your DM.

@jcrew_help Sent!

Not @jcrew canceling my Eckhaus order.

@theaccesseditor So sorry for the unwanted emails, but happy to look into options - please send us a DM with your email address so we can help. twitter.com/messages/compo…

@jcrew_help Is there an option to get less emails from you? I don’t need to get multiple emails a day esp when the content is almost the same. I don’t want to unsubscribe completely but it’s overkill and I’m afraid to click on anything on your site.

@FinnIsMyMan2026 Love to hear this - so that we can make sure Addis is recognized, do you mind sending us a DM with your contact info?

@jcrew Huge applause for your Cust. Serv. Rep Addis. After speaking 2 5 different Reps. 2 update an e-mail, Addis was cheerful, upbeat, solved the problem quickly & offered 2 stay on the line w/me 2 troubleshoot. Her utter professionalism & demeanor was welcomed. #JobVeryWellDone

@Darlinpetal So sorry to hear about this but would love to help out. Just sent you a DM.

What happened to @jcrew!? They are trying to keep 100s of dollars from a return that was processed as they indicated. The quality has gone down and now they’re mistreating loyal customers?!?

@sterrrry No plans on restocking the Faded Chino color at this time, but recommend checking out the Weathered Chino color if you'd be interested in a similar color!

@jcrew when are these coming back in stock? Appreciate it, thank you!

@Mathieu_Kru Please send us a DM with your order info and email address, so that we are able to take a look into!

@jcrew_help just ordered from the online clearance sale and used take70 but then my card is charged the full amount. My cart was $101 with free shipping. My card is charged $350! What in the bait and switch is going on here?

@hmw29633 Be sure to view the Offers & Promotions page at the bottom of our site to see our current deals!

@jcrew_help any coupon codes for your site that I can redeem? couponfollow.com/site/jcrew.com via @couponfollow

@marian6793 I'm really sorry to hear this, and would like a chance to take a further look into - would you please send us a DM with any purchase details you have and your email address?

@jcrew Horrendous customer service at J. Crew. You cannot return items bought as Christmas presents with tags on and in original bags with bar codes unless it is associated with an email account. Disgraceful. Will be auctioning off these pants online and telling the story.

@hmw29633 You can view our current coupons and sales by visiting the Offers & Promotions link at the bottom of our site!

@jcrew_help any coupon codes I can use on my purchase? couponfollow.com/site/jcrew.com via @couponfollow

@Scott_Appleg8 So sorry for the disappointment and definitely want to see how we can help here - mind sending us a DM with your email and order number, and let us know what you're needing to return?

@jcrew ridiculous policy around the holidays. Can’t return items even for store credit outside of 30 days. Don’t shop at J Crew!

@mama__bird sorry to hear this - please send us a DM with your email and order number so we can look into.

Just realized that my @jcrew order that I placed a day ago is going to the wrong address and they’re refusing to help me. Guess where we won’t be shopping anymore. 🫠

@jamesmalachyrya So sorry for the trouble online and recommend clearing your browser's cache & cookies to see if that helps. If that doesn't work, mind sending us a DM with your email and the item details so we can take a closer look?

@jcrew web site isn’t working can’t add an item to my bag. It looks inventory management is a challenge for @jcrew